HappyRun G300 Pro 72V/30Ah 3000W Electric Dirt Bike

Frequently Asked Questions

What's the height and weight capacity of this electric dirt bike?

The HappyRun G300 Pro is designed for riders between 5'1" and 6'5" with a maximum payload capacity of 350 lbs. The seat height is 31 inches, making it accessible for most adults while providing excellent ground clearance for off-road riding.

How much assembly is required?

The bike arrives 80% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a straightforward process that takes approximately 30-45 minutes. A guidance video QR code is displayed on the screen for step-by-step instructions, and all necessary tools are included.

Can the battery be removed for charging?

Yes, the 72V/30Ah battery is completely removable. This allows you to charge it indoors, swap batteries for extended rides, or secure it separately when storing the bike. The battery includes keys for security.

How long does it take to fully charge the battery?

A full charge takes approximately 5-6 hours using the included 84V 5A fast charger. If you need a quick top-up, you can reach 40-80% charge in just 2.5 hours, getting you back on the trail faster.

Is the G300 Pro street legal?

The G300 Pro can be ridden on streets in Classes 1-4 (up to 28 MPH), which comply with most state e-bike regulations. However, Class 5 Off-Road Mode (50 MPH) is intended for private property and designated off-road areas only. Always check your local laws and regulations before riding.

What's the real-world range on a single charge?

Range varies significantly based on riding conditions. Expect 65-70 miles on flat terrain at moderate speeds (Class 3), 55-60 miles on mixed terrain, and 40-50 miles during aggressive off-road riding at high speeds (Class 5). Rider weight, terrain, temperature, and riding style all impact range.

Is this bike suitable for beginners?

Yes! The G300 Pro features five adjustable speed levels, making it perfect for beginners. Start with Class 1 (13 MPH) to build confidence and skills, then progressively unlock more power as you improve. The electric motor is quieter and easier to control than gas-powered bikes, and there's no clutch to master.

How does the G300 Pro compare to a Sur-Ron?

The G300 Pro offers comparable performance to the Sur-Ron X at a significantly lower price point. With a 6500W peak motor (vs. Sur-Ron's 6000W), 72V/30Ah battery, professional suspension, and hydraulic brakes, the G300 Pro delivers championship-level performance while being more affordable—making it the ultimate Sur-Ron alternative.

What terrain can the G300 Pro handle?

The G300 Pro is a true all-terrain machine. The high-traction knobby tires, full suspension system, powerful motor, and high ground clearance allow it to conquer mountain trails, desert dunes, forest paths, rocky terrain, mud, sand, gravel, and steep inclines. It's equally capable on pavement for commuting.

What maintenance does an electric dirt bike require?

Electric dirt bikes require significantly less maintenance than gas-powered bikes. No oil changes, spark plugs, air filters, or carburetor adjustments needed. Regular maintenance includes checking tire pressure, inspecting brakes, cleaning the chain, tightening bolts, and keeping the battery charged. The brushless motor is virtually maintenance-free.

Can I ride the G300 Pro in wet conditions?

Yes, the G300 Pro has an IPX5 waterproof rating, meaning it can handle rain, mud, and puddles without issue. However, avoid deep water submersion and pressure washing directly on electrical components. The hydraulic brakes perform reliably in wet conditions.

What's included with the purchase?

Your G300 Pro includes the bike (80% assembled), removable 72V/30Ah battery, 84V 5A fast charger, battery keys, pedals, user manual, assembly tools, LED headlight, and integrated taillight. Note that the battery, charger, keys, and pedals ship separately via FedEx for safety compliance.

How fast can the G300 Pro actually go?

The G300 Pro reaches up to 50 MPH in Class 5 Off-Road Mode on flat terrain with a lighter rider. Actual top speed varies based on rider weight, terrain, battery level, and wind conditions. Heavier riders or uphill riding will reduce top speed but still deliver impressive performance.

What colors are available?

The HappyRun G300 Pro is available in four colors: Blue, Orange, Black, and Camo. Choose the style that matches your personality and riding environment.

Is the G300 Pro good for trail riding?

Absolutely. The G300 Pro is purpose-built for serious trail riding with championship-tuned suspension, aggressive knobby tires, massive torque, and a durable carbon steel frame. It handles technical sections, jumps, drops, and rough terrain with confidence and control.

HappyRun Electric Bike Warranty Policy

At Eco Bike USA, all HappyRun electric bikes come with comprehensive manufacturer warranty coverage. This warranty protects your investment against defects in materials and workmanship when the bike is used normally according to the manufacturer's guidelines.

Warranty Coverage

The warranty period begins on the date of delivery of your original purchase. Coverage varies by component as outlined below:

Frame & Structure

• Frame: 24 months - Covers natural deformation, open welding, desoldering, and fracture due to manufacturing defects. Does not cover self-modification or collision damage.
• Front Forks & Handlebar: 12 months

Essential Components

6-Month Coverage:

• Crank Chain Plate
• Wheel Hub & Spokes
• Derailleur & Freewheel
• Chain & Bottom Bracket
• Shock Absorber
• Kickstand, Rims, Shifter

3-Month Coverage:

• Pedals, Tires, Saddles
• Fenders, Brakes
• Brake Discs, Brake Rods, Brake Levers

Note: Punctures from sharp objects, collision damage, human-caused damage, and self-modifications are not covered.

Electrical Components

12-Month Coverage:

• Motors, Halls, Bearings
• Controller, Charger, Main Harness
• Battery: Maintains up to 75% of original capacity for up to 300 charging cycles

Covers short circuits, burnouts, and performance failures from manufacturing defects. Does not cover water damage, disconnections, or human error.

6-Month Coverage:

• Display, Speed Control Knob
• Booster, Throttle

3-Month Coverage:

• Headlights, Turn Signal Lights
• Taillights, Keys, Switches

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, misuse, or accidents
• Stunt riding, ramp jumping, or activities inconsistent with intended use
• Improper battery charging or use of non-HappyRun chargers
• Third-party parts, accessories, or modifications
• Modified or tampered components
• Lost or damaged keys/NFC cards
• Repairs by unauthorized persons
• Stolen bikes

Important: All warranties are void if electrical parts have been repaired or modified by unauthorized personnel.

