Riding Times GT73 48V/18.2Ah 2400W Electric Bike

Frequently Asked Questions

How fast does the GT73 actually go with a rider?

Real-world top speed with a rider is typically 28-35 mph depending on rider weight, terrain, and conditions. The 37 mph specification is measured without a rider. Heavier riders on uphill terrain will see speeds closer to 28-30 mph, while lighter riders on flat ground can reach 33-35 mph.

Can I ride the GT73 on the street legally?

This depends on your local laws. The GT73 has features like turn signals, brake lights, and headlights that make it street-ready in many areas. However, it may be classified as a moped or motorcycle in some jurisdictions, requiring registration, insurance, or a license. Check your local e-bike and electric vehicle regulations before riding on public roads.

How do I remove the speed limit?

Press and hold the S button and Power button simultaneously to enter P01 settings mode. Use the S button to toggle between "0" (16 mph limit) and "1" (37 mph unlimited). Press and hold both buttons again to save. Full video tutorial available on YouTube.

Can I upgrade the GT73 for more speed?

Yes! Many riders upgrade to a 72V controller and battery system to achieve speeds of 50+ mph. You can also upgrade to a 60V system for increased range and power. However, any modifications will void the manufacturer warranty. Search YouTube for "GT73 upgrade" to see detailed tutorials.

How long does it take to charge?

With both included chargers, the dual batteries take 9-10 hours to fully charge from empty. You can charge both batteries simultaneously or one at a time. The batteries are removable, so you can charge them indoors while the bike stays in your garage.

What's the difference between the GT73 and GT73 PRO?

The GT73 PRO features a more powerful 3000W motor (338Nm torque), 60V dual batteries, faster charging (5-6 hours), higher top speed (37-46 mph), longer range (87 miles throttle / 173 miles PAS), dual hydraulic brakes with 230mm rotors, and higher weight capacity (330 lbs). The standard GT73 offers excellent value for most riders, while the PRO is for those seeking maximum performance.

Is assembly difficult?

No. The GT73 arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes 30-45 minutes with the included tools. Riding Times provides detailed video tutorials on YouTube showing every step of the assembly process.

Can I ride it in the rain?

The GT73 has an IPX4 water resistance rating, meaning it can handle light rain and splashes. Avoid riding through deep water, heavy downpours, or submerging any components. After riding in wet conditions, dry the bike and check brake performance before your next ride.

What maintenance does the GT73 require?

Regular maintenance includes: checking tire pressure, inspecting brake pads, tightening bolts, cleaning and lubricating the chain (if equipped), and keeping the bike clean. The hydraulic brakes may need occasional bleeding, and brake pads should be replaced when worn. The motor is brushless and requires no maintenance.

Does it come with a warranty?

Yes, the GT73 includes a 12-month limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidents, or modifications. Any upgrades or customizations will void the warranty. Keep your purchase receipt and register your bike for warranty coverage.

How much does it weigh and can I lift it?

The GT73 weighs 116 lbs, making it heavier than standard e-bikes but lighter than gas-powered dirt bikes. Most adults can lift it with proper technique, but it's not a bike you'll want to carry up stairs regularly. The weight contributes to its stability and durability on rough terrain.

What's the maximum weight capacity?

The GT73 can support riders up to 286 lbs. Heavier riders will experience reduced range and slightly lower top speeds, but the bike's powerful motor and sturdy construction handle the load well.

Manufacturer's Warranty Policy

Eco Bike USA is an authorized retailer of Riding Times electric bikes. All electric bikes purchased through our store are covered by the Riding Times 1-Year All-Inclusive Manufacturer's Warranty.

Warranty Coverage

Riding Times provides a 1-year manufacturer's warranty from the date of purchase that covers manufacturing defects on all electric bikes. This includes:

• Frame
• Battery (prorated coverage)
• Motor
• Electrical components

Warranty Eligibility

To qualify for warranty service, you must:

• Provide your valid order number from Eco Bike USA
• Submit your claim within the warranty period (12 months from purchase date)

Warranty Transfer

The warranty may be transferred to a new owner if:

• The transfer occurs within 12 months of the original purchase date
• The new owner has access to the original order number and purchaser's name

What Is NOT Covered

The warranty does not cover:

• Damage from improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme weather conditions
• Normal wear and tear items (tires, brake pads, chains, grips, cables, rubber components, bearings, pedals)
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing defects
• Damage from incorrect installation
• Use of third-party accessories or unauthorized parts
• Battery damage from unapproved chargers, water exposure, physical damage, or tampering

Shipping Damage Claims

If your electric bike arrives damaged:

• Report the damage within 7 days of delivery
• Contact us immediately with photos or videos of the damage
• We will coordinate with Riding Times to resolve the issue

How to File a Warranty Claim

1. Contact Eco Bike USA with:
   Your order number
   Detailed description of the issue
   Clear photos or video of the defective component
   
2. We will work with Riding Times to assess your claim and guide you through the next steps
   
3. Visual evidence is required for all warranty claims

Non-Warranty Repairs

If your issue is not covered under warranty due to normal wear or customer use, Riding Times offers a 40% discount on replacement parts as a goodwill gesture.

