Coastal Cruiser Step Thru 26x4 48V/20Ah 750W Electric Bike

Frequently Asked Questions

How long does it take to charge the battery?

The 48V/20Ah battery takes approximately 6-8 hours to fully charge from empty using the included smart charger. The charger automatically stops when the battery is full, so you can safely charge it overnight. For best battery longevity, avoid letting it fully discharge and charge it after each ride.

Can I ride this bike in the rain?

Yes, the Coastal Cruiser is water-resistant and can handle light to moderate rain. The electrical components are sealed to protect against moisture. However, avoid riding through deep water, heavy downpours, or submerging any part of the bike. After riding in wet conditions, wipe down the bike and store it in a dry place.

What's the difference between 750W and 500W motors?

The 750W motor provides significantly more power and torque than a 500W motor. You'll notice the difference when climbing steep hills, accelerating from stops, carrying cargo, or riding with a heavier rider. The 750W motor also maintains higher speeds more easily and handles challenging terrain with greater confidence.

Is this bike suitable for seniors?

Absolutely! The step-through frame design makes mounting and dismounting incredibly easy - no need to swing your leg over a high bar. The upright riding position is comfortable and reduces strain on your back and joints. The throttle mode allows you to ride without pedaling when needed, and the pedal assist makes cycling effortless. Many seniors find this to be the perfect bike for staying active.

How far can I really go on a single charge?

Most riders get 40-50 miles in real-world conditions using moderate pedal assist (Level 2-3). If you use lower assist levels and pedal more, you can reach 55-60 miles. Using high assist or throttle-only will reduce range to 30-40 miles. Factors like rider weight, terrain, wind, temperature, and tire pressure all affect range.

What maintenance does this bike require?

The Coastal Cruiser requires minimal maintenance. Keep tires properly inflated (check monthly), keep the chain clean and lubricated (every 100-200 miles), and check brake pads periodically. The hydraulic brakes are low-maintenance and rarely need adjustment. Charge the battery regularly even when not in use (at least once every 2-3 months). Annual tune-ups at a bike shop are recommended.

Can I use this for daily commuting?

Yes! The Coastal Cruiser is excellent for commuting. The long battery range means you won't need to charge daily for most commutes. The rear rack can carry panniers or a bag for your work items. The fenders keep you clean, and the lights provide visibility. The comfortable riding position makes longer commutes enjoyable rather than exhausting.

What's the weight limit?

The maximum load capacity is 350 lbs, which includes the rider and any cargo. The sturdy aluminum frame and quality components are built to handle heavier riders comfortably and safely.

How fast does it go?

With pedal assist, the bike can reach up to 28 mph. Using throttle only, it tops out at 20 mph. You can adjust the maximum speed in the display settings if you prefer to limit it for safety or legal reasons in your area.

Is it street legal?

The Coastal Cruiser can be configured as either a Class 2 (throttle + pedal assist up to 20 mph) or Class 3 (pedal assist up to 28 mph) e-bike depending on your settings. Most states allow Class 2 e-bikes on bike paths and roads. Class 3 regulations vary by state and locality. Check your local laws to ensure compliance. The bike meets federal safety standards for electric bicycles.

Can I ride it without the motor?

Yes! You can turn off the motor completely and ride it as a regular bike using the 7-speed Shimano gears. Keep in mind the bike weighs about 75 lbs, so it's heavier than a traditional cruiser, but the gearing makes it manageable for casual riding without power.

How difficult is assembly?

Assembly is straightforward and takes about 30 minutes. You'll need to attach the front wheel, handlebars, and pedals using the included tools. The bike arrives 85% assembled. The user manual includes clear instructions with photos. If you're not comfortable with basic bike assembly, any local bike shop can complete it for a small fee.

Coastal Cruiser Electric Bikes - Manufacturer's Warranty

Eco Bike USA is proud to offer Coastal Cruiser electric bikes, which are backed by the manufacturer's limited warranty against defects in materials and workmanship. This warranty is valid only in the United States and applies to bikes purchased through Eco Bike USA.

