Eunorau G30-CARGO 48V/34Ah 500W Electric Bike

Frequently Asked Questions

How much weight can the G30-CARGO really carry?

The G30-CARGO has a maximum payload capacity of 440 lbs, which includes the rider, cargo, and any accessories. This is one of the highest capacities in its price range. For example, you could carry an adult rider (180 lbs) plus two children (50 lbs each) plus groceries (50 lbs) and still be well within the limit. The reinforced aluminum frame and quality components are specifically designed for heavy-duty cargo hauling.

What's the difference between the 14Ah and 20Ah battery options?

The 14Ah battery provides approximately 35-40 miles of range under normal conditions, while the 20Ah battery extends that to 45-50 miles. If you plan to add a secondary battery for dual-battery setup, either option works—you can mix battery sizes. The 20Ah battery costs more upfront but provides better value per mile if you regularly need longer range.

Can I really get 65 miles of range?

Yes, with a dual battery setup (primary + secondary battery) and optimal conditions. The 65-mile range is achievable on flat terrain, with moderate cargo load, using lower pedal assist levels (1-2), and with a lighter rider. Real-world range with heavy cargo, hills, and higher assist levels typically falls in the 50-60 mile range with dual batteries. Single battery range is 35-50 miles depending on battery size and conditions.

Is this bike suitable for transporting children?

Yes, the G30-CARGO is excellent for transporting children. The stable design, low center of gravity, and 440 lb capacity make it safe for carrying 1-2 kids. However, child safety seats are NOT included and must be purchased separately. Eunorau recommends their official Safety Seat for Child, which is specifically designed for their cargo bikes. Always ensure child seats are properly installed and children wear helmets.

How long does it take to charge the battery?

The included 2.0A smart charger takes approximately 4-6 hours to fully charge either the 14Ah or 20Ah battery from empty. You can charge the battery on or off the bike since it's removable. The smart charger automatically stops when the battery is full, preventing overcharge. If you have dual batteries, you'll need to charge them one at a time unless you purchase a second charger.

What kind of maintenance does this bike require?

The G30-CARGO requires minimal maintenance. Check tire pressure regularly (properly inflated tires improve range and handling), keep the chain clean and lubricated, and inspect brakes periodically. The hydraulic disc brakes are low-maintenance but may need occasional adjustment or pad replacement. The Shimano drivetrain is reliable and easy to service at any bike shop. Battery care is important—avoid extreme temperatures and charge regularly even during storage.

Can I ride this bike in the rain?

Yes, the G30-CARGO is water-resistant and can handle light to moderate rain. However, it's not waterproof—avoid riding through deep puddles or submerging any electrical components. After riding in wet conditions, wipe down the bike and allow it to dry. Store the bike in a dry location when possible to extend component life.

Is this bike street legal?

Yes, the G30-CARGO meets Class 2 e-bike specifications in most U.S. states (throttle + pedal assist, maximum 20 mph, motor under 750W). Class 2 e-bikes are generally allowed on bike lanes, paths, and roads where traditional bicycles are permitted. However, regulations vary by state and municipality, so check your local laws. Some areas restrict e-bikes on certain trails or require riders to be 16+ years old.

How much assembly is required?

The G30-CARGO arrives approximately 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals, which takes about 30-40 minutes with the included tools. The user manual provides step-by-step instructions. If you're not comfortable with basic bike assembly, most local bike shops can complete the setup for a small fee. Eunorau also provides assembly videos on their YouTube channel.

What's the warranty coverage?

The Eunorau G30-CARGO comes with a manufacturer's warranty (typically 1-2 years depending on components). The warranty covers manufacturing defects but not normal wear and tear, accidents, or improper use. Eco Bikes USA provides customer support, and warranty service is handled through the manufacturer. Keep your purchase receipt and register your bike with Eunorau for warranty coverage.

Can I add accessories like baskets or child seats?