Important Notes

• Free accessories and promotional items are not covered by warranty
• Filing a credit card chargeback will void your warranty until the dispute is resolved
• Riding Times is not responsible for accidents, injuries, or damages during use or operation of their electric bikes

For warranty claims or questions, please contact us at support@ecobikesusa.com with your order number and details of the issue.

Return Policy

At Eco Bike USA, we want you to love your new electric bike. As an authorized retailer of Riding Times electric bikes, all returns are subject to the manufacturer's return policy outlined below.

Order Cancellation

Before Shipment:

• Free cancellation available
• Contact us at support@ecobikesusa.com and we'll respond within 24 hours

After Shipment (Tracking Number Created):

• Once a tracking number is generated, the order cannot be cancelled for free
• A 20% restocking fee will apply

Order Modifications

Before Shipment: Free of charge

Shipped but Not Delivered: Modifications are not guaranteed. Contact us for assistance.

After Delivery: No modifications possible. Please refer to return options below.

Returns & Replacements

Returns for Personal Reasons (Non-Defective)

We do not accept returns on electric bikes that have been ridden over 100 miles or used for more than 30 days, except for verified quality issues.

Unopened Products:

• Return within 30 days
• $150 shipping fee + 20% restocking fee

Opened but Unused (Less than 100 miles & like-new condition):

• Return within 30 days
• $150 shipping fee + 50% restocking fee

Used or Damaged Products:

• Heavily used, scratched, or damaged products are not eligible for return
• Additional deductions may apply after inspection

Returns for Quality or Damage Issues

If your electric bike has a functional defect or shipping damage, we will:

• Provide full technical support and replacement parts at no cost
• Offer a free replacement if the damage is critical (e.g., bent frame, motor failure)
• Photos/videos are required to process your claim

Critical damage = Damage that affects normal riding functionality

Not Covered by Free Return or Replacement:

• Minor paint scratches or cosmetic blemishes
• Normal wear and tear
• Damage after 100 miles or 30 days of use
• Damage from misuse, modification, or accidents

Return Procedure

To request a return:

1. Email support@ecobikesusa.com within 30 days of delivery
2. Provide:
   
   Photos of both sides of the bike
   Mileage shown on display (if available)
   Condition of the box
   Serial number label (on bike and box)
   
   

Returns must include original packaging with all parts: charger, battery, keys, hardware, etc.

Customer-Arranged Shipping

If you choose to ship the item back yourself:

• You must use a signature-required service with insurance
• We are not responsible for damage, loss, or delays during transit

Non-Returnable Items

• Used bikes with over 100 miles or 30 days of use
• Parts and accessories
• Custom or special orders

Refund Timeline

Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on product condition. Please allow up to 7 business days for refunds to appear in your account. Contact your bank or credit card provider if delays occur.

Questions?

Contact us at support@ecobikesusa.com for any return-related questions or concerns.

Frequently Asked Questions

How fast does the GT73 actually go with a rider?

Real-world top speed with a rider is typically 28-35 mph depending on rider weight, terrain, and conditions. The 37 mph specification is measured without a rider. Heavier riders on uphill terrain will see speeds closer to 28-30 mph, while lighter riders on flat ground can reach 33-35 mph.

Can I ride the GT73 on the street legally?

This depends on your local laws. The GT73 has features like turn signals, brake lights, and headlights that make it street-ready in many areas. However, it may be classified as a moped or motorcycle in some jurisdictions, requiring registration, insurance, or a license. Check your local e-bike and electric vehicle regulations before riding on public roads.

How do I remove the speed limit?

Press and hold the S button and Power button simultaneously to enter P01 settings mode. Use the S button to toggle between "0" (16 mph limit) and "1" (37 mph unlimited). Press and hold both buttons again to save. Full video tutorial available on YouTube.

Can I upgrade the GT73 for more speed?

Yes! Many riders upgrade to a 72V controller and battery system to achieve speeds of 50+ mph. You can also upgrade to a 60V system for increased range and power. However, any modifications will void the manufacturer warranty. Search YouTube for "GT73 upgrade" to see detailed tutorials.

How long does it take to charge?

With both included chargers, the dual batteries take 9-10 hours to fully charge from empty. You can charge both batteries simultaneously or one at a time. The batteries are removable, so you can charge them indoors while the bike stays in your garage.

What's the difference between the GT73 and GT73 PRO?

The GT73 PRO features a more powerful 3000W motor (338Nm torque), 60V dual batteries, faster charging (5-6 hours), higher top speed (37-46 mph), longer range (87 miles throttle / 173 miles PAS), dual hydraulic brakes with 230mm rotors, and higher weight capacity (330 lbs). The standard GT73 offers excellent value for most riders, while the PRO is for those seeking maximum performance.

Is assembly difficult?

