Nakto Skylark 2 48V/8Ah 500W Folding Electric Bike

Frequently Asked Questions

How long does the battery last?

The 48V/8Ah battery provides up to 20 miles with pedal assist depending on conditions. Battery lifespan is typically 500-800 charge cycles (2-4 years of regular use). The smaller capacity prioritizes weight savings and portability.

Can I ride it in the rain?

Yes, the Skylark 2 is water-resistant (not waterproof). Avoid deep puddles and submersion, but light rain and wet pavement are fine. Always dry the bike after riding in wet conditions.

How fast can it go?

Up to 20 mph with pedal assist. Actual speed depends on rider weight, terrain, and battery level.

Is it street legal?

Yes, in most states. The Skylark 2 meets Class 2 e-bike specifications (throttle + pedal assist, max 20 mph). Always check your local regulations as laws vary by state and municipality.

How much assembly is required?

Minimal assembly needed - attach handlebars and pedals. Takes about 15-20 minutes with included tools. The bike arrives mostly pre-assembled.

What's the weight limit?

Maximum load capacity is 250 lbs, including rider and any cargo.

Is this bike too small for taller riders?

The 16" wheels and compact frame are best suited for riders 5'0" - 5'10". Taller riders (over 6 feet) may find the riding position cramped. If you're taller, consider our 20" folding models for better comfort.

How does the 16" wheel size affect the ride?

The smaller wheels make the bike incredibly portable and maneuverable but provide a slightly bumpier ride on rough surfaces compared to larger wheels. They're perfect for smooth city streets and bike paths.

Can I take this on public transportation?

Yes! At 50 lbs and with a compact fold, the Skylark 2 is one of the few e-bikes practical for public transit. However, always check your local transit authority's rules regarding e-bikes and folding bikes.

What's the difference between 48V and 36V batteries?

The 48V system provides better hill-climbing performance and more consistent power delivery compared to 36V systems, even with the smaller 8Ah capacity. You get more torque when you need it most.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/8Ah battery provides up to 20 miles with pedal assist depending on conditions. Battery lifespan is typically 500-800 charge cycles (2-4 years of regular use). The smaller capacity prioritizes weight savings and portability.

Can I ride it in the rain?

Yes, the Skylark 2 is water-resistant (not waterproof). Avoid deep puddles and submersion, but light rain and wet pavement are fine. Always dry the bike after riding in wet conditions.

How fast can it go?

Up to 20 mph with pedal assist. Actual speed depends on rider weight, terrain, and battery level.

Is it street legal?

Yes, in most states. The Skylark 2 meets Class 2 e-bike specifications (throttle + pedal assist, max 20 mph). Always check your local regulations as laws vary by state and municipality.

How much assembly is required?

Minimal assembly needed - attach handlebars and pedals. Takes about 15-20 minutes with included tools. The bike arrives mostly pre-assembled.

What's the weight limit?

Maximum load capacity is 250 lbs, including rider and any cargo.

Is this bike too small for taller riders?

The 16" wheels and compact frame are best suited for riders 5'0" - 5'10". Taller riders (over 6 feet) may find the riding position cramped. If you're taller, consider our 20" folding models for better comfort.

How does the 16" wheel size affect the ride?

The smaller wheels make the bike incredibly portable and maneuverable but provide a slightly bumpier ride on rough surfaces compared to larger wheels. They're perfect for smooth city streets and bike paths.

Can I take this on public transportation?

Yes! At 50 lbs and with a compact fold, the Skylark 2 is one of the few e-bikes practical for public transit. However, always check your local transit authority's rules regarding e-bikes and folding bikes.

What's the difference between 48V and 36V batteries?

The 48V system provides better hill-climbing performance and more consistent power delivery compared to 36V systems, even with the smaller 8Ah capacity. You get more torque when you need it most.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/8Ah battery provides up to 20 miles with pedal assist depending on conditions. Battery lifespan is typically 500-800 charge cycles (2-4 years of regular use). The smaller capacity prioritizes weight savings and portability.

Can I ride it in the rain?

Yes, the Skylark 2 is water-resistant (not waterproof). Avoid deep puddles and submersion, but light rain and wet pavement are fine. Always dry the bike after riding in wet conditions.

How fast can it go?

Up to 20 mph with pedal assist. Actual speed depends on rider weight, terrain, and battery level.

Is it street legal?

Yes, in most states. The Skylark 2 meets Class 2 e-bike specifications (throttle + pedal assist, max 20 mph). Always check your local regulations as laws vary by state and municipality.

How much assembly is required?

Minimal assembly needed - attach handlebars and pedals. Takes about 15-20 minutes with included tools. The bike arrives mostly pre-assembled.