Warranty Coverage Period

Coastal Cruiser electric bikes are warranted to be free from manufacturer defects for one (1) year from the date of purchase or delivery, or 1,000 miles—whichever comes first. Replacement parts used in warranty repairs are covered for the remaining balance of the original warranty period.

Note: This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

What's Covered

The following components are covered under this manufacturer's warranty:

• Drive unit
• Frame
• Batteries
• Mechanical components
• Electrical components

First 30 Days - New Bike Guarantee

Within the first 30 days of purchase, Coastal Cruiser will provide full replacement of any defective parts/components with free shipping. After 30 days, customers are responsible for return shipping costs.

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, or improper use
• Racing, competition use, or modifications
• Water damage
• Lack of proper maintenance
• Installation of non-compatible or third-party parts
• Accidents, collisions, or road hazards
• Commercial use (cargo transport, deliveries, rentals)
• Battery capacity degradation (warranty covers batteries with 50%+ capacity and 200 or fewer charging cycles)
• Natural deterioration (paint fading, tire cracking, etc.)
• Cosmetic damage

Warranty Void Conditions

The warranty will be voided if:

• The bike has been commercially rented, leased, or lent
• Third-party battery chargers were used
• Non-original or incompatible parts were installed
• The bike was altered, modified, or disassembled without manufacturer authorization
• Electrical components were opened or tampered with
• The bike was improperly maintained, stored, or transported
• Maximum weight recommendations were exceeded

Shipping Damage Claims

Inspect your bike immediately upon delivery. Damage claims must be reported within 7 days of delivery. Document any damage with photographs and note damage on the delivery receipt. Keep all packaging materials until inspection is complete.

How to File a Warranty Claim

1. Register your bike with Coastal Cruiser promptly after purchase
2. Keep your original packaging for potential returns
3. Submit a support ticket to Coastal Cruiser with photos/videos of the defect
4. Provide proof of purchase from Eco Bike USA
5. Coastal Cruiser will review your claim and arrange for repair or replacement at their discretion

Important: Do not attempt repairs yourself before contacting Coastal Cruiser, as this may void your warranty.

Customer Responsibilities

• Operate, maintain, and store the bike according to the owner's manual
• Report defects within 7 days of discovery
• Provide requested documentation and evidence for warranty claims
• Arrange and insure return shipping (after the first 30 days)
• Provide original packaging for returns

Warranty Limitations

This warranty is exclusive and in lieu of all other warranties. Coastal Cruiser makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, which may vary by state.

Contact Information

For warranty claims and technical support, contact Coastal Cruiser directly at: sales@coastalcruiserbikes.com

For questions about your Eco Bike USA order, please contact our customer service team.

This warranty policy is provided by Coastal Cruiser Bikes, the manufacturer. Eco Bike USA facilitates warranty claims but all warranty service is performed directly by Coastal Cruiser.

Coastal Cruiser Electric Bikes - Returns Policy

At Eco Bike USA, we want you to be completely satisfied with your Coastal Cruiser electric bike purchase. If you need to return your bike, please review our returns policy below.

Return Window

You may return most new, unopened items within 7 days of delivery for a full refund of the product cost (shipping charges are non-refundable). Return eligibility begins from the date of delivery, not the order date.

Return Requirements

To be eligible for a full refund, returned merchandise must be:

• In unused condition with no signs of use or wear
• In original packaging (you must retain the original box, even if damaged during shipping)
• Complete with all parts, accessories, and documentation that came with the order

Important: You must keep the original shipping box. If the original box is lost or thrown away, you will be responsible for additional wrapping fees.

Return Authorization Required

You must obtain written approval before returning any item.

To request a return authorization:

1. Contact us at support@ecobikesusa.com within 7 days of delivery
2. Include your order number and reason for return
3. Wait for written approval before shipping anything back

Returns sent without prior written approval will not be accepted for refund, and you will need to pay shipping costs to have the item returned to you or forfeit the item.

