Privacy Policy

Introduction

Eco Bikes USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

Information We Collect

Personal Information You Provide

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed securely through our payment processor)
  • Account login credentials
  • Order history and preferences

Information Collected Automatically

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Cookies and similar tracking technologies
  • Referring website addresses

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your purchases and account
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and product offerings
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Payment processors to complete transactions
  • Shipping carriers to deliver your orders
  • Marketing platforms (with your consent) for email campaigns
  • Analytics providers (e.g., Google Analytics) to improve our services
  • Legal authorities when required by law

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.

Eco Bikes USA's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Object to certain data processing activities
  • Request data portability

To exercise these rights, contact us at: support@ecobikesusa.com

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States where our servers are located.

California Privacy Rights (CCPA)

California residents have additional rights, including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

EU Privacy Rights (GDPR)

If you are located in the European Union, you have rights under GDPR, including data access, rectification, erasure, and the right to lodge a complaint with a supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Eco Bikes USA
Email: support@ecobikesusa.com