Eunorau Meta 48V/15Ah 500W Electric Bike

Frequently Asked Questions

How does the torque sensor work?

The torque sensor measures how hard you're pedaling and provides proportional electric assistance. Pedal lightly and you'll get gentle support; push harder and the motor responds with more power. This creates a natural, intuitive riding experience that's more efficient than basic cadence sensors, which only detect if you're pedaling (not how hard).

What's the difference between the 24" and 26" models?

The primary difference is wheel size and frame geometry. The 24" model is slightly more compact and nimble, ideal for riders 5'3"-6'2". The 26" model offers a more traditional bike feel and fits riders 5'4"-6'3". Both offer the same motor, battery, and features—choose based on your height and riding preference.

Can I add a second battery later?

Yes! The Meta is designed to accommodate an optional second battery (15Ah or 17Ah). This can extend your range up to 100 miles on a single charge. Contact us for second battery options and installation.

How long does the battery last?

The 48V/15Ah battery provides 40-50 miles per charge under typical conditions. Battery lifespan is approximately 800-1000 charge cycles, which translates to 3-5 years of regular use before capacity begins to diminish noticeably.

Is the Meta suitable for off-road riding?

The Meta handles light trails, gravel paths, and unpaved roads well thanks to its suspension fork and 3.0" tires. However, it's primarily designed as a commuter/hybrid bike. For serious mountain biking or technical trails, consider a dedicated mountain e-bike.

Can I ride it in the rain?

Yes, the Meta is water-resistant with waterproof connectors on the display and electrical components. Avoid deep puddles and submersion, but riding in light to moderate rain is fine. Always dry the bike after wet rides to maintain longevity.

What maintenance does the Meta require?

Basic maintenance includes: keeping tires properly inflated, cleaning and lubricating the chain regularly, checking brake pads for wear, and storing the battery properly when not in use for extended periods. The hydraulic brakes and Shimano drivetrain are low-maintenance and reliable.

How fast can it go?

The Meta reaches a maximum speed of 20 mph, which complies with Class 2 e-bike regulations in most states. This makes it street-legal without requiring a license or registration in most jurisdictions (always check your local laws).

What's included in the 2-year warranty?

The warranty covers defects in materials and workmanship for the frame, motor, battery, and electrical components. Normal wear items (tires, brake pads, chain) are not covered. Full warranty details are included with your bike.

How much assembly is required?

The Meta arrives 85% assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes about 30 minutes with the included tools. Detailed instructions and video guides are provided.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How does the torque sensor work?

The torque sensor measures how hard you're pedaling and provides proportional electric assistance. Pedal lightly and you'll get gentle support; push harder and the motor responds with more power. This creates a natural, intuitive riding experience that's more efficient than basic cadence sensors, which only detect if you're pedaling (not how hard).

What's the difference between the 24" and 26" models?

The primary difference is wheel size and frame geometry. The 24" model is slightly more compact and nimble, ideal for riders 5'3"-6'2". The 26" model offers a more traditional bike feel and fits riders 5'4"-6'3". Both offer the same motor, battery, and features—choose based on your height and riding preference.

Can I add a second battery later?

Yes! The Meta is designed to accommodate an optional second battery (15Ah or 17Ah). This can extend your range up to 100 miles on a single charge. Contact us for second battery options and installation.

How long does the battery last?

The 48V/15Ah battery provides 40-50 miles per charge under typical conditions. Battery lifespan is approximately 800-1000 charge cycles, which translates to 3-5 years of regular use before capacity begins to diminish noticeably.

Is the Meta suitable for off-road riding?

The Meta handles light trails, gravel paths, and unpaved roads well thanks to its suspension fork and 3.0" tires. However, it's primarily designed as a commuter/hybrid bike. For serious mountain biking or technical trails, consider a dedicated mountain e-bike.

Can I ride it in the rain?

Yes, the Meta is water-resistant with waterproof connectors on the display and electrical components. Avoid deep puddles and submersion, but riding in light to moderate rain is fine. Always dry the bike after wet rides to maintain longevity.