No. The GT73 arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes 30-45 minutes with the included tools. Riding Times provides detailed video tutorials on YouTube showing every step of the assembly process.

Can I ride it in the rain?

The GT73 has an IPX4 water resistance rating, meaning it can handle light rain and splashes. Avoid riding through deep water, heavy downpours, or submerging any components. After riding in wet conditions, dry the bike and check brake performance before your next ride.

What maintenance does the GT73 require?

Regular maintenance includes: checking tire pressure, inspecting brake pads, tightening bolts, cleaning and lubricating the chain (if equipped), and keeping the bike clean. The hydraulic brakes may need occasional bleeding, and brake pads should be replaced when worn. The motor is brushless and requires no maintenance.

Does it come with a warranty?

Yes, the GT73 includes a 12-month limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidents, or modifications. Any upgrades or customizations will void the warranty. Keep your purchase receipt and register your bike for warranty coverage.

How much does it weigh and can I lift it?

The GT73 weighs 116 lbs, making it heavier than standard e-bikes but lighter than gas-powered dirt bikes. Most adults can lift it with proper technique, but it's not a bike you'll want to carry up stairs regularly. The weight contributes to its stability and durability on rough terrain.

What's the maximum weight capacity?

The GT73 can support riders up to 286 lbs. Heavier riders will experience reduced range and slightly lower top speeds, but the bike's powerful motor and sturdy construction handle the load well.

Manufacturer's Warranty Policy

Eco Bike USA is an authorized retailer of Riding Times electric bikes. All electric bikes purchased through our store are covered by the Riding Times 1-Year All-Inclusive Manufacturer's Warranty.

Warranty Coverage

Riding Times provides a 1-year manufacturer's warranty from the date of purchase that covers manufacturing defects on all electric bikes. This includes:

• Frame
• Battery (prorated coverage)
• Motor
• Electrical components

Warranty Eligibility

To qualify for warranty service, you must:

• Provide your valid order number from Eco Bike USA
• Submit your claim within the warranty period (12 months from purchase date)

Warranty Transfer

The warranty may be transferred to a new owner if:

• The transfer occurs within 12 months of the original purchase date
• The new owner has access to the original order number and purchaser's name

What Is NOT Covered

The warranty does not cover:

• Damage from improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme weather conditions
• Normal wear and tear items (tires, brake pads, chains, grips, cables, rubber components, bearings, pedals)
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing defects
• Damage from incorrect installation
• Use of third-party accessories or unauthorized parts
• Battery damage from unapproved chargers, water exposure, physical damage, or tampering

Shipping Damage Claims

If your electric bike arrives damaged:

• Report the damage within 7 days of delivery
• Contact us immediately with photos or videos of the damage
• We will coordinate with Riding Times to resolve the issue

How to File a Warranty Claim

1. Contact Eco Bike USA with:
   Your order number
   Detailed description of the issue
   Clear photos or video of the defective component
   
2. We will work with Riding Times to assess your claim and guide you through the next steps
   
3. Visual evidence is required for all warranty claims

Non-Warranty Repairs

If your issue is not covered under warranty due to normal wear or customer use, Riding Times offers a 40% discount on replacement parts as a goodwill gesture.

Important Notes

• Free accessories and promotional items are not covered by warranty
• Filing a credit card chargeback will void your warranty until the dispute is resolved
• Riding Times is not responsible for accidents, injuries, or damages during use or operation of their electric bikes

For warranty claims or questions, please contact us at support@ecobikesusa.com with your order number and details of the issue.

Return Policy

At Eco Bike USA, we want you to love your new electric bike. As an authorized retailer of Riding Times electric bikes, all returns are subject to the manufacturer's return policy outlined below.

Order Cancellation

Before Shipment:

• Free cancellation available
• Contact us at support@ecobikesusa.com and we'll respond within 24 hours

After Shipment (Tracking Number Created):

• Once a tracking number is generated, the order cannot be cancelled for free
• A 20% restocking fee will apply

Order Modifications

Before Shipment: Free of charge

Shipped but Not Delivered: Modifications are not guaranteed. Contact us for assistance.

After Delivery: No modifications possible. Please refer to return options below.

Returns & Replacements

Returns for Personal Reasons (Non-Defective)

We do not accept returns on electric bikes that have been ridden over 100 miles or used for more than 30 days, except for verified quality issues.

Unopened Products:

• Return within 30 days
• $150 shipping fee + 20% restocking fee

Opened but Unused (Less than 100 miles & like-new condition):

• Return within 30 days
• $150 shipping fee + 50% restocking fee

Used or Damaged Products:

• Heavily used, scratched, or damaged products are not eligible for return
• Additional deductions may apply after inspection

Returns for Quality or Damage Issues

If your electric bike has a functional defect or shipping damage, we will:

• Provide full technical support and replacement parts at no cost
• Offer a free replacement if the damage is critical (e.g., bent frame, motor failure)
• Photos/videos are required to process your claim

Critical damage = Damage that affects normal riding functionality

Not Covered by Free Return or Replacement:

• Minor paint scratches or cosmetic blemishes
• Normal wear and tear
• Damage after 100 miles or 30 days of use
• Damage from misuse, modification, or accidents

Return Procedure

To request a return:

1. Email support@ecobikesusa.com within 30 days of delivery
2. Provide:
   
   Photos of both sides of the bike
   Mileage shown on display (if available)
   Condition of the box
   Serial number label (on bike and box)
   
   

Returns must include original packaging with all parts: charger, battery, keys, hardware, etc.