Restocking Fees

• Unused merchandise in original condition: No restocking fee
• Merchandise showing signs of use: 10% restocking fee
• Items with physical damage or significant wear: Up to 25% restocking fee
• Misused or improperly cared for items (left in elements, signs of abuse): Not eligible for return

Return Shipping Costs

• Eco Bike USA error: We cover return shipping costs
• Customer preference/change of mind: Customer is responsible for return shipping costs
• After 30 days from purchase: Customer is responsible for all return shipping costs

We recommend insuring your return shipment for the full replacement value, as Eco Bike USA is not liable for items lost or damaged during return transit.

Refund Options

Once your return is approved and received, you may choose:

• Refund to original payment method
• Store credit
• Exchange for another product

Refund Processing Time

Return processing typically takes 10-30 days from when we receive the returned item, though most refunds are processed faster. Refunds are issued to the original form of payment. If we cannot refund to the original payment method, we will offer store credit or an exchange.

Order Cancellations

• Within 24 hours of order confirmation: Free cancellation
• After 24 hours but before shipment: 10% administration fee applies
• After shipment: You will be responsible for return shipping fees plus up to a 25% restocking fee

Refused Deliveries

If a delivery is refused due to Eco Bike USA's error, you will be fully credited or items will be reshipped at our expense. If refused for other reasons, standard return policies and fees apply.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Items returned after the 7-day return window
• Items returned without written authorization
• Items with signs of misuse, abuse, or improper care
• Items missing original packaging
• Items damaged due to customer negligence

Questions?

For return authorization or questions about our returns policy, please contact:

Eco Bike USA Customer Service

Email: support@ecobikesusa.com

Please allow up to 24 hours for a response to your return request.

This returns policy applies to Coastal Cruiser electric bikes purchased through Eco Bike USA. All returns must be coordinated through Eco Bike USA for approval.

Frequently Asked Questions

How long does it take to charge the battery?

The 48V/20Ah battery takes approximately 6-8 hours to fully charge from empty using the included smart charger. The charger automatically stops when the battery is full, so you can safely charge it overnight. For best battery longevity, avoid letting it fully discharge and charge it after each ride.

Can I ride this bike in the rain?

Yes, the Coastal Cruiser is water-resistant and can handle light to moderate rain. The electrical components are sealed to protect against moisture. However, avoid riding through deep water, heavy downpours, or submerging any part of the bike. After riding in wet conditions, wipe down the bike and store it in a dry place.

What's the difference between 750W and 500W motors?

The 750W motor provides significantly more power and torque than a 500W motor. You'll notice the difference when climbing steep hills, accelerating from stops, carrying cargo, or riding with a heavier rider. The 750W motor also maintains higher speeds more easily and handles challenging terrain with greater confidence.

Is this bike suitable for seniors?

Absolutely! The step-through frame design makes mounting and dismounting incredibly easy - no need to swing your leg over a high bar. The upright riding position is comfortable and reduces strain on your back and joints. The throttle mode allows you to ride without pedaling when needed, and the pedal assist makes cycling effortless. Many seniors find this to be the perfect bike for staying active.

How far can I really go on a single charge?

Most riders get 40-50 miles in real-world conditions using moderate pedal assist (Level 2-3). If you use lower assist levels and pedal more, you can reach 55-60 miles. Using high assist or throttle-only will reduce range to 30-40 miles. Factors like rider weight, terrain, wind, temperature, and tire pressure all affect range.

What maintenance does this bike require?

The Coastal Cruiser requires minimal maintenance. Keep tires properly inflated (check monthly), keep the chain clean and lubricated (every 100-200 miles), and check brake pads periodically. The hydraulic brakes are low-maintenance and rarely need adjustment. Charge the battery regularly even when not in use (at least once every 2-3 months). Annual tune-ups at a bike shop are recommended.

Can I use this for daily commuting?

Yes! The Coastal Cruiser is excellent for commuting. The long battery range means you won't need to charge daily for most commutes. The rear rack can carry panniers or a bag for your work items. The fenders keep you clean, and the lights provide visibility. The comfortable riding position makes longer commutes enjoyable rather than exhausting.

What's the weight limit?