Filing a Warranty Claim

To file a warranty claim, please contact us at support@ecobikesusa.com with:

1. Proof of purchase
2. Photos or videos of the damaged product
3. Description of the issue

We encourage you to reach out before filing a claim, as many issues have simple fixes that don't require replacement parts.

Note:

• HappyRun will not replace parts without photo or video evidence
• Free replacement parts are provided; installation fees are not covered unless authorized
• Shipping damage claims must be filed within 14 days of delivery
• Scratched accessories during shipping are not eligible for replacement

Warranty Region

This warranty applies only to bikes purchased within the continental United States (lower 48 states). We do not ship warranty parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Questions?

Contact Eco Bike USA at support@ecobikesusa.com for warranty assistance and troubleshooting support.

HappyRun Electric Bike Return & Refund Policy

At Eco Bike USA, we want you to be completely satisfied with your HappyRun electric bike purchase. Please review our return policy carefully before making your purchase.

Order Cancellation

To cancel an order, email us at support@ecobikesusa.com before shipment. Cancellation requests are subject to approval and not guaranteed. If successfully canceled, you'll receive email confirmation within 24 hours. A 4.5% transaction processing fee (retained by the payment processor, not Eco Bike USA) will be deducted from your refund.

After Shipment: Orders cannot be canceled once shipped, but you may refuse the package. A 4.5% transaction processing fee and return shipping costs apply: $150 for adult bikes ($200 for G100 Pro/G300 Pro models) and $40 for kids' bikes. The transaction fee can be waived if you opt for a product exchange instead.

Return Policy

14-Day Return Window

Returns must be initiated within 14 days of delivery. Returns are not accepted after 14 days except for quality issues.

Holiday Exception: Purchases made between November 21st and December 24th can be returned until January 6th of the following year.

Non-Quality Returns

New & Unused Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 4.5% transaction processing fee applies
• No restocking fee

Used Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 20% restocking fee
• 4.5% transaction processing fee
• Bike must be in good condition with odometer reading under 20 miles

Quality Issue Returns

Within 14 Days:

• Full refund with no return shipping or processing fees (for critically damaged items affecting functional use)
• Option to exchange for another e-bike at no additional cost
• Our team will investigate all quality claims; intentional or man-made damage will incur return shipping fees

Critically damaged items are defined as products with main structure deformation affecting normal function.

After 14 Days:

• Return shipping fees may apply depending on circumstances
• Contact support@ecobikesusa.com for evaluation

What's NOT Considered a Quality Issue:

• Minor damage to outer packaging
• Damage to parts or wearing parts after excessive use
• Normal wear and tear from regular use

Accessories & Components

New & Unused (Within 14 Days):

• Full refund available
• Return shipping charges:
  
  $50 for wheels, motors, batteries, trailers
  $15 for all other accessories

Return Requirements

All returns must include:

• Original packaging and shipping box
• All included items (battery, charger, keys, tool set, manual, etc.)
• Products must be free of wear, dirt, and scratches
• Same condition as received

Important: Items returned without prior approval will not be accepted.

How to Start a Return

Contact us at support@ecobikesusa.com with:

• Photos and/or videos as evidence
• Order number and reason for return

If approved, we'll provide a return shipping label. If you arrange your own return shipping (with our approval), you're responsible for safe shipment and successful delivery. Eco Bike USA is not liable for lost return packages or customer-arranged shipping costs.

Refund Processing

Refunds are processed within 10-15 business days after we receive and inspect the returned item. Once confirmed, applicable fees will be deducted and the remaining amount refunded to your original payment method.

If your refund hasn't appeared after 7 days, contact your credit card company or bank, as processing times vary by financial institution.

Important Notes

• This policy applies only to HappyRun bikes purchased through Eco Bike USA
• All fees are subject to the terms outlined above
• Choose carefully and contact our team at support@ecobikesusa.com if you need assistance selecting the right product

Frequently Asked Questions

What's the height and weight capacity of this electric dirt bike?

The HappyRun G300 Pro is designed for riders between 5'1" and 6'5" with a maximum payload capacity of 350 lbs. The seat height is 31 inches, making it accessible for most adults while providing excellent ground clearance for off-road riding.

How much assembly is required?

The bike arrives 80% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a straightforward process that takes approximately 30-45 minutes. A guidance video QR code is displayed on the screen for step-by-step instructions, and all necessary tools are included.

Can the battery be removed for charging?

Yes, the 72V/30Ah battery is completely removable. This allows you to charge it indoors, swap batteries for extended rides, or secure it separately when storing the bike. The battery includes keys for security.

How long does it take to fully charge the battery?

A full charge takes approximately 5-6 hours using the included 84V 5A fast charger. If you need a quick top-up, you can reach 40-80% charge in just 2.5 hours, getting you back on the trail faster.

Is the G300 Pro street legal?

The G300 Pro can be ridden on streets in Classes 1-4 (up to 28 MPH), which comply with most state e-bike regulations. However, Class 5 Off-Road Mode (50 MPH) is intended for private property and designated off-road areas only. Always check your local laws and regulations before riding.

What's the real-world range on a single charge?

Range varies significantly based on riding conditions. Expect 65-70 miles on flat terrain at moderate speeds (Class 3), 55-60 miles on mixed terrain, and 40-50 miles during aggressive off-road riding at high speeds (Class 5). Rider weight, terrain, temperature, and riding style all impact range.

Is this bike suitable for beginners?

Yes! The G300 Pro features five adjustable speed levels, making it perfect for beginners. Start with Class 1 (13 MPH) to build confidence and skills, then progressively unlock more power as you improve. The electric motor is quieter and easier to control than gas-powered bikes, and there's no clutch to master.

How does the G300 Pro compare to a Sur-Ron?

The G300 Pro offers comparable performance to the Sur-Ron X at a significantly lower price point. With a 6500W peak motor (vs. Sur-Ron's 6000W), 72V/30Ah battery, professional suspension, and hydraulic brakes, the G300 Pro delivers championship-level performance while being more affordable—making it the ultimate Sur-Ron alternative.

What terrain can the G300 Pro handle?

The G300 Pro is a true all-terrain machine. The high-traction knobby tires, full suspension system, powerful motor, and high ground clearance allow it to conquer mountain trails, desert dunes, forest paths, rocky terrain, mud, sand, gravel, and steep inclines. It's equally capable on pavement for commuting.