Absolutely! The G30-CARGO is designed to accommodate various accessories. Popular additions include front cargo baskets, rear cargo baskets, child safety seats, cargo trailers (1-wheel or 2-wheel), panniers, and phone mounts. Make sure any accessories you add don't exceed the 440 lb total payload capacity. Eunorau offers official accessories designed specifically for this model, ensuring proper fit and compatibility.

How does this compare to other cargo bikes in this price range?

The G30-CARGO offers exceptional value. Most cargo e-bikes with similar features (500W motor, hydraulic brakes, suspension fork, 400+ lb capacity) cost $2,000-$3,000+. At $1,199, the G30-CARGO provides premium features at a mid-range price. The dual battery capability, 440 lb capacity, and quality components make it one of the best values in the cargo e-bike market.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How much weight can the G30-CARGO really carry?

The G30-CARGO has a maximum payload capacity of 440 lbs, which includes the rider, cargo, and any accessories. This is one of the highest capacities in its price range. For example, you could carry an adult rider (180 lbs) plus two children (50 lbs each) plus groceries (50 lbs) and still be well within the limit. The reinforced aluminum frame and quality components are specifically designed for heavy-duty cargo hauling.

What's the difference between the 14Ah and 20Ah battery options?

The 14Ah battery provides approximately 35-40 miles of range under normal conditions, while the 20Ah battery extends that to 45-50 miles. If you plan to add a secondary battery for dual-battery setup, either option works—you can mix battery sizes. The 20Ah battery costs more upfront but provides better value per mile if you regularly need longer range.

Can I really get 65 miles of range?

Yes, with a dual battery setup (primary + secondary battery) and optimal conditions. The 65-mile range is achievable on flat terrain, with moderate cargo load, using lower pedal assist levels (1-2), and with a lighter rider. Real-world range with heavy cargo, hills, and higher assist levels typically falls in the 50-60 mile range with dual batteries. Single battery range is 35-50 miles depending on battery size and conditions.

Is this bike suitable for transporting children?

Yes, the G30-CARGO is excellent for transporting children. The stable design, low center of gravity, and 440 lb capacity make it safe for carrying 1-2 kids. However, child safety seats are NOT included and must be purchased separately. Eunorau recommends their official Safety Seat for Child, which is specifically designed for their cargo bikes. Always ensure child seats are properly installed and children wear helmets.

How long does it take to charge the battery?

The included 2.0A smart charger takes approximately 4-6 hours to fully charge either the 14Ah or 20Ah battery from empty. You can charge the battery on or off the bike since it's removable. The smart charger automatically stops when the battery is full, preventing overcharge. If you have dual batteries, you'll need to charge them one at a time unless you purchase a second charger.

What kind of maintenance does this bike require?

The G30-CARGO requires minimal maintenance. Check tire pressure regularly (properly inflated tires improve range and handling), keep the chain clean and lubricated, and inspect brakes periodically. The hydraulic disc brakes are low-maintenance but may need occasional adjustment or pad replacement. The Shimano drivetrain is reliable and easy to service at any bike shop. Battery care is important—avoid extreme temperatures and charge regularly even during storage.

Can I ride this bike in the rain?

Yes, the G30-CARGO is water-resistant and can handle light to moderate rain. However, it's not waterproof—avoid riding through deep puddles or submerging any electrical components. After riding in wet conditions, wipe down the bike and allow it to dry. Store the bike in a dry location when possible to extend component life.

Is this bike street legal?

Yes, the G30-CARGO meets Class 2 e-bike specifications in most U.S. states (throttle + pedal assist, maximum 20 mph, motor under 750W). Class 2 e-bikes are generally allowed on bike lanes, paths, and roads where traditional bicycles are permitted. However, regulations vary by state and municipality, so check your local laws. Some areas restrict e-bikes on certain trails or require riders to be 16+ years old.

How much assembly is required?

The G30-CARGO arrives approximately 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals, which takes about 30-40 minutes with the included tools. The user manual provides step-by-step instructions. If you're not comfortable with basic bike assembly, most local bike shops can complete the setup for a small fee. Eunorau also provides assembly videos on their YouTube channel.

What's the warranty coverage?