The maximum load capacity is 350 lbs, which includes the rider and any cargo. The sturdy aluminum frame and quality components are built to handle heavier riders comfortably and safely.

How fast does it go?

With pedal assist, the bike can reach up to 28 mph. Using throttle only, it tops out at 20 mph. You can adjust the maximum speed in the display settings if you prefer to limit it for safety or legal reasons in your area.

Is it street legal?

The Coastal Cruiser can be configured as either a Class 2 (throttle + pedal assist up to 20 mph) or Class 3 (pedal assist up to 28 mph) e-bike depending on your settings. Most states allow Class 2 e-bikes on bike paths and roads. Class 3 regulations vary by state and locality. Check your local laws to ensure compliance. The bike meets federal safety standards for electric bicycles.

Can I ride it without the motor?

Yes! You can turn off the motor completely and ride it as a regular bike using the 7-speed Shimano gears. Keep in mind the bike weighs about 75 lbs, so it's heavier than a traditional cruiser, but the gearing makes it manageable for casual riding without power.

How difficult is assembly?

Assembly is straightforward and takes about 30 minutes. You'll need to attach the front wheel, handlebars, and pedals using the included tools. The bike arrives 85% assembled. The user manual includes clear instructions with photos. If you're not comfortable with basic bike assembly, any local bike shop can complete it for a small fee.

Coastal Cruiser Electric Bikes - Manufacturer's Warranty

Eco Bike USA is proud to offer Coastal Cruiser electric bikes, which are backed by the manufacturer's limited warranty against defects in materials and workmanship. This warranty is valid only in the United States and applies to bikes purchased through Eco Bike USA.

Warranty Coverage Period

Coastal Cruiser electric bikes are warranted to be free from manufacturer defects for one (1) year from the date of purchase or delivery, or 1,000 miles—whichever comes first. Replacement parts used in warranty repairs are covered for the remaining balance of the original warranty period.

Note: This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

What's Covered

The following components are covered under this manufacturer's warranty:

• Drive unit
• Frame
• Batteries
• Mechanical components
• Electrical components

First 30 Days - New Bike Guarantee

Within the first 30 days of purchase, Coastal Cruiser will provide full replacement of any defective parts/components with free shipping. After 30 days, customers are responsible for return shipping costs.

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, or improper use
• Racing, competition use, or modifications
• Water damage
• Lack of proper maintenance
• Installation of non-compatible or third-party parts
• Accidents, collisions, or road hazards
• Commercial use (cargo transport, deliveries, rentals)
• Battery capacity degradation (warranty covers batteries with 50%+ capacity and 200 or fewer charging cycles)
• Natural deterioration (paint fading, tire cracking, etc.)
• Cosmetic damage

Warranty Void Conditions

The warranty will be voided if:

• The bike has been commercially rented, leased, or lent
• Third-party battery chargers were used
• Non-original or incompatible parts were installed
• The bike was altered, modified, or disassembled without manufacturer authorization
• Electrical components were opened or tampered with
• The bike was improperly maintained, stored, or transported
• Maximum weight recommendations were exceeded

Shipping Damage Claims

Inspect your bike immediately upon delivery. Damage claims must be reported within 7 days of delivery. Document any damage with photographs and note damage on the delivery receipt. Keep all packaging materials until inspection is complete.

How to File a Warranty Claim

1. Register your bike with Coastal Cruiser promptly after purchase
2. Keep your original packaging for potential returns
3. Submit a support ticket to Coastal Cruiser with photos/videos of the defect
4. Provide proof of purchase from Eco Bike USA
5. Coastal Cruiser will review your claim and arrange for repair or replacement at their discretion

Important: Do not attempt repairs yourself before contacting Coastal Cruiser, as this may void your warranty.

Customer Responsibilities

• Operate, maintain, and store the bike according to the owner's manual
• Report defects within 7 days of discovery
• Provide requested documentation and evidence for warranty claims
• Arrange and insure return shipping (after the first 30 days)
• Provide original packaging for returns

Warranty Limitations

This warranty is exclusive and in lieu of all other warranties. Coastal Cruiser makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, which may vary by state.

