Cookie Policy

Last Updated: October 1, 2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Cookies typically contain a unique identifier and the name of the site. They can only retrieve information that you have previously allowed them to store on your device—they cannot access any other information from your computer or mobile device.

How We Use Cookies

At Eco Bikes USA, we use cookies to:

  • Keep items in your shopping cart while you browse
  • Remember your login information for faster checkout
  • Understand how visitors use our website to improve performance
  • Personalize your experience based on your preferences
  • Provide relevant product recommendations
  • Deliver targeted advertising based on your interests
  • Analyze website traffic and user behavior

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable core features such as:

  • Shopping cart functionality
  • Secure login and authentication
  • Payment processing
  • Order completion

These cookies do not require your consent as they are necessary to provide the services you request.

Performance Cookies

These cookies collect information about how visitors use our website, such as:

  • Which pages are visited most often
  • How long visitors spend on each page
  • Any error messages received
  • Loading times and site performance

We use this information to improve how our website works. These cookies do not collect information that identifies individual visitors.

Functionality Cookies

These cookies allow our website to remember choices you make and provide enhanced features, including:

  • Your language preference
  • Your location (for shipping estimates)
  • Items you've viewed previously
  • Your bike preferences and specifications

Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may be set by us or by third-party advertising partners and are used to:

  • Deliver targeted ads based on your browsing history
  • Limit the number of times you see an advertisement
  • Measure the effectiveness of advertising campaigns
  • Build a profile of your interests

Third-Party Cookies

We work with trusted third-party service providers who may also set cookies on your device when you visit our website. These include:

  • Google Analytics: To analyze website traffic and user behavior
  • Facebook Pixel: To deliver targeted advertising on social media
  • Payment Processors: To securely process your transactions
  • Email Marketing Services: To send you promotional emails (if you've opted in)
  • Live Chat Services: To provide customer support

These third parties have their own privacy policies governing how they use your information.

How Long Do Cookies Last?

Session Cookies: These are temporary cookies that expire when you close your browser. They help us maintain your session as you navigate through our website.

Persistent Cookies: These remain on your device for a set period (ranging from hours to years) or until you manually delete them. They remember your preferences for future visits.

How to Manage Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in several ways:

Through Our Cookie Banner

When you first visit our website, you'll see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences by cookie category

You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.

Through Your Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Delete existing cookies
  • Set your browser to notify you when cookies are being sent

Here's how to manage cookies in popular browsers:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Please note that blocking or deleting cookies may impact your experience on our website.

Impact of Disabling Cookies

If you choose to disable cookies, certain features of our website may not function properly:

  • You may need to re-enter your information each time you visit
  • Your shopping cart may not save items between sessions
  • You may not be able to complete purchases
  • Product recommendations may be less relevant
  • Website performance may be slower

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Eco Bikes USA
Email: support@ecobikesusa.com