What's the weight limit?

Maximum load capacity is 250 lbs, including rider and any cargo.

Is this bike too small for taller riders?

The 16" wheels and compact frame are best suited for riders 5'0" - 5'10". Taller riders (over 6 feet) may find the riding position cramped. If you're taller, consider our 20" folding models for better comfort.

How does the 16" wheel size affect the ride?

The smaller wheels make the bike incredibly portable and maneuverable but provide a slightly bumpier ride on rough surfaces compared to larger wheels. They're perfect for smooth city streets and bike paths.

Can I take this on public transportation?

Yes! At 50 lbs and with a compact fold, the Skylark 2 is one of the few e-bikes practical for public transit. However, always check your local transit authority's rules regarding e-bikes and folding bikes.

What's the difference between 48V and 36V batteries?

The 48V system provides better hill-climbing performance and more consistent power delivery compared to 36V systems, even with the smaller 8Ah capacity. You get more torque when you need it most.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/8Ah battery provides up to 20 miles with pedal assist depending on conditions. Battery lifespan is typically 500-800 charge cycles (2-4 years of regular use). The smaller capacity prioritizes weight savings and portability.

Can I ride it in the rain?

Yes, the Skylark 2 is water-resistant (not waterproof). Avoid deep puddles and submersion, but light rain and wet pavement are fine. Always dry the bike after riding in wet conditions.

How fast can it go?

Up to 20 mph with pedal assist. Actual speed depends on rider weight, terrain, and battery level.

Is it street legal?

Yes, in most states. The Skylark 2 meets Class 2 e-bike specifications (throttle + pedal assist, max 20 mph). Always check your local regulations as laws vary by state and municipality.

How much assembly is required?

Minimal assembly needed - attach handlebars and pedals. Takes about 15-20 minutes with included tools. The bike arrives mostly pre-assembled.

What's the weight limit?

Maximum load capacity is 250 lbs, including rider and any cargo.

Is this bike too small for taller riders?

The 16" wheels and compact frame are best suited for riders 5'0" - 5'10". Taller riders (over 6 feet) may find the riding position cramped. If you're taller, consider our 20" folding models for better comfort.

How does the 16" wheel size affect the ride?

The smaller wheels make the bike incredibly portable and maneuverable but provide a slightly bumpier ride on rough surfaces compared to larger wheels. They're perfect for smooth city streets and bike paths.

Can I take this on public transportation?

Yes! At 50 lbs and with a compact fold, the Skylark 2 is one of the few e-bikes practical for public transit. However, always check your local transit authority's rules regarding e-bikes and folding bikes.

What's the difference between 48V and 36V batteries?

The 48V system provides better hill-climbing performance and more consistent power delivery compared to 36V systems, even with the smaller 8Ah capacity. You get more torque when you need it most.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/8Ah battery provides up to 20 miles with pedal assist depending on conditions. Battery lifespan is typically 500-800 charge cycles (2-4 years of regular use). The smaller capacity prioritizes weight savings and portability.

Can I ride it in the rain?

Yes, the Skylark 2 is water-resistant (not waterproof). Avoid deep puddles and submersion, but light rain and wet pavement are fine. Always dry the bike after riding in wet conditions.

How fast can it go?

Up to 20 mph with pedal assist. Actual speed depends on rider weight, terrain, and battery level.

Is it street legal?

Yes, in most states. The Skylark 2 meets Class 2 e-bike specifications (throttle + pedal assist, max 20 mph). Always check your local regulations as laws vary by state and municipality.

How much assembly is required?

Minimal assembly needed - attach handlebars and pedals. Takes about 15-20 minutes with included tools. The bike arrives mostly pre-assembled.

What's the weight limit?

Maximum load capacity is 250 lbs, including rider and any cargo.

Is this bike too small for taller riders?

The 16" wheels and compact frame are best suited for riders 5'0" - 5'10". Taller riders (over 6 feet) may find the riding position cramped. If you're taller, consider our 20" folding models for better comfort.

How does the 16" wheel size affect the ride?

The smaller wheels make the bike incredibly portable and maneuverable but provide a slightly bumpier ride on rough surfaces compared to larger wheels. They're perfect for smooth city streets and bike paths.

Can I take this on public transportation?

Yes! At 50 lbs and with a compact fold, the Skylark 2 is one of the few e-bikes practical for public transit. However, always check your local transit authority's rules regarding e-bikes and folding bikes.

What's the difference between 48V and 36V batteries?

The 48V system provides better hill-climbing performance and more consistent power delivery compared to 36V systems, even with the smaller 8Ah capacity. You get more torque when you need it most.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)