Customer-Arranged Shipping

If you choose to ship the item back yourself:

• You must use a signature-required service with insurance
• We are not responsible for damage, loss, or delays during transit

Non-Returnable Items

• Used bikes with over 100 miles or 30 days of use
• Parts and accessories
• Custom or special orders

Refund Timeline

Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on product condition. Please allow up to 7 business days for refunds to appear in your account. Contact your bank or credit card provider if delays occur.

Questions?

Contact us at support@ecobikesusa.com for any return-related questions or concerns.

Frequently Asked Questions

How fast does the GT73 actually go with a rider?

Real-world top speed with a rider is typically 28-35 mph depending on rider weight, terrain, and conditions. The 37 mph specification is measured without a rider. Heavier riders on uphill terrain will see speeds closer to 28-30 mph, while lighter riders on flat ground can reach 33-35 mph.

Can I ride the GT73 on the street legally?

This depends on your local laws. The GT73 has features like turn signals, brake lights, and headlights that make it street-ready in many areas. However, it may be classified as a moped or motorcycle in some jurisdictions, requiring registration, insurance, or a license. Check your local e-bike and electric vehicle regulations before riding on public roads.

How do I remove the speed limit?

Press and hold the S button and Power button simultaneously to enter P01 settings mode. Use the S button to toggle between "0" (16 mph limit) and "1" (37 mph unlimited). Press and hold both buttons again to save. Full video tutorial available on YouTube.

Can I upgrade the GT73 for more speed?

Yes! Many riders upgrade to a 72V controller and battery system to achieve speeds of 50+ mph. You can also upgrade to a 60V system for increased range and power. However, any modifications will void the manufacturer warranty. Search YouTube for "GT73 upgrade" to see detailed tutorials.

How long does it take to charge?

With both included chargers, the dual batteries take 9-10 hours to fully charge from empty. You can charge both batteries simultaneously or one at a time. The batteries are removable, so you can charge them indoors while the bike stays in your garage.

What's the difference between the GT73 and GT73 PRO?

The GT73 PRO features a more powerful 3000W motor (338Nm torque), 60V dual batteries, faster charging (5-6 hours), higher top speed (37-46 mph), longer range (87 miles throttle / 173 miles PAS), dual hydraulic brakes with 230mm rotors, and higher weight capacity (330 lbs). The standard GT73 offers excellent value for most riders, while the PRO is for those seeking maximum performance.

Is assembly difficult?

No. The GT73 arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes 30-45 minutes with the included tools. Riding Times provides detailed video tutorials on YouTube showing every step of the assembly process.

Can I ride it in the rain?

The GT73 has an IPX4 water resistance rating, meaning it can handle light rain and splashes. Avoid riding through deep water, heavy downpours, or submerging any components. After riding in wet conditions, dry the bike and check brake performance before your next ride.

What maintenance does the GT73 require?

Regular maintenance includes: checking tire pressure, inspecting brake pads, tightening bolts, cleaning and lubricating the chain (if equipped), and keeping the bike clean. The hydraulic brakes may need occasional bleeding, and brake pads should be replaced when worn. The motor is brushless and requires no maintenance.

Does it come with a warranty?

Yes, the GT73 includes a 12-month limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidents, or modifications. Any upgrades or customizations will void the warranty. Keep your purchase receipt and register your bike for warranty coverage.

How much does it weigh and can I lift it?

The GT73 weighs 116 lbs, making it heavier than standard e-bikes but lighter than gas-powered dirt bikes. Most adults can lift it with proper technique, but it's not a bike you'll want to carry up stairs regularly. The weight contributes to its stability and durability on rough terrain.

What's the maximum weight capacity?

The GT73 can support riders up to 286 lbs. Heavier riders will experience reduced range and slightly lower top speeds, but the bike's powerful motor and sturdy construction handle the load well.

Manufacturer's Warranty Policy

Eco Bike USA is an authorized retailer of Riding Times electric bikes. All electric bikes purchased through our store are covered by the Riding Times 1-Year All-Inclusive Manufacturer's Warranty.