The Eunorau G30-CARGO comes with a manufacturer's warranty (typically 1-2 years depending on components). The warranty covers manufacturing defects but not normal wear and tear, accidents, or improper use. Eco Bikes USA provides customer support, and warranty service is handled through the manufacturer. Keep your purchase receipt and register your bike with Eunorau for warranty coverage.

Can I add accessories like baskets or child seats?

Absolutely! The G30-CARGO is designed to accommodate various accessories. Popular additions include front cargo baskets, rear cargo baskets, child safety seats, cargo trailers (1-wheel or 2-wheel), panniers, and phone mounts. Make sure any accessories you add don't exceed the 440 lb total payload capacity. Eunorau offers official accessories designed specifically for this model, ensuring proper fit and compatibility.

How does this compare to other cargo bikes in this price range?

The G30-CARGO offers exceptional value. Most cargo e-bikes with similar features (500W motor, hydraulic brakes, suspension fork, 400+ lb capacity) cost $2,000-$3,000+. At $1,199, the G30-CARGO provides premium features at a mid-range price. The dual battery capability, 440 lb capacity, and quality components make it one of the best values in the cargo e-bike market.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How much weight can the G30-CARGO really carry?

The G30-CARGO has a maximum payload capacity of 440 lbs, which includes the rider, cargo, and any accessories. This is one of the highest capacities in its price range. For example, you could carry an adult rider (180 lbs) plus two children (50 lbs each) plus groceries (50 lbs) and still be well within the limit. The reinforced aluminum frame and quality components are specifically designed for heavy-duty cargo hauling.

What's the difference between the 14Ah and 20Ah battery options?

The 14Ah battery provides approximately 35-40 miles of range under normal conditions, while the 20Ah battery extends that to 45-50 miles. If you plan to add a secondary battery for dual-battery setup, either option works—you can mix battery sizes. The 20Ah battery costs more upfront but provides better value per mile if you regularly need longer range.

Can I really get 65 miles of range?

Yes, with a dual battery setup (primary + secondary battery) and optimal conditions. The 65-mile range is achievable on flat terrain, with moderate cargo load, using lower pedal assist levels (1-2), and with a lighter rider. Real-world range with heavy cargo, hills, and higher assist levels typically falls in the 50-60 mile range with dual batteries. Single battery range is 35-50 miles depending on battery size and conditions.

Is this bike suitable for transporting children?

Yes, the G30-CARGO is excellent for transporting children. The stable design, low center of gravity, and 440 lb capacity make it safe for carrying 1-2 kids. However, child safety seats are NOT included and must be purchased separately. Eunorau recommends their official Safety Seat for Child, which is specifically designed for their cargo bikes. Always ensure child seats are properly installed and children wear helmets.

How long does it take to charge the battery?

The included 2.0A smart charger takes approximately 4-6 hours to fully charge either the 14Ah or 20Ah battery from empty. You can charge the battery on or off the bike since it's removable. The smart charger automatically stops when the battery is full, preventing overcharge. If you have dual batteries, you'll need to charge them one at a time unless you purchase a second charger.

What kind of maintenance does this bike require?

The G30-CARGO requires minimal maintenance. Check tire pressure regularly (properly inflated tires improve range and handling), keep the chain clean and lubricated, and inspect brakes periodically. The hydraulic disc brakes are low-maintenance but may need occasional adjustment or pad replacement. The Shimano drivetrain is reliable and easy to service at any bike shop. Battery care is important—avoid extreme temperatures and charge regularly even during storage.

Can I ride this bike in the rain?

Yes, the G30-CARGO is water-resistant and can handle light to moderate rain. However, it's not waterproof—avoid riding through deep puddles or submerging any electrical components. After riding in wet conditions, wipe down the bike and allow it to dry. Store the bike in a dry location when possible to extend component life.

Is this bike street legal?