Contact Information

For warranty claims and technical support, contact Coastal Cruiser directly at: sales@coastalcruiserbikes.com

For questions about your Eco Bike USA order, please contact our customer service team.

This warranty policy is provided by Coastal Cruiser Bikes, the manufacturer. Eco Bike USA facilitates warranty claims but all warranty service is performed directly by Coastal Cruiser.

Coastal Cruiser Electric Bikes - Returns Policy

At Eco Bike USA, we want you to be completely satisfied with your Coastal Cruiser electric bike purchase. If you need to return your bike, please review our returns policy below.

Return Window

You may return most new, unopened items within 7 days of delivery for a full refund of the product cost (shipping charges are non-refundable). Return eligibility begins from the date of delivery, not the order date.

Return Requirements

To be eligible for a full refund, returned merchandise must be:

• In unused condition with no signs of use or wear
• In original packaging (you must retain the original box, even if damaged during shipping)
• Complete with all parts, accessories, and documentation that came with the order

Important: You must keep the original shipping box. If the original box is lost or thrown away, you will be responsible for additional wrapping fees.

Return Authorization Required

You must obtain written approval before returning any item.

To request a return authorization:

1. Contact us at support@ecobikesusa.com within 7 days of delivery
2. Include your order number and reason for return
3. Wait for written approval before shipping anything back

Returns sent without prior written approval will not be accepted for refund, and you will need to pay shipping costs to have the item returned to you or forfeit the item.

Restocking Fees

• Unused merchandise in original condition: No restocking fee
• Merchandise showing signs of use: 10% restocking fee
• Items with physical damage or significant wear: Up to 25% restocking fee
• Misused or improperly cared for items (left in elements, signs of abuse): Not eligible for return

Return Shipping Costs

• Eco Bike USA error: We cover return shipping costs
• Customer preference/change of mind: Customer is responsible for return shipping costs
• After 30 days from purchase: Customer is responsible for all return shipping costs

We recommend insuring your return shipment for the full replacement value, as Eco Bike USA is not liable for items lost or damaged during return transit.

Refund Options

Once your return is approved and received, you may choose:

• Refund to original payment method
• Store credit
• Exchange for another product

Refund Processing Time

Return processing typically takes 10-30 days from when we receive the returned item, though most refunds are processed faster. Refunds are issued to the original form of payment. If we cannot refund to the original payment method, we will offer store credit or an exchange.

Order Cancellations

• Within 24 hours of order confirmation: Free cancellation
• After 24 hours but before shipment: 10% administration fee applies
• After shipment: You will be responsible for return shipping fees plus up to a 25% restocking fee

Refused Deliveries

If a delivery is refused due to Eco Bike USA's error, you will be fully credited or items will be reshipped at our expense. If refused for other reasons, standard return policies and fees apply.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Items returned after the 7-day return window
• Items returned without written authorization
• Items with signs of misuse, abuse, or improper care
• Items missing original packaging
• Items damaged due to customer negligence

Questions?

For return authorization or questions about our returns policy, please contact:

Eco Bike USA Customer Service

Email: support@ecobikesusa.com

Please allow up to 24 hours for a response to your return request.

This returns policy applies to Coastal Cruiser electric bikes purchased through Eco Bike USA. All returns must be coordinated through Eco Bike USA for approval.

Frequently Asked Questions

How long does it take to charge the battery?

The 48V/20Ah battery takes approximately 6-8 hours to fully charge from empty using the included smart charger. The charger automatically stops when the battery is full, so you can safely charge it overnight. For best battery longevity, avoid letting it fully discharge and charge it after each ride.

Can I ride this bike in the rain?

Yes, the Coastal Cruiser is water-resistant and can handle light to moderate rain. The electrical components are sealed to protect against moisture. However, avoid riding through deep water, heavy downpours, or submerging any part of the bike. After riding in wet conditions, wipe down the bike and store it in a dry place.

What's the difference between 750W and 500W motors?

