Nakto F4 48V/16Ah 750W Fat Tire Electric Bike

Frequently Asked Questions

How long does the battery last?

The 48V/16Ah battery provides 30-60 miles per charge depending on terrain, rider weight, and assist level. Battery lifespan is up to 1000 charge cycles, which typically translates to 3-5 years of regular use with proper care.

What's the difference between 500W and 750W?

The F4 features a 750W motor, which provides significantly more power for hills, acceleration, and heavier loads compared to 500W motors. This makes it ideal for challenging terrain and riders who need maximum performance.

Can I ride it in the rain?

Yes, the F4 features waterproof connectors and wiring harness, making it weather-resistant. You can ride in light to moderate rain, but avoid deep water, submersion, and pressure washing.

Is it street legal?

The F4 may be classified as a Class 3 e-bike (pedal assist up to 28 mph) in most states. Some jurisdictions have restrictions on 750W motors or Class 3 e-bikes. Check your local regulations before purchasing.

How much assembly is required?

The bike arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—approximately 20-30 minutes with included tools. Assembly videos are available online for guidance.

What's the weight limit?

The F4 is designed to accommodate riders over 300 lbs, making it one of the more robust options for heavier riders or those carrying cargo.

How fast does it charge?

The battery fully charges in 4-6 hours using the included smart charger. You can charge it on or off the bike.

What maintenance does it need?

Regular maintenance includes checking tire pressure, lubricating the chain, inspecting brakes, and keeping the bike clean. The motor is brushless and requires no maintenance. Disc brakes may need occasional adjustment or pad replacement.

Can I use it for off-road riding?

Absolutely. The 750W motor and 3-inch fat tires make the F4 excellent for off-road trails, gravel paths, and challenging terrain. It's built for adventure beyond paved roads.

What's included in the warranty?

The F4 comes with a manufacturer warranty covering defects in materials and workmanship. Contact Eco Bikes USA for specific warranty terms and coverage details.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/16Ah battery provides 30-60 miles per charge depending on terrain, rider weight, and assist level. Battery lifespan is up to 1000 charge cycles, which typically translates to 3-5 years of regular use with proper care.

What's the difference between 500W and 750W?

The F4 features a 750W motor, which provides significantly more power for hills, acceleration, and heavier loads compared to 500W motors. This makes it ideal for challenging terrain and riders who need maximum performance.

Can I ride it in the rain?

Yes, the F4 features waterproof connectors and wiring harness, making it weather-resistant. You can ride in light to moderate rain, but avoid deep water, submersion, and pressure washing.

Is it street legal?

The F4 may be classified as a Class 3 e-bike (pedal assist up to 28 mph) in most states. Some jurisdictions have restrictions on 750W motors or Class 3 e-bikes. Check your local regulations before purchasing.

How much assembly is required?

The bike arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—approximately 20-30 minutes with included tools. Assembly videos are available online for guidance.

What's the weight limit?

The F4 is designed to accommodate riders over 300 lbs, making it one of the more robust options for heavier riders or those carrying cargo.

How fast does it charge?

The battery fully charges in 4-6 hours using the included smart charger. You can charge it on or off the bike.

What maintenance does it need?

Regular maintenance includes checking tire pressure, lubricating the chain, inspecting brakes, and keeping the bike clean. The motor is brushless and requires no maintenance. Disc brakes may need occasional adjustment or pad replacement.

Can I use it for off-road riding?

Absolutely. The 750W motor and 3-inch fat tires make the F4 excellent for off-road trails, gravel paths, and challenging terrain. It's built for adventure beyond paved roads.

What's included in the warranty?

The F4 comes with a manufacturer warranty covering defects in materials and workmanship. Contact Eco Bikes USA for specific warranty terms and coverage details.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/16Ah battery provides 30-60 miles per charge depending on terrain, rider weight, and assist level. Battery lifespan is up to 1000 charge cycles, which typically translates to 3-5 years of regular use with proper care.

What's the difference between 500W and 750W?

The F4 features a 750W motor, which provides significantly more power for hills, acceleration, and heavier loads compared to 500W motors. This makes it ideal for challenging terrain and riders who need maximum performance.

Can I ride it in the rain?

Yes, the F4 features waterproof connectors and wiring harness, making it weather-resistant. You can ride in light to moderate rain, but avoid deep water, submersion, and pressure washing.