Yes, the G30-CARGO meets Class 2 e-bike specifications in most U.S. states (throttle + pedal assist, maximum 20 mph, motor under 750W). Class 2 e-bikes are generally allowed on bike lanes, paths, and roads where traditional bicycles are permitted. However, regulations vary by state and municipality, so check your local laws. Some areas restrict e-bikes on certain trails or require riders to be 16+ years old.

How much assembly is required?

The G30-CARGO arrives approximately 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals, which takes about 30-40 minutes with the included tools. The user manual provides step-by-step instructions. If you're not comfortable with basic bike assembly, most local bike shops can complete the setup for a small fee. Eunorau also provides assembly videos on their YouTube channel.

What's the warranty coverage?

The Eunorau G30-CARGO comes with a manufacturer's warranty (typically 1-2 years depending on components). The warranty covers manufacturing defects but not normal wear and tear, accidents, or improper use. Eco Bikes USA provides customer support, and warranty service is handled through the manufacturer. Keep your purchase receipt and register your bike with Eunorau for warranty coverage.

Can I add accessories like baskets or child seats?

Absolutely! The G30-CARGO is designed to accommodate various accessories. Popular additions include front cargo baskets, rear cargo baskets, child safety seats, cargo trailers (1-wheel or 2-wheel), panniers, and phone mounts. Make sure any accessories you add don't exceed the 440 lb total payload capacity. Eunorau offers official accessories designed specifically for this model, ensuring proper fit and compatibility.

How does this compare to other cargo bikes in this price range?

The G30-CARGO offers exceptional value. Most cargo e-bikes with similar features (500W motor, hydraulic brakes, suspension fork, 400+ lb capacity) cost $2,000-$3,000+. At $1,199, the G30-CARGO provides premium features at a mid-range price. The dual battery capability, 440 lb capacity, and quality components make it one of the best values in the cargo e-bike market.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How much weight can the G30-CARGO really carry?

The G30-CARGO has a maximum payload capacity of 440 lbs, which includes the rider, cargo, and any accessories. This is one of the highest capacities in its price range. For example, you could carry an adult rider (180 lbs) plus two children (50 lbs each) plus groceries (50 lbs) and still be well within the limit. The reinforced aluminum frame and quality components are specifically designed for heavy-duty cargo hauling.

What's the difference between the 14Ah and 20Ah battery options?

The 14Ah battery provides approximately 35-40 miles of range under normal conditions, while the 20Ah battery extends that to 45-50 miles. If you plan to add a secondary battery for dual-battery setup, either option works—you can mix battery sizes. The 20Ah battery costs more upfront but provides better value per mile if you regularly need longer range.

Can I really get 65 miles of range?

Yes, with a dual battery setup (primary + secondary battery) and optimal conditions. The 65-mile range is achievable on flat terrain, with moderate cargo load, using lower pedal assist levels (1-2), and with a lighter rider. Real-world range with heavy cargo, hills, and higher assist levels typically falls in the 50-60 mile range with dual batteries. Single battery range is 35-50 miles depending on battery size and conditions.

Is this bike suitable for transporting children?

Yes, the G30-CARGO is excellent for transporting children. The stable design, low center of gravity, and 440 lb capacity make it safe for carrying 1-2 kids. However, child safety seats are NOT included and must be purchased separately. Eunorau recommends their official Safety Seat for Child, which is specifically designed for their cargo bikes. Always ensure child seats are properly installed and children wear helmets.

How long does it take to charge the battery?

The included 2.0A smart charger takes approximately 4-6 hours to fully charge either the 14Ah or 20Ah battery from empty. You can charge the battery on or off the bike since it's removable. The smart charger automatically stops when the battery is full, preventing overcharge. If you have dual batteries, you'll need to charge them one at a time unless you purchase a second charger.

What kind of maintenance does this bike require?

The G30-CARGO requires minimal maintenance. Check tire pressure regularly (properly inflated tires improve range and handling), keep the chain clean and lubricated, and inspect brakes periodically. The hydraulic disc brakes are low-maintenance but may need occasional adjustment or pad replacement. The Shimano drivetrain is reliable and easy to service at any bike shop. Battery care is important—avoid extreme temperatures and charge regularly even during storage.