What maintenance does an electric dirt bike require?

Electric dirt bikes require significantly less maintenance than gas-powered bikes. No oil changes, spark plugs, air filters, or carburetor adjustments needed. Regular maintenance includes checking tire pressure, inspecting brakes, cleaning the chain, tightening bolts, and keeping the battery charged. The brushless motor is virtually maintenance-free.

Can I ride the G300 Pro in wet conditions?

Yes, the G300 Pro has an IPX5 waterproof rating, meaning it can handle rain, mud, and puddles without issue. However, avoid deep water submersion and pressure washing directly on electrical components. The hydraulic brakes perform reliably in wet conditions.

What's included with the purchase?

Your G300 Pro includes the bike (80% assembled), removable 72V/30Ah battery, 84V 5A fast charger, battery keys, pedals, user manual, assembly tools, LED headlight, and integrated taillight. Note that the battery, charger, keys, and pedals ship separately via FedEx for safety compliance.

How fast can the G300 Pro actually go?

The G300 Pro reaches up to 50 MPH in Class 5 Off-Road Mode on flat terrain with a lighter rider. Actual top speed varies based on rider weight, terrain, battery level, and wind conditions. Heavier riders or uphill riding will reduce top speed but still deliver impressive performance.

What colors are available?

The HappyRun G300 Pro is available in four colors: Blue, Orange, Black, and Camo. Choose the style that matches your personality and riding environment.

Is the G300 Pro good for trail riding?

Absolutely. The G300 Pro is purpose-built for serious trail riding with championship-tuned suspension, aggressive knobby tires, massive torque, and a durable carbon steel frame. It handles technical sections, jumps, drops, and rough terrain with confidence and control.

HappyRun Electric Bike Warranty Policy

At Eco Bike USA, all HappyRun electric bikes come with comprehensive manufacturer warranty coverage. This warranty protects your investment against defects in materials and workmanship when the bike is used normally according to the manufacturer's guidelines.

Warranty Coverage

The warranty period begins on the date of delivery of your original purchase. Coverage varies by component as outlined below:

Frame & Structure

• Frame: 24 months - Covers natural deformation, open welding, desoldering, and fracture due to manufacturing defects. Does not cover self-modification or collision damage.
• Front Forks & Handlebar: 12 months

Essential Components

6-Month Coverage:

• Crank Chain Plate
• Wheel Hub & Spokes
• Derailleur & Freewheel
• Chain & Bottom Bracket
• Shock Absorber
• Kickstand, Rims, Shifter

3-Month Coverage:

• Pedals, Tires, Saddles
• Fenders, Brakes
• Brake Discs, Brake Rods, Brake Levers

Note: Punctures from sharp objects, collision damage, human-caused damage, and self-modifications are not covered.

Electrical Components

12-Month Coverage:

• Motors, Halls, Bearings
• Controller, Charger, Main Harness
• Battery: Maintains up to 75% of original capacity for up to 300 charging cycles

Covers short circuits, burnouts, and performance failures from manufacturing defects. Does not cover water damage, disconnections, or human error.

6-Month Coverage:

• Display, Speed Control Knob
• Booster, Throttle

3-Month Coverage:

• Headlights, Turn Signal Lights
• Taillights, Keys, Switches

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, misuse, or accidents
• Stunt riding, ramp jumping, or activities inconsistent with intended use
• Improper battery charging or use of non-HappyRun chargers
• Third-party parts, accessories, or modifications
• Modified or tampered components
• Lost or damaged keys/NFC cards
• Repairs by unauthorized persons
• Stolen bikes

Important: All warranties are void if electrical parts have been repaired or modified by unauthorized personnel.

Filing a Warranty Claim

To file a warranty claim, please contact us at support@ecobikesusa.com with:

1. Proof of purchase
2. Photos or videos of the damaged product
3. Description of the issue

We encourage you to reach out before filing a claim, as many issues have simple fixes that don't require replacement parts.

Note:

• HappyRun will not replace parts without photo or video evidence
• Free replacement parts are provided; installation fees are not covered unless authorized
• Shipping damage claims must be filed within 14 days of delivery
• Scratched accessories during shipping are not eligible for replacement

Warranty Region

This warranty applies only to bikes purchased within the continental United States (lower 48 states). We do not ship warranty parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Questions?

Contact Eco Bike USA at support@ecobikesusa.com for warranty assistance and troubleshooting support.

HappyRun Electric Bike Return & Refund Policy

At Eco Bike USA, we want you to be completely satisfied with your HappyRun electric bike purchase. Please review our return policy carefully before making your purchase.

Order Cancellation

To cancel an order, email us at support@ecobikesusa.com before shipment. Cancellation requests are subject to approval and not guaranteed. If successfully canceled, you'll receive email confirmation within 24 hours. A 4.5% transaction processing fee (retained by the payment processor, not Eco Bike USA) will be deducted from your refund.

After Shipment: Orders cannot be canceled once shipped, but you may refuse the package. A 4.5% transaction processing fee and return shipping costs apply: $150 for adult bikes ($200 for G100 Pro/G300 Pro models) and $40 for kids' bikes. The transaction fee can be waived if you opt for a product exchange instead.

Return Policy

14-Day Return Window

Returns must be initiated within 14 days of delivery. Returns are not accepted after 14 days except for quality issues.

Holiday Exception: Purchases made between November 21st and December 24th can be returned until January 6th of the following year.

Non-Quality Returns

New & Unused Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 4.5% transaction processing fee applies
• No restocking fee

Used Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 20% restocking fee
• 4.5% transaction processing fee
• Bike must be in good condition with odometer reading under 20 miles

Quality Issue Returns

Within 14 Days:

• Full refund with no return shipping or processing fees (for critically damaged items affecting functional use)
• Option to exchange for another e-bike at no additional cost
• Our team will investigate all quality claims; intentional or man-made damage will incur return shipping fees

Critically damaged items are defined as products with main structure deformation affecting normal function.