What maintenance does the Meta require?

Basic maintenance includes: keeping tires properly inflated, cleaning and lubricating the chain regularly, checking brake pads for wear, and storing the battery properly when not in use for extended periods. The hydraulic brakes and Shimano drivetrain are low-maintenance and reliable.

How fast can it go?

The Meta reaches a maximum speed of 20 mph, which complies with Class 2 e-bike regulations in most states. This makes it street-legal without requiring a license or registration in most jurisdictions (always check your local laws).

What's included in the 2-year warranty?

The warranty covers defects in materials and workmanship for the frame, motor, battery, and electrical components. Normal wear items (tires, brake pads, chain) are not covered. Full warranty details are included with your bike.

How much assembly is required?

The Meta arrives 85% assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes about 30 minutes with the included tools. Detailed instructions and video guides are provided.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How does the torque sensor work?

The torque sensor measures how hard you're pedaling and provides proportional electric assistance. Pedal lightly and you'll get gentle support; push harder and the motor responds with more power. This creates a natural, intuitive riding experience that's more efficient than basic cadence sensors, which only detect if you're pedaling (not how hard).

What's the difference between the 24" and 26" models?

The primary difference is wheel size and frame geometry. The 24" model is slightly more compact and nimble, ideal for riders 5'3"-6'2". The 26" model offers a more traditional bike feel and fits riders 5'4"-6'3". Both offer the same motor, battery, and features—choose based on your height and riding preference.

Can I add a second battery later?

Yes! The Meta is designed to accommodate an optional second battery (15Ah or 17Ah). This can extend your range up to 100 miles on a single charge. Contact us for second battery options and installation.

How long does the battery last?

The 48V/15Ah battery provides 40-50 miles per charge under typical conditions. Battery lifespan is approximately 800-1000 charge cycles, which translates to 3-5 years of regular use before capacity begins to diminish noticeably.

Is the Meta suitable for off-road riding?

The Meta handles light trails, gravel paths, and unpaved roads well thanks to its suspension fork and 3.0" tires. However, it's primarily designed as a commuter/hybrid bike. For serious mountain biking or technical trails, consider a dedicated mountain e-bike.

Can I ride it in the rain?

Yes, the Meta is water-resistant with waterproof connectors on the display and electrical components. Avoid deep puddles and submersion, but riding in light to moderate rain is fine. Always dry the bike after wet rides to maintain longevity.

What maintenance does the Meta require?

Basic maintenance includes: keeping tires properly inflated, cleaning and lubricating the chain regularly, checking brake pads for wear, and storing the battery properly when not in use for extended periods. The hydraulic brakes and Shimano drivetrain are low-maintenance and reliable.

How fast can it go?

The Meta reaches a maximum speed of 20 mph, which complies with Class 2 e-bike regulations in most states. This makes it street-legal without requiring a license or registration in most jurisdictions (always check your local laws).

What's included in the 2-year warranty?

The warranty covers defects in materials and workmanship for the frame, motor, battery, and electrical components. Normal wear items (tires, brake pads, chain) are not covered. Full warranty details are included with your bike.

How much assembly is required?

The Meta arrives 85% assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes about 30 minutes with the included tools. Detailed instructions and video guides are provided.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How does the torque sensor work?

The torque sensor measures how hard you're pedaling and provides proportional electric assistance. Pedal lightly and you'll get gentle support; push harder and the motor responds with more power. This creates a natural, intuitive riding experience that's more efficient than basic cadence sensors, which only detect if you're pedaling (not how hard).

What's the difference between the 24" and 26" models?

The primary difference is wheel size and frame geometry. The 24" model is slightly more compact and nimble, ideal for riders 5'3"-6'2". The 26" model offers a more traditional bike feel and fits riders 5'4"-6'3". Both offer the same motor, battery, and features—choose based on your height and riding preference.

Can I add a second battery later?

Yes! The Meta is designed to accommodate an optional second battery (15Ah or 17Ah). This can extend your range up to 100 miles on a single charge. Contact us for second battery options and installation.