Can I ride this bike in the rain?

Yes, the G30-CARGO is water-resistant and can handle light to moderate rain. However, it's not waterproof—avoid riding through deep puddles or submerging any electrical components. After riding in wet conditions, wipe down the bike and allow it to dry. Store the bike in a dry location when possible to extend component life.

Is this bike street legal?

Yes, the G30-CARGO meets Class 2 e-bike specifications in most U.S. states (throttle + pedal assist, maximum 20 mph, motor under 750W). Class 2 e-bikes are generally allowed on bike lanes, paths, and roads where traditional bicycles are permitted. However, regulations vary by state and municipality, so check your local laws. Some areas restrict e-bikes on certain trails or require riders to be 16+ years old.

How much assembly is required?

The G30-CARGO arrives approximately 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals, which takes about 30-40 minutes with the included tools. The user manual provides step-by-step instructions. If you're not comfortable with basic bike assembly, most local bike shops can complete the setup for a small fee. Eunorau also provides assembly videos on their YouTube channel.

What's the warranty coverage?

The Eunorau G30-CARGO comes with a manufacturer's warranty (typically 1-2 years depending on components). The warranty covers manufacturing defects but not normal wear and tear, accidents, or improper use. Eco Bikes USA provides customer support, and warranty service is handled through the manufacturer. Keep your purchase receipt and register your bike with Eunorau for warranty coverage.

Can I add accessories like baskets or child seats?

Absolutely! The G30-CARGO is designed to accommodate various accessories. Popular additions include front cargo baskets, rear cargo baskets, child safety seats, cargo trailers (1-wheel or 2-wheel), panniers, and phone mounts. Make sure any accessories you add don't exceed the 440 lb total payload capacity. Eunorau offers official accessories designed specifically for this model, ensuring proper fit and compatibility.

How does this compare to other cargo bikes in this price range?

The G30-CARGO offers exceptional value. Most cargo e-bikes with similar features (500W motor, hydraulic brakes, suspension fork, 400+ lb capacity) cost $2,000-$3,000+. At $1,199, the G30-CARGO provides premium features at a mid-range price. The dual battery capability, 440 lb capacity, and quality components make it one of the best values in the cargo e-bike market.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com

Frequently Asked Questions

How much weight can the G30-CARGO really carry?

The G30-CARGO has a maximum payload capacity of 440 lbs, which includes the rider, cargo, and any accessories. This is one of the highest capacities in its price range. For example, you could carry an adult rider (180 lbs) plus two children (50 lbs each) plus groceries (50 lbs) and still be well within the limit. The reinforced aluminum frame and quality components are specifically designed for heavy-duty cargo hauling.

What's the difference between the 14Ah and 20Ah battery options?

The 14Ah battery provides approximately 35-40 miles of range under normal conditions, while the 20Ah battery extends that to 45-50 miles. If you plan to add a secondary battery for dual-battery setup, either option works—you can mix battery sizes. The 20Ah battery costs more upfront but provides better value per mile if you regularly need longer range.

Can I really get 65 miles of range?

Yes, with a dual battery setup (primary + secondary battery) and optimal conditions. The 65-mile range is achievable on flat terrain, with moderate cargo load, using lower pedal assist levels (1-2), and with a lighter rider. Real-world range with heavy cargo, hills, and higher assist levels typically falls in the 50-60 mile range with dual batteries. Single battery range is 35-50 miles depending on battery size and conditions.

Is this bike suitable for transporting children?

Yes, the G30-CARGO is excellent for transporting children. The stable design, low center of gravity, and 440 lb capacity make it safe for carrying 1-2 kids. However, child safety seats are NOT included and must be purchased separately. Eunorau recommends their official Safety Seat for Child, which is specifically designed for their cargo bikes. Always ensure child seats are properly installed and children wear helmets.

How long does it take to charge the battery?

The included 2.0A smart charger takes approximately 4-6 hours to fully charge either the 14Ah or 20Ah battery from empty. You can charge the battery on or off the bike since it's removable. The smart charger automatically stops when the battery is full, preventing overcharge. If you have dual batteries, you'll need to charge them one at a time unless you purchase a second charger.