After 14 Days:

• Return shipping fees may apply depending on circumstances
• Contact support@ecobikesusa.com for evaluation

What's NOT Considered a Quality Issue:

• Minor damage to outer packaging
• Damage to parts or wearing parts after excessive use
• Normal wear and tear from regular use

Accessories & Components

New & Unused (Within 14 Days):

• Full refund available
• Return shipping charges:
  
  $50 for wheels, motors, batteries, trailers
  $15 for all other accessories

Return Requirements

All returns must include:

• Original packaging and shipping box
• All included items (battery, charger, keys, tool set, manual, etc.)
• Products must be free of wear, dirt, and scratches
• Same condition as received

Important: Items returned without prior approval will not be accepted.

How to Start a Return

Contact us at support@ecobikesusa.com with:

• Photos and/or videos as evidence
• Order number and reason for return

If approved, we'll provide a return shipping label. If you arrange your own return shipping (with our approval), you're responsible for safe shipment and successful delivery. Eco Bike USA is not liable for lost return packages or customer-arranged shipping costs.

Refund Processing

Refunds are processed within 10-15 business days after we receive and inspect the returned item. Once confirmed, applicable fees will be deducted and the remaining amount refunded to your original payment method.

If your refund hasn't appeared after 7 days, contact your credit card company or bank, as processing times vary by financial institution.

Important Notes

• This policy applies only to HappyRun bikes purchased through Eco Bike USA
• All fees are subject to the terms outlined above
• Choose carefully and contact our team at support@ecobikesusa.com if you need assistance selecting the right product

Frequently Asked Questions

What's the height and weight capacity of this electric dirt bike?

The HappyRun G300 Pro is designed for riders between 5'1" and 6'5" with a maximum payload capacity of 350 lbs. The seat height is 31 inches, making it accessible for most adults while providing excellent ground clearance for off-road riding.

How much assembly is required?

The bike arrives 80% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a straightforward process that takes approximately 30-45 minutes. A guidance video QR code is displayed on the screen for step-by-step instructions, and all necessary tools are included.

Can the battery be removed for charging?

Yes, the 72V/30Ah battery is completely removable. This allows you to charge it indoors, swap batteries for extended rides, or secure it separately when storing the bike. The battery includes keys for security.

How long does it take to fully charge the battery?

A full charge takes approximately 5-6 hours using the included 84V 5A fast charger. If you need a quick top-up, you can reach 40-80% charge in just 2.5 hours, getting you back on the trail faster.

Is the G300 Pro street legal?

The G300 Pro can be ridden on streets in Classes 1-4 (up to 28 MPH), which comply with most state e-bike regulations. However, Class 5 Off-Road Mode (50 MPH) is intended for private property and designated off-road areas only. Always check your local laws and regulations before riding.

What's the real-world range on a single charge?

Range varies significantly based on riding conditions. Expect 65-70 miles on flat terrain at moderate speeds (Class 3), 55-60 miles on mixed terrain, and 40-50 miles during aggressive off-road riding at high speeds (Class 5). Rider weight, terrain, temperature, and riding style all impact range.

Is this bike suitable for beginners?

Yes! The G300 Pro features five adjustable speed levels, making it perfect for beginners. Start with Class 1 (13 MPH) to build confidence and skills, then progressively unlock more power as you improve. The electric motor is quieter and easier to control than gas-powered bikes, and there's no clutch to master.

How does the G300 Pro compare to a Sur-Ron?

The G300 Pro offers comparable performance to the Sur-Ron X at a significantly lower price point. With a 6500W peak motor (vs. Sur-Ron's 6000W), 72V/30Ah battery, professional suspension, and hydraulic brakes, the G300 Pro delivers championship-level performance while being more affordable—making it the ultimate Sur-Ron alternative.

What terrain can the G300 Pro handle?

The G300 Pro is a true all-terrain machine. The high-traction knobby tires, full suspension system, powerful motor, and high ground clearance allow it to conquer mountain trails, desert dunes, forest paths, rocky terrain, mud, sand, gravel, and steep inclines. It's equally capable on pavement for commuting.

What maintenance does an electric dirt bike require?

Electric dirt bikes require significantly less maintenance than gas-powered bikes. No oil changes, spark plugs, air filters, or carburetor adjustments needed. Regular maintenance includes checking tire pressure, inspecting brakes, cleaning the chain, tightening bolts, and keeping the battery charged. The brushless motor is virtually maintenance-free.

Can I ride the G300 Pro in wet conditions?

Yes, the G300 Pro has an IPX5 waterproof rating, meaning it can handle rain, mud, and puddles without issue. However, avoid deep water submersion and pressure washing directly on electrical components. The hydraulic brakes perform reliably in wet conditions.

What's included with the purchase?

Your G300 Pro includes the bike (80% assembled), removable 72V/30Ah battery, 84V 5A fast charger, battery keys, pedals, user manual, assembly tools, LED headlight, and integrated taillight. Note that the battery, charger, keys, and pedals ship separately via FedEx for safety compliance.

How fast can the G300 Pro actually go?

The G300 Pro reaches up to 50 MPH in Class 5 Off-Road Mode on flat terrain with a lighter rider. Actual top speed varies based on rider weight, terrain, battery level, and wind conditions. Heavier riders or uphill riding will reduce top speed but still deliver impressive performance.

What colors are available?

The HappyRun G300 Pro is available in four colors: Blue, Orange, Black, and Camo. Choose the style that matches your personality and riding environment.

Is the G300 Pro good for trail riding?

Absolutely. The G300 Pro is purpose-built for serious trail riding with championship-tuned suspension, aggressive knobby tires, massive torque, and a durable carbon steel frame. It handles technical sections, jumps, drops, and rough terrain with confidence and control.

HappyRun Electric Bike Warranty Policy

At Eco Bike USA, all HappyRun electric bikes come with comprehensive manufacturer warranty coverage. This warranty protects your investment against defects in materials and workmanship when the bike is used normally according to the manufacturer's guidelines.

Warranty Coverage

The warranty period begins on the date of delivery of your original purchase. Coverage varies by component as outlined below:

Frame & Structure

• Frame: 24 months - Covers natural deformation, open welding, desoldering, and fracture due to manufacturing defects. Does not cover self-modification or collision damage.
• Front Forks & Handlebar: 12 months

Essential Components

6-Month Coverage:

• Crank Chain Plate
• Wheel Hub & Spokes
• Derailleur & Freewheel
• Chain & Bottom Bracket
• Shock Absorber
• Kickstand, Rims, Shifter

3-Month Coverage:

• Pedals, Tires, Saddles
• Fenders, Brakes
• Brake Discs, Brake Rods, Brake Levers

Note: Punctures from sharp objects, collision damage, human-caused damage, and self-modifications are not covered.