Warranty Coverage

Riding Times provides a 1-year manufacturer's warranty from the date of purchase that covers manufacturing defects on all electric bikes. This includes:

• Frame
• Battery (prorated coverage)
• Motor
• Electrical components

Warranty Eligibility

To qualify for warranty service, you must:

• Provide your valid order number from Eco Bike USA
• Submit your claim within the warranty period (12 months from purchase date)

Warranty Transfer

The warranty may be transferred to a new owner if:

• The transfer occurs within 12 months of the original purchase date
• The new owner has access to the original order number and purchaser's name

What Is NOT Covered

The warranty does not cover:

• Damage from improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme weather conditions
• Normal wear and tear items (tires, brake pads, chains, grips, cables, rubber components, bearings, pedals)
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing defects
• Damage from incorrect installation
• Use of third-party accessories or unauthorized parts
• Battery damage from unapproved chargers, water exposure, physical damage, or tampering

Shipping Damage Claims

If your electric bike arrives damaged:

• Report the damage within 7 days of delivery
• Contact us immediately with photos or videos of the damage
• We will coordinate with Riding Times to resolve the issue

How to File a Warranty Claim

1. Contact Eco Bike USA with:
   Your order number
   Detailed description of the issue
   Clear photos or video of the defective component
   
2. We will work with Riding Times to assess your claim and guide you through the next steps
   
3. Visual evidence is required for all warranty claims

Non-Warranty Repairs

If your issue is not covered under warranty due to normal wear or customer use, Riding Times offers a 40% discount on replacement parts as a goodwill gesture.

Important Notes

• Free accessories and promotional items are not covered by warranty
• Filing a credit card chargeback will void your warranty until the dispute is resolved
• Riding Times is not responsible for accidents, injuries, or damages during use or operation of their electric bikes

For warranty claims or questions, please contact us at support@ecobikesusa.com with your order number and details of the issue.

Return Policy

At Eco Bike USA, we want you to love your new electric bike. As an authorized retailer of Riding Times electric bikes, all returns are subject to the manufacturer's return policy outlined below.

Order Cancellation

Before Shipment:

• Free cancellation available
• Contact us at support@ecobikesusa.com and we'll respond within 24 hours

After Shipment (Tracking Number Created):

• Once a tracking number is generated, the order cannot be cancelled for free
• A 20% restocking fee will apply

Order Modifications

Before Shipment: Free of charge

Shipped but Not Delivered: Modifications are not guaranteed. Contact us for assistance.

After Delivery: No modifications possible. Please refer to return options below.

Returns & Replacements

Returns for Personal Reasons (Non-Defective)

We do not accept returns on electric bikes that have been ridden over 100 miles or used for more than 30 days, except for verified quality issues.

Unopened Products:

• Return within 30 days
• $150 shipping fee + 20% restocking fee

Opened but Unused (Less than 100 miles & like-new condition):

• Return within 30 days
• $150 shipping fee + 50% restocking fee

Used or Damaged Products:

• Heavily used, scratched, or damaged products are not eligible for return
• Additional deductions may apply after inspection

Returns for Quality or Damage Issues

If your electric bike has a functional defect or shipping damage, we will:

• Provide full technical support and replacement parts at no cost
• Offer a free replacement if the damage is critical (e.g., bent frame, motor failure)
• Photos/videos are required to process your claim

Critical damage = Damage that affects normal riding functionality

Not Covered by Free Return or Replacement:

• Minor paint scratches or cosmetic blemishes
• Normal wear and tear
• Damage after 100 miles or 30 days of use
• Damage from misuse, modification, or accidents

Return Procedure

To request a return:

1. Email support@ecobikesusa.com within 30 days of delivery
2. Provide:
   
   Photos of both sides of the bike
   Mileage shown on display (if available)
   Condition of the box
   Serial number label (on bike and box)
   
   

Returns must include original packaging with all parts: charger, battery, keys, hardware, etc.

Customer-Arranged Shipping

If you choose to ship the item back yourself:

• You must use a signature-required service with insurance
• We are not responsible for damage, loss, or delays during transit

Non-Returnable Items

• Used bikes with over 100 miles or 30 days of use
• Parts and accessories
• Custom or special orders

Refund Timeline

Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on product condition. Please allow up to 7 business days for refunds to appear in your account. Contact your bank or credit card provider if delays occur.

Questions?

Contact us at support@ecobikesusa.com for any return-related questions or concerns.

Frequently Asked Questions

How fast does the GT73 actually go with a rider?

Real-world top speed with a rider is typically 28-35 mph depending on rider weight, terrain, and conditions. The 37 mph specification is measured without a rider. Heavier riders on uphill terrain will see speeds closer to 28-30 mph, while lighter riders on flat ground can reach 33-35 mph.

Can I ride the GT73 on the street legally?

This depends on your local laws. The GT73 has features like turn signals, brake lights, and headlights that make it street-ready in many areas. However, it may be classified as a moped or motorcycle in some jurisdictions, requiring registration, insurance, or a license. Check your local e-bike and electric vehicle regulations before riding on public roads.

How do I remove the speed limit?

Press and hold the S button and Power button simultaneously to enter P01 settings mode. Use the S button to toggle between "0" (16 mph limit) and "1" (37 mph unlimited). Press and hold both buttons again to save. Full video tutorial available on YouTube.

Can I upgrade the GT73 for more speed?