What kind of maintenance does this bike require?

The G30-CARGO requires minimal maintenance. Check tire pressure regularly (properly inflated tires improve range and handling), keep the chain clean and lubricated, and inspect brakes periodically. The hydraulic disc brakes are low-maintenance but may need occasional adjustment or pad replacement. The Shimano drivetrain is reliable and easy to service at any bike shop. Battery care is important—avoid extreme temperatures and charge regularly even during storage.

Can I ride this bike in the rain?

Yes, the G30-CARGO is water-resistant and can handle light to moderate rain. However, it's not waterproof—avoid riding through deep puddles or submerging any electrical components. After riding in wet conditions, wipe down the bike and allow it to dry. Store the bike in a dry location when possible to extend component life.

Is this bike street legal?

Yes, the G30-CARGO meets Class 2 e-bike specifications in most U.S. states (throttle + pedal assist, maximum 20 mph, motor under 750W). Class 2 e-bikes are generally allowed on bike lanes, paths, and roads where traditional bicycles are permitted. However, regulations vary by state and municipality, so check your local laws. Some areas restrict e-bikes on certain trails or require riders to be 16+ years old.

How much assembly is required?

The G30-CARGO arrives approximately 85% pre-assembled. You'll need to attach the handlebars, front wheel, and pedals, which takes about 30-40 minutes with the included tools. The user manual provides step-by-step instructions. If you're not comfortable with basic bike assembly, most local bike shops can complete the setup for a small fee. Eunorau also provides assembly videos on their YouTube channel.

What's the warranty coverage?

The Eunorau G30-CARGO comes with a manufacturer's warranty (typically 1-2 years depending on components). The warranty covers manufacturing defects but not normal wear and tear, accidents, or improper use. Eco Bikes USA provides customer support, and warranty service is handled through the manufacturer. Keep your purchase receipt and register your bike with Eunorau for warranty coverage.

Can I add accessories like baskets or child seats?

Absolutely! The G30-CARGO is designed to accommodate various accessories. Popular additions include front cargo baskets, rear cargo baskets, child safety seats, cargo trailers (1-wheel or 2-wheel), panniers, and phone mounts. Make sure any accessories you add don't exceed the 440 lb total payload capacity. Eunorau offers official accessories designed specifically for this model, ensuring proper fit and compatibility.

How does this compare to other cargo bikes in this price range?

The G30-CARGO offers exceptional value. Most cargo e-bikes with similar features (500W motor, hydraulic brakes, suspension fork, 400+ lb capacity) cost $2,000-$3,000+. At $1,199, the G30-CARGO provides premium features at a mid-range price. The dual battery capability, 440 lb capacity, and quality components make it one of the best values in the cargo e-bike market.

Eunorau Manufacturer's Warranty Policy

At Eco Bike USA, all Eunorau electric bikes are backed by the manufacturer's comprehensive limited warranty against manufacturing defects for the original owner.

Warranty Coverage

Frames - 5 Years

Eunorau frames are covered for 5 years from the frame production date. Replacement includes frame only; labor costs are not covered. Eunorau reserves the right to substitute comparable models or colors if the original is unavailable.

Frame warranty excludes:

• Corrosion
• Paint fade, scratches, or impact marks
• Impact damage
• Non-reversible modifications (drilling/welding)
• Chain guard mounts

Batteries - 2 Years (Prorated)

Batteries are covered under a 2-year prorated warranty. A healthy battery maintains 85% or above capacity after 2 years of normal use.

First Year: Defective batteries repaired or replaced at no cost

After First Year: Prorated credit toward new battery purchase:

• Within 6 months: 20% credit
• Within 12 months: 10% credit
• Beyond 12 months: 6% credit

Note: Water damage voids battery warranty. Shipping costs to/from repair facility are customer's responsibility.