Electrical Components

12-Month Coverage:

• Motors, Halls, Bearings
• Controller, Charger, Main Harness
• Battery: Maintains up to 75% of original capacity for up to 300 charging cycles

Covers short circuits, burnouts, and performance failures from manufacturing defects. Does not cover water damage, disconnections, or human error.

6-Month Coverage:

• Display, Speed Control Knob
• Booster, Throttle

3-Month Coverage:

• Headlights, Turn Signal Lights
• Taillights, Keys, Switches

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, misuse, or accidents
• Stunt riding, ramp jumping, or activities inconsistent with intended use
• Improper battery charging or use of non-HappyRun chargers
• Third-party parts, accessories, or modifications
• Modified or tampered components
• Lost or damaged keys/NFC cards
• Repairs by unauthorized persons
• Stolen bikes

Important: All warranties are void if electrical parts have been repaired or modified by unauthorized personnel.

Filing a Warranty Claim

To file a warranty claim, please contact us at support@ecobikesusa.com with:

1. Proof of purchase
2. Photos or videos of the damaged product
3. Description of the issue

We encourage you to reach out before filing a claim, as many issues have simple fixes that don't require replacement parts.

Note:

• HappyRun will not replace parts without photo or video evidence
• Free replacement parts are provided; installation fees are not covered unless authorized
• Shipping damage claims must be filed within 14 days of delivery
• Scratched accessories during shipping are not eligible for replacement

Warranty Region

This warranty applies only to bikes purchased within the continental United States (lower 48 states). We do not ship warranty parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Questions?

Contact Eco Bike USA at support@ecobikesusa.com for warranty assistance and troubleshooting support.

HappyRun Electric Bike Return & Refund Policy

At Eco Bike USA, we want you to be completely satisfied with your HappyRun electric bike purchase. Please review our return policy carefully before making your purchase.

Order Cancellation

To cancel an order, email us at support@ecobikesusa.com before shipment. Cancellation requests are subject to approval and not guaranteed. If successfully canceled, you'll receive email confirmation within 24 hours. A 4.5% transaction processing fee (retained by the payment processor, not Eco Bike USA) will be deducted from your refund.

After Shipment: Orders cannot be canceled once shipped, but you may refuse the package. A 4.5% transaction processing fee and return shipping costs apply: $150 for adult bikes ($200 for G100 Pro/G300 Pro models) and $40 for kids' bikes. The transaction fee can be waived if you opt for a product exchange instead.

Return Policy

14-Day Return Window

Returns must be initiated within 14 days of delivery. Returns are not accepted after 14 days except for quality issues.

Holiday Exception: Purchases made between November 21st and December 24th can be returned until January 6th of the following year.

Non-Quality Returns

New & Unused Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 4.5% transaction processing fee applies
• No restocking fee

Used Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 20% restocking fee
• 4.5% transaction processing fee
• Bike must be in good condition with odometer reading under 20 miles

Quality Issue Returns

Within 14 Days:

• Full refund with no return shipping or processing fees (for critically damaged items affecting functional use)
• Option to exchange for another e-bike at no additional cost
• Our team will investigate all quality claims; intentional or man-made damage will incur return shipping fees

Critically damaged items are defined as products with main structure deformation affecting normal function.

After 14 Days:

• Return shipping fees may apply depending on circumstances
• Contact support@ecobikesusa.com for evaluation

What's NOT Considered a Quality Issue:

• Minor damage to outer packaging
• Damage to parts or wearing parts after excessive use
• Normal wear and tear from regular use

Accessories & Components

New & Unused (Within 14 Days):

• Full refund available
• Return shipping charges:
  
  $50 for wheels, motors, batteries, trailers
  $15 for all other accessories

Return Requirements

All returns must include:

• Original packaging and shipping box
• All included items (battery, charger, keys, tool set, manual, etc.)
• Products must be free of wear, dirt, and scratches
• Same condition as received

Important: Items returned without prior approval will not be accepted.

How to Start a Return

Contact us at support@ecobikesusa.com with:

• Photos and/or videos as evidence
• Order number and reason for return

If approved, we'll provide a return shipping label. If you arrange your own return shipping (with our approval), you're responsible for safe shipment and successful delivery. Eco Bike USA is not liable for lost return packages or customer-arranged shipping costs.

Refund Processing

Refunds are processed within 10-15 business days after we receive and inspect the returned item. Once confirmed, applicable fees will be deducted and the remaining amount refunded to your original payment method.

If your refund hasn't appeared after 7 days, contact your credit card company or bank, as processing times vary by financial institution.

Important Notes

• This policy applies only to HappyRun bikes purchased through Eco Bike USA
• All fees are subject to the terms outlined above
• Choose carefully and contact our team at support@ecobikesusa.com if you need assistance selecting the right product

Frequently Asked Questions

What's the height and weight capacity of this electric dirt bike?

The HappyRun G300 Pro is designed for riders between 5'1" and 6'5" with a maximum payload capacity of 350 lbs. The seat height is 31 inches, making it accessible for most adults while providing excellent ground clearance for off-road riding.

How much assembly is required?

The bike arrives 80% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a straightforward process that takes approximately 30-45 minutes. A guidance video QR code is displayed on the screen for step-by-step instructions, and all necessary tools are included.

Can the battery be removed for charging?

Yes, the 72V/30Ah battery is completely removable. This allows you to charge it indoors, swap batteries for extended rides, or secure it separately when storing the bike. The battery includes keys for security.

How long does it take to fully charge the battery?

A full charge takes approximately 5-6 hours using the included 84V 5A fast charger. If you need a quick top-up, you can reach 40-80% charge in just 2.5 hours, getting you back on the trail faster.

Is the G300 Pro street legal?

The G300 Pro can be ridden on streets in Classes 1-4 (up to 28 MPH), which comply with most state e-bike regulations. However, Class 5 Off-Road Mode (50 MPH) is intended for private property and designated off-road areas only. Always check your local laws and regulations before riding.

What's the real-world range on a single charge?