Yes! Many riders upgrade to a 72V controller and battery system to achieve speeds of 50+ mph. You can also upgrade to a 60V system for increased range and power. However, any modifications will void the manufacturer warranty. Search YouTube for "GT73 upgrade" to see detailed tutorials.

How long does it take to charge?

With both included chargers, the dual batteries take 9-10 hours to fully charge from empty. You can charge both batteries simultaneously or one at a time. The batteries are removable, so you can charge them indoors while the bike stays in your garage.

What's the difference between the GT73 and GT73 PRO?

The GT73 PRO features a more powerful 3000W motor (338Nm torque), 60V dual batteries, faster charging (5-6 hours), higher top speed (37-46 mph), longer range (87 miles throttle / 173 miles PAS), dual hydraulic brakes with 230mm rotors, and higher weight capacity (330 lbs). The standard GT73 offers excellent value for most riders, while the PRO is for those seeking maximum performance.

Is assembly difficult?

No. The GT73 arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes 30-45 minutes with the included tools. Riding Times provides detailed video tutorials on YouTube showing every step of the assembly process.

Can I ride it in the rain?

The GT73 has an IPX4 water resistance rating, meaning it can handle light rain and splashes. Avoid riding through deep water, heavy downpours, or submerging any components. After riding in wet conditions, dry the bike and check brake performance before your next ride.

What maintenance does the GT73 require?

Regular maintenance includes: checking tire pressure, inspecting brake pads, tightening bolts, cleaning and lubricating the chain (if equipped), and keeping the bike clean. The hydraulic brakes may need occasional bleeding, and brake pads should be replaced when worn. The motor is brushless and requires no maintenance.

Does it come with a warranty?

Yes, the GT73 includes a 12-month limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidents, or modifications. Any upgrades or customizations will void the warranty. Keep your purchase receipt and register your bike for warranty coverage.

How much does it weigh and can I lift it?

The GT73 weighs 116 lbs, making it heavier than standard e-bikes but lighter than gas-powered dirt bikes. Most adults can lift it with proper technique, but it's not a bike you'll want to carry up stairs regularly. The weight contributes to its stability and durability on rough terrain.

What's the maximum weight capacity?

The GT73 can support riders up to 286 lbs. Heavier riders will experience reduced range and slightly lower top speeds, but the bike's powerful motor and sturdy construction handle the load well.

Manufacturer's Warranty Policy

Eco Bike USA is an authorized retailer of Riding Times electric bikes. All electric bikes purchased through our store are covered by the Riding Times 1-Year All-Inclusive Manufacturer's Warranty.

Warranty Coverage

Riding Times provides a 1-year manufacturer's warranty from the date of purchase that covers manufacturing defects on all electric bikes. This includes:

• Frame
• Battery (prorated coverage)
• Motor
• Electrical components

Warranty Eligibility

To qualify for warranty service, you must:

• Provide your valid order number from Eco Bike USA
• Submit your claim within the warranty period (12 months from purchase date)

Warranty Transfer

The warranty may be transferred to a new owner if:

• The transfer occurs within 12 months of the original purchase date
• The new owner has access to the original order number and purchaser's name

What Is NOT Covered

The warranty does not cover:

• Damage from improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme weather conditions
• Normal wear and tear items (tires, brake pads, chains, grips, cables, rubber components, bearings, pedals)
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing defects
• Damage from incorrect installation
• Use of third-party accessories or unauthorized parts
• Battery damage from unapproved chargers, water exposure, physical damage, or tampering

Shipping Damage Claims

If your electric bike arrives damaged:

• Report the damage within 7 days of delivery
• Contact us immediately with photos or videos of the damage
• We will coordinate with Riding Times to resolve the issue

How to File a Warranty Claim

1. Contact Eco Bike USA with:
   Your order number
   Detailed description of the issue
   Clear photos or video of the defective component
   
2. We will work with Riding Times to assess your claim and guide you through the next steps
   
3. Visual evidence is required for all warranty claims

Non-Warranty Repairs

If your issue is not covered under warranty due to normal wear or customer use, Riding Times offers a 40% discount on replacement parts as a goodwill gesture.

Important Notes

• Free accessories and promotional items are not covered by warranty
• Filing a credit card chargeback will void your warranty until the dispute is resolved
• Riding Times is not responsible for accidents, injuries, or damages during use or operation of their electric bikes

For warranty claims or questions, please contact us at support@ecobikesusa.com with your order number and details of the issue.

Return Policy

At Eco Bike USA, we want you to love your new electric bike. As an authorized retailer of Riding Times electric bikes, all returns are subject to the manufacturer's return policy outlined below.

Order Cancellation

Before Shipment:

• Free cancellation available
• Contact us at support@ecobikesusa.com and we'll respond within 24 hours

After Shipment (Tracking Number Created):

• Once a tracking number is generated, the order cannot be cancelled for free
• A 20% restocking fee will apply

Order Modifications

Before Shipment: Free of charge

Shipped but Not Delivered: Modifications are not guaranteed. Contact us for assistance.