Motors & Components - 12 Months

Covered parts include: Mid-drive/Hub motor, Fork, Headset, Battery Base, Display, Controller, Pedal Sensor, Speed Sensor, Throttle, Motor Switch, Charger, Brake Lever, Dual Battery Converter, Programmer, Rear Shock, Rim, Bottom Bracket, Crankset, Disc Brake Caliper, Handlebar, Stem, Seat Post

Note: Motor shipping costs to/from repair facility are customer's responsibility.

Select Components - 6 Months

Pedal, Hub, Kickstand, Derailleur Hanger, Gear Sensor, Front Light, Rear Light, Shifting Lever, Saddle Bag, Tailgate Pad

Wear Items - 3 Months

Spoke, Cable & Wire

Not Covered

Wear and tear items: Battery case/lock, keys, fenders, rear rack, basket, bell, saddle, grips, brake pads/rotors, chain, chain guide, tires, sprockets, reflectors, rear derailleur, frame hinge, free tool kit, free accessories, and gifts

Excluded damage:

• Accident, abuse, misuse, or abnormal use (stunt riding, racing)
• Improper storage or assembly
• Unauthorized modifications or accessories
• Cosmetic damage (scratches, dents)
• Corrosion from environmental exposure
• External causes (collision, fire, flooding, theft)
• Products with removed/altered serial numbers

Warranty Terms

• Warranty begins on delivery date to original purchaser
• Warranty may transfer to subsequent owners if: (1) warranty period hasn't expired, and (2) original owner's name and order number are provided
• Rental use reduces warranty periods by 50%
• Product specifications may change between production batches without notice; Eunorau guarantees equal or higher quality replacements

Filing a Claim

Shipping Damage: Report within 7 days of receipt with photo/video proof

Warranty Claims: Contact Eunorau directly at service001@ebikerepairfactory.com with:

• Proof of purchase
• Photos or videos of the issue
• Original order information

All warranty claims must be approved by Eunorau before replacement parts are issued.

Extended Warranty Available

A 2-year extended warranty covering Display, Controller, Battery, and Motor is available for purchase.

Questions?

For warranty inquiries or support, contact us at support@ecobikesusa.com or reach Eunorau's service team at service001@ebikerepairfactory.com.

Return Policy

Order Cancellation

We accept order cancellations before your Eunorau electric bike is shipped or produced. Once canceled, you will receive a full refund through your original payment method.

Important: Once your order has shipped, we cannot cancel it. Do not reject delivery. Instead, accept the package and contact us immediately at support@ecobikesusa.com. We will arrange for UPS/FedEx to pick up the bike from your location at no charge to you. A refund (minus applicable shipping costs) will be applied to your original payment method.

Returns

We accept returns within 7 calendar days after delivery.

Return Eligibility Requirements

To qualify for a return, the product must be:

• In 100% new, re-sellable condition
• Unassembled, unridden, and unused
• Undamaged and not abused
• Complete with all warranty cards, manuals, accessories, and promotional materials
• In original packaging

Merchandise that has been assembled, ridden, worn, used, or damaged in any way is NOT eligible for return.

Return Process

1. Contact us within 7 calendar days of delivery
2. Initiate return shipment within 7 calendar days of delivery date
3. Ship the product to Eunorau's US warehouse (customer pays return shipping)
4. Inspection completed within 5 business days of receipt

Refund Amounts

Customer-initiated returns (wrong order, changed mind, unwanted product):

• Refund amount = Purchase price minus shipping costs

Eunorau-related issues (incorrect product shipped, damaged/defective product, shipping damage):

• Full refund of purchase price

Returns will be refused if:

• Product is not in original condition per eligibility requirements
• Product was shipped back without prior authorization from Eunorau
• Product was damaged during return shipping

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

Processing time: 1-3 business days after approval

Approved refunds will be credited to your original payment method within several days, depending on your credit card company or bank's processing time.

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account
2. Contact your credit card company (posting may be delayed)
3. Contact your bank (processing time varies)
4. If still unresolved, contact us at support@ecobikesusa.com

Questions?

Contact us at support@ecobikesusa.com