Is it street legal?

The F4 may be classified as a Class 3 e-bike (pedal assist up to 28 mph) in most states. Some jurisdictions have restrictions on 750W motors or Class 3 e-bikes. Check your local regulations before purchasing.

How much assembly is required?

The bike arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—approximately 20-30 minutes with included tools. Assembly videos are available online for guidance.

What's the weight limit?

The F4 is designed to accommodate riders over 300 lbs, making it one of the more robust options for heavier riders or those carrying cargo.

How fast does it charge?

The battery fully charges in 4-6 hours using the included smart charger. You can charge it on or off the bike.

What maintenance does it need?

Regular maintenance includes checking tire pressure, lubricating the chain, inspecting brakes, and keeping the bike clean. The motor is brushless and requires no maintenance. Disc brakes may need occasional adjustment or pad replacement.

Can I use it for off-road riding?

Absolutely. The 750W motor and 3-inch fat tires make the F4 excellent for off-road trails, gravel paths, and challenging terrain. It's built for adventure beyond paved roads.

What's included in the warranty?

The F4 comes with a manufacturer warranty covering defects in materials and workmanship. Contact Eco Bikes USA for specific warranty terms and coverage details.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/16Ah battery provides 30-60 miles per charge depending on terrain, rider weight, and assist level. Battery lifespan is up to 1000 charge cycles, which typically translates to 3-5 years of regular use with proper care.

What's the difference between 500W and 750W?

The F4 features a 750W motor, which provides significantly more power for hills, acceleration, and heavier loads compared to 500W motors. This makes it ideal for challenging terrain and riders who need maximum performance.

Can I ride it in the rain?

Yes, the F4 features waterproof connectors and wiring harness, making it weather-resistant. You can ride in light to moderate rain, but avoid deep water, submersion, and pressure washing.

Is it street legal?

The F4 may be classified as a Class 3 e-bike (pedal assist up to 28 mph) in most states. Some jurisdictions have restrictions on 750W motors or Class 3 e-bikes. Check your local regulations before purchasing.

How much assembly is required?

The bike arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—approximately 20-30 minutes with included tools. Assembly videos are available online for guidance.

What's the weight limit?

The F4 is designed to accommodate riders over 300 lbs, making it one of the more robust options for heavier riders or those carrying cargo.

How fast does it charge?

The battery fully charges in 4-6 hours using the included smart charger. You can charge it on or off the bike.

What maintenance does it need?

Regular maintenance includes checking tire pressure, lubricating the chain, inspecting brakes, and keeping the bike clean. The motor is brushless and requires no maintenance. Disc brakes may need occasional adjustment or pad replacement.

Can I use it for off-road riding?

Absolutely. The 750W motor and 3-inch fat tires make the F4 excellent for off-road trails, gravel paths, and challenging terrain. It's built for adventure beyond paved roads.

What's included in the warranty?

The F4 comes with a manufacturer warranty covering defects in materials and workmanship. Contact Eco Bikes USA for specific warranty terms and coverage details.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)

Frequently Asked Questions

How long does the battery last?

The 48V/16Ah battery provides 30-60 miles per charge depending on terrain, rider weight, and assist level. Battery lifespan is up to 1000 charge cycles, which typically translates to 3-5 years of regular use with proper care.

What's the difference between 500W and 750W?

The F4 features a 750W motor, which provides significantly more power for hills, acceleration, and heavier loads compared to 500W motors. This makes it ideal for challenging terrain and riders who need maximum performance.

Can I ride it in the rain?

Yes, the F4 features waterproof connectors and wiring harness, making it weather-resistant. You can ride in light to moderate rain, but avoid deep water, submersion, and pressure washing.

Is it street legal?

The F4 may be classified as a Class 3 e-bike (pedal assist up to 28 mph) in most states. Some jurisdictions have restrictions on 750W motors or Class 3 e-bikes. Check your local regulations before purchasing.

How much assembly is required?

The bike arrives 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—approximately 20-30 minutes with included tools. Assembly videos are available online for guidance.

What's the weight limit?

The F4 is designed to accommodate riders over 300 lbs, making it one of the more robust options for heavier riders or those carrying cargo.

How fast does it charge?

The battery fully charges in 4-6 hours using the included smart charger. You can charge it on or off the bike.

What maintenance does it need?