After Delivery: No modifications possible. Please refer to return options below.

Returns & Replacements

Returns for Personal Reasons (Non-Defective)

We do not accept returns on electric bikes that have been ridden over 100 miles or used for more than 30 days, except for verified quality issues.

Unopened Products:

• Return within 30 days
• $150 shipping fee + 20% restocking fee

Opened but Unused (Less than 100 miles & like-new condition):

• Return within 30 days
• $150 shipping fee + 50% restocking fee

Used or Damaged Products:

• Heavily used, scratched, or damaged products are not eligible for return
• Additional deductions may apply after inspection

Returns for Quality or Damage Issues

If your electric bike has a functional defect or shipping damage, we will:

• Provide full technical support and replacement parts at no cost
• Offer a free replacement if the damage is critical (e.g., bent frame, motor failure)
• Photos/videos are required to process your claim

Critical damage = Damage that affects normal riding functionality

Not Covered by Free Return or Replacement:

• Minor paint scratches or cosmetic blemishes
• Normal wear and tear
• Damage after 100 miles or 30 days of use
• Damage from misuse, modification, or accidents

Return Procedure

To request a return:

1. Email support@ecobikesusa.com within 30 days of delivery
2. Provide:
   
   Photos of both sides of the bike
   Mileage shown on display (if available)
   Condition of the box
   Serial number label (on bike and box)
   
   

Returns must include original packaging with all parts: charger, battery, keys, hardware, etc.

Customer-Arranged Shipping

If you choose to ship the item back yourself:

• You must use a signature-required service with insurance
• We are not responsible for damage, loss, or delays during transit

Non-Returnable Items

• Used bikes with over 100 miles or 30 days of use
• Parts and accessories
• Custom or special orders

Refund Timeline

Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on product condition. Please allow up to 7 business days for refunds to appear in your account. Contact your bank or credit card provider if delays occur.

Questions?

Contact us at support@ecobikesusa.com for any return-related questions or concerns.

Frequently Asked Questions

How fast does the GT73 actually go with a rider?

Real-world top speed with a rider is typically 28-35 mph depending on rider weight, terrain, and conditions. The 37 mph specification is measured without a rider. Heavier riders on uphill terrain will see speeds closer to 28-30 mph, while lighter riders on flat ground can reach 33-35 mph.

Can I ride the GT73 on the street legally?

This depends on your local laws. The GT73 has features like turn signals, brake lights, and headlights that make it street-ready in many areas. However, it may be classified as a moped or motorcycle in some jurisdictions, requiring registration, insurance, or a license. Check your local e-bike and electric vehicle regulations before riding on public roads.

How do I remove the speed limit?

Press and hold the S button and Power button simultaneously to enter P01 settings mode. Use the S button to toggle between "0" (16 mph limit) and "1" (37 mph unlimited). Press and hold both buttons again to save. Full video tutorial available on YouTube.

Can I upgrade the GT73 for more speed?

Yes! Many riders upgrade to a 72V controller and battery system to achieve speeds of 50+ mph. You can also upgrade to a 60V system for increased range and power. However, any modifications will void the manufacturer warranty. Search YouTube for "GT73 upgrade" to see detailed tutorials.

How long does it take to charge?

With both included chargers, the dual batteries take 9-10 hours to fully charge from empty. You can charge both batteries simultaneously or one at a time. The batteries are removable, so you can charge them indoors while the bike stays in your garage.

What's the difference between the GT73 and GT73 PRO?

The GT73 PRO features a more powerful 3000W motor (338Nm torque), 60V dual batteries, faster charging (5-6 hours), higher top speed (37-46 mph), longer range (87 miles throttle / 173 miles PAS), dual hydraulic brakes with 230mm rotors, and higher weight capacity (330 lbs). The standard GT73 offers excellent value for most riders, while the PRO is for those seeking maximum performance.

Is assembly difficult?

No. The GT73 arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes 30-45 minutes with the included tools. Riding Times provides detailed video tutorials on YouTube showing every step of the assembly process.

Can I ride it in the rain?

The GT73 has an IPX4 water resistance rating, meaning it can handle light rain and splashes. Avoid riding through deep water, heavy downpours, or submerging any components. After riding in wet conditions, dry the bike and check brake performance before your next ride.

What maintenance does the GT73 require?

Regular maintenance includes: checking tire pressure, inspecting brake pads, tightening bolts, cleaning and lubricating the chain (if equipped), and keeping the bike clean. The hydraulic brakes may need occasional bleeding, and brake pads should be replaced when worn. The motor is brushless and requires no maintenance.

Does it come with a warranty?

Yes, the GT73 includes a 12-month limited warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidents, or modifications. Any upgrades or customizations will void the warranty. Keep your purchase receipt and register your bike for warranty coverage.

How much does it weigh and can I lift it?