Range varies significantly based on riding conditions. Expect 65-70 miles on flat terrain at moderate speeds (Class 3), 55-60 miles on mixed terrain, and 40-50 miles during aggressive off-road riding at high speeds (Class 5). Rider weight, terrain, temperature, and riding style all impact range.

Is this bike suitable for beginners?

Yes! The G300 Pro features five adjustable speed levels, making it perfect for beginners. Start with Class 1 (13 MPH) to build confidence and skills, then progressively unlock more power as you improve. The electric motor is quieter and easier to control than gas-powered bikes, and there's no clutch to master.

How does the G300 Pro compare to a Sur-Ron?

The G300 Pro offers comparable performance to the Sur-Ron X at a significantly lower price point. With a 6500W peak motor (vs. Sur-Ron's 6000W), 72V/30Ah battery, professional suspension, and hydraulic brakes, the G300 Pro delivers championship-level performance while being more affordable—making it the ultimate Sur-Ron alternative.

What terrain can the G300 Pro handle?

The G300 Pro is a true all-terrain machine. The high-traction knobby tires, full suspension system, powerful motor, and high ground clearance allow it to conquer mountain trails, desert dunes, forest paths, rocky terrain, mud, sand, gravel, and steep inclines. It's equally capable on pavement for commuting.

What maintenance does an electric dirt bike require?

Electric dirt bikes require significantly less maintenance than gas-powered bikes. No oil changes, spark plugs, air filters, or carburetor adjustments needed. Regular maintenance includes checking tire pressure, inspecting brakes, cleaning the chain, tightening bolts, and keeping the battery charged. The brushless motor is virtually maintenance-free.

Can I ride the G300 Pro in wet conditions?

Yes, the G300 Pro has an IPX5 waterproof rating, meaning it can handle rain, mud, and puddles without issue. However, avoid deep water submersion and pressure washing directly on electrical components. The hydraulic brakes perform reliably in wet conditions.

What's included with the purchase?

Your G300 Pro includes the bike (80% assembled), removable 72V/30Ah battery, 84V 5A fast charger, battery keys, pedals, user manual, assembly tools, LED headlight, and integrated taillight. Note that the battery, charger, keys, and pedals ship separately via FedEx for safety compliance.

How fast can the G300 Pro actually go?

The G300 Pro reaches up to 50 MPH in Class 5 Off-Road Mode on flat terrain with a lighter rider. Actual top speed varies based on rider weight, terrain, battery level, and wind conditions. Heavier riders or uphill riding will reduce top speed but still deliver impressive performance.

What colors are available?

The HappyRun G300 Pro is available in four colors: Blue, Orange, Black, and Camo. Choose the style that matches your personality and riding environment.

Is the G300 Pro good for trail riding?

Absolutely. The G300 Pro is purpose-built for serious trail riding with championship-tuned suspension, aggressive knobby tires, massive torque, and a durable carbon steel frame. It handles technical sections, jumps, drops, and rough terrain with confidence and control.

HappyRun Electric Bike Warranty Policy

At Eco Bike USA, all HappyRun electric bikes come with comprehensive manufacturer warranty coverage. This warranty protects your investment against defects in materials and workmanship when the bike is used normally according to the manufacturer's guidelines.

Warranty Coverage

The warranty period begins on the date of delivery of your original purchase. Coverage varies by component as outlined below:

Frame & Structure

• Frame: 24 months - Covers natural deformation, open welding, desoldering, and fracture due to manufacturing defects. Does not cover self-modification or collision damage.
• Front Forks & Handlebar: 12 months

Essential Components

6-Month Coverage:

• Crank Chain Plate
• Wheel Hub & Spokes
• Derailleur & Freewheel
• Chain & Bottom Bracket
• Shock Absorber
• Kickstand, Rims, Shifter

3-Month Coverage:

• Pedals, Tires, Saddles
• Fenders, Brakes
• Brake Discs, Brake Rods, Brake Levers

Note: Punctures from sharp objects, collision damage, human-caused damage, and self-modifications are not covered.

Electrical Components

12-Month Coverage:

• Motors, Halls, Bearings
• Controller, Charger, Main Harness
• Battery: Maintains up to 75% of original capacity for up to 300 charging cycles

Covers short circuits, burnouts, and performance failures from manufacturing defects. Does not cover water damage, disconnections, or human error.

6-Month Coverage:

• Display, Speed Control Knob
• Booster, Throttle

3-Month Coverage:

• Headlights, Turn Signal Lights
• Taillights, Keys, Switches

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, misuse, or accidents
• Stunt riding, ramp jumping, or activities inconsistent with intended use
• Improper battery charging or use of non-HappyRun chargers
• Third-party parts, accessories, or modifications
• Modified or tampered components
• Lost or damaged keys/NFC cards
• Repairs by unauthorized persons
• Stolen bikes

Important: All warranties are void if electrical parts have been repaired or modified by unauthorized personnel.

Filing a Warranty Claim

To file a warranty claim, please contact us at support@ecobikesusa.com with:

1. Proof of purchase
2. Photos or videos of the damaged product
3. Description of the issue

We encourage you to reach out before filing a claim, as many issues have simple fixes that don't require replacement parts.

Note:

• HappyRun will not replace parts without photo or video evidence
• Free replacement parts are provided; installation fees are not covered unless authorized
• Shipping damage claims must be filed within 14 days of delivery
• Scratched accessories during shipping are not eligible for replacement

Warranty Region

This warranty applies only to bikes purchased within the continental United States (lower 48 states). We do not ship warranty parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Questions?

Contact Eco Bike USA at support@ecobikesusa.com for warranty assistance and troubleshooting support.

HappyRun Electric Bike Return & Refund Policy

At Eco Bike USA, we want you to be completely satisfied with your HappyRun electric bike purchase. Please review our return policy carefully before making your purchase.

Order Cancellation

To cancel an order, email us at support@ecobikesusa.com before shipment. Cancellation requests are subject to approval and not guaranteed. If successfully canceled, you'll receive email confirmation within 24 hours. A 4.5% transaction processing fee (retained by the payment processor, not Eco Bike USA) will be deducted from your refund.

After Shipment: Orders cannot be canceled once shipped, but you may refuse the package. A 4.5% transaction processing fee and return shipping costs apply: $150 for adult bikes ($200 for G100 Pro/G300 Pro models) and $40 for kids' bikes. The transaction fee can be waived if you opt for a product exchange instead.