The 750W motor provides significantly more power and torque than a 500W motor. You'll notice the difference when climbing steep hills, accelerating from stops, carrying cargo, or riding with a heavier rider. The 750W motor also maintains higher speeds more easily and handles challenging terrain with greater confidence.

Is this bike suitable for seniors?

Absolutely! The step-through frame design makes mounting and dismounting incredibly easy - no need to swing your leg over a high bar. The upright riding position is comfortable and reduces strain on your back and joints. The throttle mode allows you to ride without pedaling when needed, and the pedal assist makes cycling effortless. Many seniors find this to be the perfect bike for staying active.

How far can I really go on a single charge?

Most riders get 40-50 miles in real-world conditions using moderate pedal assist (Level 2-3). If you use lower assist levels and pedal more, you can reach 55-60 miles. Using high assist or throttle-only will reduce range to 30-40 miles. Factors like rider weight, terrain, wind, temperature, and tire pressure all affect range.

What maintenance does this bike require?

The Coastal Cruiser requires minimal maintenance. Keep tires properly inflated (check monthly), keep the chain clean and lubricated (every 100-200 miles), and check brake pads periodically. The hydraulic brakes are low-maintenance and rarely need adjustment. Charge the battery regularly even when not in use (at least once every 2-3 months). Annual tune-ups at a bike shop are recommended.

Can I use this for daily commuting?

Yes! The Coastal Cruiser is excellent for commuting. The long battery range means you won't need to charge daily for most commutes. The rear rack can carry panniers or a bag for your work items. The fenders keep you clean, and the lights provide visibility. The comfortable riding position makes longer commutes enjoyable rather than exhausting.

What's the weight limit?

The maximum load capacity is 350 lbs, which includes the rider and any cargo. The sturdy aluminum frame and quality components are built to handle heavier riders comfortably and safely.

How fast does it go?

With pedal assist, the bike can reach up to 28 mph. Using throttle only, it tops out at 20 mph. You can adjust the maximum speed in the display settings if you prefer to limit it for safety or legal reasons in your area.

Is it street legal?

The Coastal Cruiser can be configured as either a Class 2 (throttle + pedal assist up to 20 mph) or Class 3 (pedal assist up to 28 mph) e-bike depending on your settings. Most states allow Class 2 e-bikes on bike paths and roads. Class 3 regulations vary by state and locality. Check your local laws to ensure compliance. The bike meets federal safety standards for electric bicycles.

Can I ride it without the motor?

Yes! You can turn off the motor completely and ride it as a regular bike using the 7-speed Shimano gears. Keep in mind the bike weighs about 75 lbs, so it's heavier than a traditional cruiser, but the gearing makes it manageable for casual riding without power.

How difficult is assembly?

Assembly is straightforward and takes about 30 minutes. You'll need to attach the front wheel, handlebars, and pedals using the included tools. The bike arrives 85% assembled. The user manual includes clear instructions with photos. If you're not comfortable with basic bike assembly, any local bike shop can complete it for a small fee.

Coastal Cruiser Electric Bikes - Manufacturer's Warranty

Eco Bike USA is proud to offer Coastal Cruiser electric bikes, which are backed by the manufacturer's limited warranty against defects in materials and workmanship. This warranty is valid only in the United States and applies to bikes purchased through Eco Bike USA.

Warranty Coverage Period

Coastal Cruiser electric bikes are warranted to be free from manufacturer defects for one (1) year from the date of purchase or delivery, or 1,000 miles—whichever comes first. Replacement parts used in warranty repairs are covered for the remaining balance of the original warranty period.

Note: This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

What's Covered

The following components are covered under this manufacturer's warranty:

• Drive unit
• Frame
• Batteries
• Mechanical components
• Electrical components

First 30 Days - New Bike Guarantee

Within the first 30 days of purchase, Coastal Cruiser will provide full replacement of any defective parts/components with free shipping. After 30 days, customers are responsible for return shipping costs.