The GT73 weighs 116 lbs, making it heavier than standard e-bikes but lighter than gas-powered dirt bikes. Most adults can lift it with proper technique, but it's not a bike you'll want to carry up stairs regularly. The weight contributes to its stability and durability on rough terrain.

What's the maximum weight capacity?

The GT73 can support riders up to 286 lbs. Heavier riders will experience reduced range and slightly lower top speeds, but the bike's powerful motor and sturdy construction handle the load well.

Manufacturer's Warranty Policy

Eco Bike USA is an authorized retailer of Riding Times electric bikes. All electric bikes purchased through our store are covered by the Riding Times 1-Year All-Inclusive Manufacturer's Warranty.

Warranty Coverage

Riding Times provides a 1-year manufacturer's warranty from the date of purchase that covers manufacturing defects on all electric bikes. This includes:

• Frame
• Battery (prorated coverage)
• Motor
• Electrical components

Warranty Eligibility

To qualify for warranty service, you must:

• Provide your valid order number from Eco Bike USA
• Submit your claim within the warranty period (12 months from purchase date)

Warranty Transfer

The warranty may be transferred to a new owner if:

• The transfer occurs within 12 months of the original purchase date
• The new owner has access to the original order number and purchaser's name

What Is NOT Covered

The warranty does not cover:

• Damage from improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme weather conditions
• Normal wear and tear items (tires, brake pads, chains, grips, cables, rubber components, bearings, pedals)
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing defects
• Damage from incorrect installation
• Use of third-party accessories or unauthorized parts
• Battery damage from unapproved chargers, water exposure, physical damage, or tampering

Shipping Damage Claims

If your electric bike arrives damaged:

• Report the damage within 7 days of delivery
• Contact us immediately with photos or videos of the damage
• We will coordinate with Riding Times to resolve the issue

How to File a Warranty Claim

1. Contact Eco Bike USA with:
   Your order number
   Detailed description of the issue
   Clear photos or video of the defective component
   
2. We will work with Riding Times to assess your claim and guide you through the next steps
   
3. Visual evidence is required for all warranty claims

Non-Warranty Repairs

If your issue is not covered under warranty due to normal wear or customer use, Riding Times offers a 40% discount on replacement parts as a goodwill gesture.

Important Notes

• Free accessories and promotional items are not covered by warranty
• Filing a credit card chargeback will void your warranty until the dispute is resolved
• Riding Times is not responsible for accidents, injuries, or damages during use or operation of their electric bikes

For warranty claims or questions, please contact us at support@ecobikesusa.com with your order number and details of the issue.

Return Policy

At Eco Bike USA, we want you to love your new electric bike. As an authorized retailer of Riding Times electric bikes, all returns are subject to the manufacturer's return policy outlined below.

Order Cancellation

Before Shipment:

• Free cancellation available
• Contact us at support@ecobikesusa.com and we'll respond within 24 hours

After Shipment (Tracking Number Created):

• Once a tracking number is generated, the order cannot be cancelled for free
• A 20% restocking fee will apply

Order Modifications

Before Shipment: Free of charge

Shipped but Not Delivered: Modifications are not guaranteed. Contact us for assistance.

After Delivery: No modifications possible. Please refer to return options below.

Returns & Replacements

Returns for Personal Reasons (Non-Defective)

We do not accept returns on electric bikes that have been ridden over 100 miles or used for more than 30 days, except for verified quality issues.

Unopened Products:

• Return within 30 days
• $150 shipping fee + 20% restocking fee

Opened but Unused (Less than 100 miles & like-new condition):

• Return within 30 days
• $150 shipping fee + 50% restocking fee

Used or Damaged Products:

• Heavily used, scratched, or damaged products are not eligible for return
• Additional deductions may apply after inspection

Returns for Quality or Damage Issues

If your electric bike has a functional defect or shipping damage, we will:

• Provide full technical support and replacement parts at no cost
• Offer a free replacement if the damage is critical (e.g., bent frame, motor failure)
• Photos/videos are required to process your claim

Critical damage = Damage that affects normal riding functionality

Not Covered by Free Return or Replacement:

• Minor paint scratches or cosmetic blemishes
• Normal wear and tear
• Damage after 100 miles or 30 days of use
• Damage from misuse, modification, or accidents

Return Procedure

To request a return:

1. Email support@ecobikesusa.com within 30 days of delivery
2. Provide:
   
   Photos of both sides of the bike
   Mileage shown on display (if available)
   Condition of the box
   Serial number label (on bike and box)
   
   

Returns must include original packaging with all parts: charger, battery, keys, hardware, etc.

Customer-Arranged Shipping

If you choose to ship the item back yourself:

• You must use a signature-required service with insurance
• We are not responsible for damage, loss, or delays during transit

Non-Returnable Items

• Used bikes with over 100 miles or 30 days of use
• Parts and accessories
• Custom or special orders

Refund Timeline

Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on product condition. Please allow up to 7 business days for refunds to appear in your account. Contact your bank or credit card provider if delays occur.

Questions?

Contact us at support@ecobikesusa.com for any return-related questions or concerns.