Return Policy

14-Day Return Window

Returns must be initiated within 14 days of delivery. Returns are not accepted after 14 days except for quality issues.

Holiday Exception: Purchases made between November 21st and December 24th can be returned until January 6th of the following year.

Non-Quality Returns

New & Unused Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 4.5% transaction processing fee applies
• No restocking fee

Used Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 20% restocking fee
• 4.5% transaction processing fee
• Bike must be in good condition with odometer reading under 20 miles

Quality Issue Returns

Within 14 Days:

• Full refund with no return shipping or processing fees (for critically damaged items affecting functional use)
• Option to exchange for another e-bike at no additional cost
• Our team will investigate all quality claims; intentional or man-made damage will incur return shipping fees

Critically damaged items are defined as products with main structure deformation affecting normal function.

After 14 Days:

• Return shipping fees may apply depending on circumstances
• Contact support@ecobikesusa.com for evaluation

What's NOT Considered a Quality Issue:

• Minor damage to outer packaging
• Damage to parts or wearing parts after excessive use
• Normal wear and tear from regular use

Accessories & Components

New & Unused (Within 14 Days):

• Full refund available
• Return shipping charges:
  
  $50 for wheels, motors, batteries, trailers
  $15 for all other accessories

Return Requirements

All returns must include:

• Original packaging and shipping box
• All included items (battery, charger, keys, tool set, manual, etc.)
• Products must be free of wear, dirt, and scratches
• Same condition as received

Important: Items returned without prior approval will not be accepted.

How to Start a Return

Contact us at support@ecobikesusa.com with:

• Photos and/or videos as evidence
• Order number and reason for return

If approved, we'll provide a return shipping label. If you arrange your own return shipping (with our approval), you're responsible for safe shipment and successful delivery. Eco Bike USA is not liable for lost return packages or customer-arranged shipping costs.

Refund Processing

Refunds are processed within 10-15 business days after we receive and inspect the returned item. Once confirmed, applicable fees will be deducted and the remaining amount refunded to your original payment method.

If your refund hasn't appeared after 7 days, contact your credit card company or bank, as processing times vary by financial institution.

Important Notes

• This policy applies only to HappyRun bikes purchased through Eco Bike USA
• All fees are subject to the terms outlined above
• Choose carefully and contact our team at support@ecobikesusa.com if you need assistance selecting the right product

Frequently Asked Questions

What's the height and weight capacity of this electric dirt bike?

The HappyRun G300 Pro is designed for riders between 5'1" and 6'5" with a maximum payload capacity of 350 lbs. The seat height is 31 inches, making it accessible for most adults while providing excellent ground clearance for off-road riding.

How much assembly is required?

The bike arrives 80% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals—a straightforward process that takes approximately 30-45 minutes. A guidance video QR code is displayed on the screen for step-by-step instructions, and all necessary tools are included.

Can the battery be removed for charging?

Yes, the 72V/30Ah battery is completely removable. This allows you to charge it indoors, swap batteries for extended rides, or secure it separately when storing the bike. The battery includes keys for security.

How long does it take to fully charge the battery?

A full charge takes approximately 5-6 hours using the included 84V 5A fast charger. If you need a quick top-up, you can reach 40-80% charge in just 2.5 hours, getting you back on the trail faster.

Is the G300 Pro street legal?

The G300 Pro can be ridden on streets in Classes 1-4 (up to 28 MPH), which comply with most state e-bike regulations. However, Class 5 Off-Road Mode (50 MPH) is intended for private property and designated off-road areas only. Always check your local laws and regulations before riding.

What's the real-world range on a single charge?

Range varies significantly based on riding conditions. Expect 65-70 miles on flat terrain at moderate speeds (Class 3), 55-60 miles on mixed terrain, and 40-50 miles during aggressive off-road riding at high speeds (Class 5). Rider weight, terrain, temperature, and riding style all impact range.

Is this bike suitable for beginners?

Yes! The G300 Pro features five adjustable speed levels, making it perfect for beginners. Start with Class 1 (13 MPH) to build confidence and skills, then progressively unlock more power as you improve. The electric motor is quieter and easier to control than gas-powered bikes, and there's no clutch to master.

How does the G300 Pro compare to a Sur-Ron?

The G300 Pro offers comparable performance to the Sur-Ron X at a significantly lower price point. With a 6500W peak motor (vs. Sur-Ron's 6000W), 72V/30Ah battery, professional suspension, and hydraulic brakes, the G300 Pro delivers championship-level performance while being more affordable—making it the ultimate Sur-Ron alternative.

What terrain can the G300 Pro handle?

The G300 Pro is a true all-terrain machine. The high-traction knobby tires, full suspension system, powerful motor, and high ground clearance allow it to conquer mountain trails, desert dunes, forest paths, rocky terrain, mud, sand, gravel, and steep inclines. It's equally capable on pavement for commuting.

What maintenance does an electric dirt bike require?

Electric dirt bikes require significantly less maintenance than gas-powered bikes. No oil changes, spark plugs, air filters, or carburetor adjustments needed. Regular maintenance includes checking tire pressure, inspecting brakes, cleaning the chain, tightening bolts, and keeping the battery charged. The brushless motor is virtually maintenance-free.

Can I ride the G300 Pro in wet conditions?

Yes, the G300 Pro has an IPX5 waterproof rating, meaning it can handle rain, mud, and puddles without issue. However, avoid deep water submersion and pressure washing directly on electrical components. The hydraulic brakes perform reliably in wet conditions.

What's included with the purchase?

Your G300 Pro includes the bike (80% assembled), removable 72V/30Ah battery, 84V 5A fast charger, battery keys, pedals, user manual, assembly tools, LED headlight, and integrated taillight. Note that the battery, charger, keys, and pedals ship separately via FedEx for safety compliance.

How fast can the G300 Pro actually go?

The G300 Pro reaches up to 50 MPH in Class 5 Off-Road Mode on flat terrain with a lighter rider. Actual top speed varies based on rider weight, terrain, battery level, and wind conditions. Heavier riders or uphill riding will reduce top speed but still deliver impressive performance.

What colors are available?