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, or improper use
• Racing, competition use, or modifications
• Water damage
• Lack of proper maintenance
• Installation of non-compatible or third-party parts
• Accidents, collisions, or road hazards
• Commercial use (cargo transport, deliveries, rentals)
• Battery capacity degradation (warranty covers batteries with 50%+ capacity and 200 or fewer charging cycles)
• Natural deterioration (paint fading, tire cracking, etc.)
• Cosmetic damage

Warranty Void Conditions

The warranty will be voided if:

• The bike has been commercially rented, leased, or lent
• Third-party battery chargers were used
• Non-original or incompatible parts were installed
• The bike was altered, modified, or disassembled without manufacturer authorization
• Electrical components were opened or tampered with
• The bike was improperly maintained, stored, or transported
• Maximum weight recommendations were exceeded

Shipping Damage Claims

Inspect your bike immediately upon delivery. Damage claims must be reported within 7 days of delivery. Document any damage with photographs and note damage on the delivery receipt. Keep all packaging materials until inspection is complete.

How to File a Warranty Claim

1. Register your bike with Coastal Cruiser promptly after purchase
2. Keep your original packaging for potential returns
3. Submit a support ticket to Coastal Cruiser with photos/videos of the defect
4. Provide proof of purchase from Eco Bike USA
5. Coastal Cruiser will review your claim and arrange for repair or replacement at their discretion

Important: Do not attempt repairs yourself before contacting Coastal Cruiser, as this may void your warranty.

Customer Responsibilities

• Operate, maintain, and store the bike according to the owner's manual
• Report defects within 7 days of discovery
• Provide requested documentation and evidence for warranty claims
• Arrange and insure return shipping (after the first 30 days)
• Provide original packaging for returns

Warranty Limitations

This warranty is exclusive and in lieu of all other warranties. Coastal Cruiser makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, which may vary by state.

Contact Information

For warranty claims and technical support, contact Coastal Cruiser directly at: sales@coastalcruiserbikes.com

For questions about your Eco Bike USA order, please contact our customer service team.

This warranty policy is provided by Coastal Cruiser Bikes, the manufacturer. Eco Bike USA facilitates warranty claims but all warranty service is performed directly by Coastal Cruiser.

Coastal Cruiser Electric Bikes - Returns Policy

At Eco Bike USA, we want you to be completely satisfied with your Coastal Cruiser electric bike purchase. If you need to return your bike, please review our returns policy below.

Return Window

You may return most new, unopened items within 7 days of delivery for a full refund of the product cost (shipping charges are non-refundable). Return eligibility begins from the date of delivery, not the order date.

Return Requirements

To be eligible for a full refund, returned merchandise must be:

• In unused condition with no signs of use or wear
• In original packaging (you must retain the original box, even if damaged during shipping)
• Complete with all parts, accessories, and documentation that came with the order

Important: You must keep the original shipping box. If the original box is lost or thrown away, you will be responsible for additional wrapping fees.

Return Authorization Required

You must obtain written approval before returning any item.

To request a return authorization:

1. Contact us at support@ecobikesusa.com within 7 days of delivery
2. Include your order number and reason for return
3. Wait for written approval before shipping anything back

Returns sent without prior written approval will not be accepted for refund, and you will need to pay shipping costs to have the item returned to you or forfeit the item.

Restocking Fees

• Unused merchandise in original condition: No restocking fee
• Merchandise showing signs of use: 10% restocking fee
• Items with physical damage or significant wear: Up to 25% restocking fee
• Misused or improperly cared for items (left in elements, signs of abuse): Not eligible for return

Return Shipping Costs

• Eco Bike USA error: We cover return shipping costs
• Customer preference/change of mind: Customer is responsible for return shipping costs
• After 30 days from purchase: Customer is responsible for all return shipping costs

We recommend insuring your return shipment for the full replacement value, as Eco Bike USA is not liable for items lost or damaged during return transit.

Refund Options

Once your return is approved and received, you may choose:

• Refund to original payment method
• Store credit
• Exchange for another product

Refund Processing Time

Return processing typically takes 10-30 days from when we receive the returned item, though most refunds are processed faster. Refunds are issued to the original form of payment. If we cannot refund to the original payment method, we will offer store credit or an exchange.