How long does the battery last?

The 48V/15Ah battery provides 40-50 miles per charge under typical conditions. Battery lifespan is approximately 800-1000 charge cycles, which translates to 3-5 years of regular use before capacity begins to diminish noticeably.

Is the Meta suitable for off-road riding?

The Meta handles light trails, gravel paths, and unpaved roads well thanks to its suspension fork and 3.0" tires. However, it's primarily designed as a commuter/hybrid bike. For serious mountain biking or technical trails, consider a dedicated mountain e-bike.

Can I ride it in the rain?

Yes, the Meta is water-resistant with waterproof connectors on the display and electrical components. Avoid deep puddles and submersion, but riding in light to moderate rain is fine. Always dry the bike after wet rides to maintain longevity.

What maintenance does the Meta require?

Basic maintenance includes: keeping tires properly inflated, cleaning and lubricating the chain regularly, checking brake pads for wear, and storing the battery properly when not in use for extended periods. The hydraulic brakes and Shimano drivetrain are low-maintenance and reliable.

How fast can it go?

The Meta reaches a maximum speed of 20 mph, which complies with Class 2 e-bike regulations in most states. This makes it street-legal without requiring a license or registration in most jurisdictions (always check your local laws).

What's included in the 2-year warranty?

The warranty covers defects in materials and workmanship for the frame, motor, battery, and electrical components. Normal wear items (tires, brake pads, chain) are not covered. Full warranty details are included with your bike.

How much assembly is required?

The Meta arrives 85% assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes about 30 minutes with the included tools. Detailed instructions and video guides are provided.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How does the torque sensor work?

The torque sensor measures how hard you're pedaling and provides proportional electric assistance. Pedal lightly and you'll get gentle support; push harder and the motor responds with more power. This creates a natural, intuitive riding experience that's more efficient than basic cadence sensors, which only detect if you're pedaling (not how hard).

What's the difference between the 24" and 26" models?

The primary difference is wheel size and frame geometry. The 24" model is slightly more compact and nimble, ideal for riders 5'3"-6'2". The 26" model offers a more traditional bike feel and fits riders 5'4"-6'3". Both offer the same motor, battery, and features—choose based on your height and riding preference.

Can I add a second battery later?

Yes! The Meta is designed to accommodate an optional second battery (15Ah or 17Ah). This can extend your range up to 100 miles on a single charge. Contact us for second battery options and installation.

How long does the battery last?

The 48V/15Ah battery provides 40-50 miles per charge under typical conditions. Battery lifespan is approximately 800-1000 charge cycles, which translates to 3-5 years of regular use before capacity begins to diminish noticeably.

Is the Meta suitable for off-road riding?

The Meta handles light trails, gravel paths, and unpaved roads well thanks to its suspension fork and 3.0" tires. However, it's primarily designed as a commuter/hybrid bike. For serious mountain biking or technical trails, consider a dedicated mountain e-bike.

Can I ride it in the rain?

Yes, the Meta is water-resistant with waterproof connectors on the display and electrical components. Avoid deep puddles and submersion, but riding in light to moderate rain is fine. Always dry the bike after wet rides to maintain longevity.

What maintenance does the Meta require?

Basic maintenance includes: keeping tires properly inflated, cleaning and lubricating the chain regularly, checking brake pads for wear, and storing the battery properly when not in use for extended periods. The hydraulic brakes and Shimano drivetrain are low-maintenance and reliable.

How fast can it go?

The Meta reaches a maximum speed of 20 mph, which complies with Class 2 e-bike regulations in most states. This makes it street-legal without requiring a license or registration in most jurisdictions (always check your local laws).

What's included in the 2-year warranty?

The warranty covers defects in materials and workmanship for the frame, motor, battery, and electrical components. Normal wear items (tires, brake pads, chain) are not covered. Full warranty details are included with your bike.

How much assembly is required?

The Meta arrives 85% assembled. You'll need to attach the handlebars, front wheel, and pedals—a process that takes about 30 minutes with the included tools. Detailed instructions and video guides are provided.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com