The HappyRun G300 Pro is available in four colors: Blue, Orange, Black, and Camo. Choose the style that matches your personality and riding environment.

Is the G300 Pro good for trail riding?

Absolutely. The G300 Pro is purpose-built for serious trail riding with championship-tuned suspension, aggressive knobby tires, massive torque, and a durable carbon steel frame. It handles technical sections, jumps, drops, and rough terrain with confidence and control.

HappyRun Electric Bike Warranty Policy

At Eco Bike USA, all HappyRun electric bikes come with comprehensive manufacturer warranty coverage. This warranty protects your investment against defects in materials and workmanship when the bike is used normally according to the manufacturer's guidelines.

Warranty Coverage

The warranty period begins on the date of delivery of your original purchase. Coverage varies by component as outlined below:

Frame & Structure

• Frame: 24 months - Covers natural deformation, open welding, desoldering, and fracture due to manufacturing defects. Does not cover self-modification or collision damage.
• Front Forks & Handlebar: 12 months

Essential Components

6-Month Coverage:

• Crank Chain Plate
• Wheel Hub & Spokes
• Derailleur & Freewheel
• Chain & Bottom Bracket
• Shock Absorber
• Kickstand, Rims, Shifter

3-Month Coverage:

• Pedals, Tires, Saddles
• Fenders, Brakes
• Brake Discs, Brake Rods, Brake Levers

Note: Punctures from sharp objects, collision damage, human-caused damage, and self-modifications are not covered.

Electrical Components

12-Month Coverage:

• Motors, Halls, Bearings
• Controller, Charger, Main Harness
• Battery: Maintains up to 75% of original capacity for up to 300 charging cycles

Covers short circuits, burnouts, and performance failures from manufacturing defects. Does not cover water damage, disconnections, or human error.

6-Month Coverage:

• Display, Speed Control Knob
• Booster, Throttle

3-Month Coverage:

• Headlights, Turn Signal Lights
• Taillights, Keys, Switches

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, misuse, or accidents
• Stunt riding, ramp jumping, or activities inconsistent with intended use
• Improper battery charging or use of non-HappyRun chargers
• Third-party parts, accessories, or modifications
• Modified or tampered components
• Lost or damaged keys/NFC cards
• Repairs by unauthorized persons
• Stolen bikes

Important: All warranties are void if electrical parts have been repaired or modified by unauthorized personnel.

Filing a Warranty Claim

To file a warranty claim, please contact us at support@ecobikesusa.com with:

1. Proof of purchase
2. Photos or videos of the damaged product
3. Description of the issue

We encourage you to reach out before filing a claim, as many issues have simple fixes that don't require replacement parts.

Note:

• HappyRun will not replace parts without photo or video evidence
• Free replacement parts are provided; installation fees are not covered unless authorized
• Shipping damage claims must be filed within 14 days of delivery
• Scratched accessories during shipping are not eligible for replacement

Warranty Region

This warranty applies only to bikes purchased within the continental United States (lower 48 states). We do not ship warranty parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Questions?

Contact Eco Bike USA at support@ecobikesusa.com for warranty assistance and troubleshooting support.

HappyRun Electric Bike Return & Refund Policy

At Eco Bike USA, we want you to be completely satisfied with your HappyRun electric bike purchase. Please review our return policy carefully before making your purchase.

Order Cancellation

To cancel an order, email us at support@ecobikesusa.com before shipment. Cancellation requests are subject to approval and not guaranteed. If successfully canceled, you'll receive email confirmation within 24 hours. A 4.5% transaction processing fee (retained by the payment processor, not Eco Bike USA) will be deducted from your refund.

After Shipment: Orders cannot be canceled once shipped, but you may refuse the package. A 4.5% transaction processing fee and return shipping costs apply: $150 for adult bikes ($200 for G100 Pro/G300 Pro models) and $40 for kids' bikes. The transaction fee can be waived if you opt for a product exchange instead.

Return Policy

14-Day Return Window

Returns must be initiated within 14 days of delivery. Returns are not accepted after 14 days except for quality issues.

Holiday Exception: Purchases made between November 21st and December 24th can be returned until January 6th of the following year.

Non-Quality Returns

New & Unused Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 4.5% transaction processing fee applies
• No restocking fee

Used Bikes (Within 14 Days):

• Return shipping fee: $150 per bike ($200 for G100 Pro/G300 Pro)
• 20% restocking fee
• 4.5% transaction processing fee
• Bike must be in good condition with odometer reading under 20 miles

Quality Issue Returns

Within 14 Days:

• Full refund with no return shipping or processing fees (for critically damaged items affecting functional use)
• Option to exchange for another e-bike at no additional cost
• Our team will investigate all quality claims; intentional or man-made damage will incur return shipping fees

Critically damaged items are defined as products with main structure deformation affecting normal function.

After 14 Days:

• Return shipping fees may apply depending on circumstances
• Contact support@ecobikesusa.com for evaluation

What's NOT Considered a Quality Issue:

• Minor damage to outer packaging
• Damage to parts or wearing parts after excessive use
• Normal wear and tear from regular use

Accessories & Components

New & Unused (Within 14 Days):

• Full refund available
• Return shipping charges:
  
  $50 for wheels, motors, batteries, trailers
  $15 for all other accessories

Return Requirements

All returns must include:

• Original packaging and shipping box
• All included items (battery, charger, keys, tool set, manual, etc.)
• Products must be free of wear, dirt, and scratches
• Same condition as received

Important: Items returned without prior approval will not be accepted.

How to Start a Return

Contact us at support@ecobikesusa.com with:

• Photos and/or videos as evidence
• Order number and reason for return

If approved, we'll provide a return shipping label. If you arrange your own return shipping (with our approval), you're responsible for safe shipment and successful delivery. Eco Bike USA is not liable for lost return packages or customer-arranged shipping costs.

Refund Processing

Refunds are processed within 10-15 business days after we receive and inspect the returned item. Once confirmed, applicable fees will be deducted and the remaining amount refunded to your original payment method.

If your refund hasn't appeared after 7 days, contact your credit card company or bank, as processing times vary by financial institution.

Important Notes

• This policy applies only to HappyRun bikes purchased through Eco Bike USA
• All fees are subject to the terms outlined above
• Choose carefully and contact our team at support@ecobikesusa.com if you need assistance selecting the right product