Regular maintenance includes checking tire pressure, lubricating the chain, inspecting brakes, and keeping the bike clean. The motor is brushless and requires no maintenance. Disc brakes may need occasional adjustment or pad replacement.

Can I use it for off-road riding?

Absolutely. The 750W motor and 3-inch fat tires make the F4 excellent for off-road trails, gravel paths, and challenging terrain. It's built for adventure beyond paved roads.

What's included in the warranty?

The F4 comes with a manufacturer warranty covering defects in materials and workmanship. Contact Eco Bikes USA for specific warranty terms and coverage details.

Nakto Electric Bikes Manufacturer's Warranty

At Eco Bike USA, we're proud to offer Nakto electric bikes backed by the manufacturer's comprehensive warranty coverage. Nakto stands behind the quality of their products with a Nation Wide Limited Warranty.

Warranty Coverage Period

All Nakto electric bikes come with a 1-year limited warranty from the original date of purchase. This warranty is automatically registered upon delivery and applies to the original purchaser only (non-transferable). Proof of purchase is required for all warranty claims.

What's Covered

The Nakto limited warranty covers defects in materials and workmanship for the following components:

• Motor
• Battery (excluding normal capacity degradation)
• Controller
• Throttle
• Brake system
• PAS (Pedal Assist System)

Original Nakto parts and components covered by warranty are eligible for one free replacement within the 1-year warranty period with no shipping costs. Second replacements require payment for shipping and component costs.

What's NOT Covered

The warranty does not cover:

• Normal wear and tear items: tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, bearings
• Cosmetic damage: scratches, dents, cracks on exterior surfaces
• Water damage or batteries left to self-discharge
• Battery capacity degradation from normal charging cycles
• Damage from:
  
  Improper assembly or maintenance
  Unauthorized modifications or incompatible parts
  Accidents, falls, misuse, abuse, or neglect
  Unauthorized repairs
  Exceeding weight or speed limits
  Altering electrical system programming (including speed limiter modifications beyond 32km/hr)
  Extreme use including contests and water wading

How to File a Warranty Claim

For warranty service, contact Nakto directly with:

1. Proof of purchase (order confirmation with date and order number)
2. Email address and shipping information from original order
3. Description of the issue

Note: This warranty is provided by Nakto, the manufacturer. All warranty claims must be processed directly through Nakto's customer support. Need help email us at support@ecobikesusa.com

Nakto Electric Bikes Return Policy

At Eco Bike USA, customer satisfaction is our priority. All Nakto electric bikes are backed by the manufacturer's return policy. Please review the following terms carefully.

Returns Due to Quality Issues

If you receive a Nakto e-bike with quality defects, you may return it within 6 months of receipt with the following refund schedule:

• Within 14 days: 100% refund
• 14 days to 2 months: 80% refund
• 3 to 4 months: 70% refund
• 5 to 6 months: 60% refund
• Over 6 months: No returns accepted

Important Notes:

• Customer is responsible for return shipping costs
• No restocking fee for quality-related returns
• Sale items are NOT eligible for return or refund
• Nakto does not provide return labels; customers must arrange their own shipping
• Use trackable shipping services for security

Alternative Option: You may choose to have your e-bike repaired at a local shop. Nakto offers free parts and partial reimbursement for repairs (up to agreed-upon limits). A repair quotation must be approved by Nakto before payment.

Returns Due to Non-Quality Issues

Returns for buyer's remorse or non-defective items are accepted within 14 days only.

• Restocking fee: 20% of purchase price
• Customer pays return shipping costs
• No returns accepted after 14 days
• Sale items are NOT eligible for return

How to Initiate a Return

1. Contact us at support@ecobikesusa.com within the applicable timeframe
2. Provide photos or video showing any quality issues
3. Include: Order number, purchase date, and description of issue
4. Wait for approval before shipping
5. Ship to:
   
   Recipient: Aston Nakto
   Address: 2026 E Santa Fe St, Olathe, KS 66062
   Contact: 425-686-0043

Refund Processing

Refunds are issued after Nakto receives and inspects the returned e-bike. The refund amount will be based on the timeframe and reason for return as outlined above.

Warranty Parts

For warranty-covered components within the 1-year warranty period:

• One free replacement available
• Customer pays flat $19 shipping fee per shipment
• Self-repair reimbursement available (one time, with Nakto approval)