Order Cancellations

• Within 24 hours of order confirmation: Free cancellation
• After 24 hours but before shipment: 10% administration fee applies
• After shipment: You will be responsible for return shipping fees plus up to a 25% restocking fee

Refused Deliveries

If a delivery is refused due to Eco Bike USA's error, you will be fully credited or items will be reshipped at our expense. If refused for other reasons, standard return policies and fees apply.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Items returned after the 7-day return window
• Items returned without written authorization
• Items with signs of misuse, abuse, or improper care
• Items missing original packaging
• Items damaged due to customer negligence

Questions?

For return authorization or questions about our returns policy, please contact:

Eco Bike USA Customer Service

Email: support@ecobikesusa.com

Please allow up to 24 hours for a response to your return request.

This returns policy applies to Coastal Cruiser electric bikes purchased through Eco Bike USA. All returns must be coordinated through Eco Bike USA for approval.

Frequently Asked Questions

How long does it take to charge the battery?

The 48V/20Ah battery takes approximately 6-8 hours to fully charge from empty using the included smart charger. The charger automatically stops when the battery is full, so you can safely charge it overnight. For best battery longevity, avoid letting it fully discharge and charge it after each ride.

Can I ride this bike in the rain?

Yes, the Coastal Cruiser is water-resistant and can handle light to moderate rain. The electrical components are sealed to protect against moisture. However, avoid riding through deep water, heavy downpours, or submerging any part of the bike. After riding in wet conditions, wipe down the bike and store it in a dry place.

What's the difference between 750W and 500W motors?

The 750W motor provides significantly more power and torque than a 500W motor. You'll notice the difference when climbing steep hills, accelerating from stops, carrying cargo, or riding with a heavier rider. The 750W motor also maintains higher speeds more easily and handles challenging terrain with greater confidence.

Is this bike suitable for seniors?

Absolutely! The step-through frame design makes mounting and dismounting incredibly easy - no need to swing your leg over a high bar. The upright riding position is comfortable and reduces strain on your back and joints. The throttle mode allows you to ride without pedaling when needed, and the pedal assist makes cycling effortless. Many seniors find this to be the perfect bike for staying active.

How far can I really go on a single charge?

Most riders get 40-50 miles in real-world conditions using moderate pedal assist (Level 2-3). If you use lower assist levels and pedal more, you can reach 55-60 miles. Using high assist or throttle-only will reduce range to 30-40 miles. Factors like rider weight, terrain, wind, temperature, and tire pressure all affect range.

What maintenance does this bike require?

The Coastal Cruiser requires minimal maintenance. Keep tires properly inflated (check monthly), keep the chain clean and lubricated (every 100-200 miles), and check brake pads periodically. The hydraulic brakes are low-maintenance and rarely need adjustment. Charge the battery regularly even when not in use (at least once every 2-3 months). Annual tune-ups at a bike shop are recommended.

Can I use this for daily commuting?

Yes! The Coastal Cruiser is excellent for commuting. The long battery range means you won't need to charge daily for most commutes. The rear rack can carry panniers or a bag for your work items. The fenders keep you clean, and the lights provide visibility. The comfortable riding position makes longer commutes enjoyable rather than exhausting.

What's the weight limit?

The maximum load capacity is 350 lbs, which includes the rider and any cargo. The sturdy aluminum frame and quality components are built to handle heavier riders comfortably and safely.

How fast does it go?

With pedal assist, the bike can reach up to 28 mph. Using throttle only, it tops out at 20 mph. You can adjust the maximum speed in the display settings if you prefer to limit it for safety or legal reasons in your area.

Is it street legal?

The Coastal Cruiser can be configured as either a Class 2 (throttle + pedal assist up to 20 mph) or Class 3 (pedal assist up to 28 mph) e-bike depending on your settings. Most states allow Class 2 e-bikes on bike paths and roads. Class 3 regulations vary by state and locality. Check your local laws to ensure compliance. The bike meets federal safety standards for electric bicycles.

Can I ride it without the motor?

Yes! You can turn off the motor completely and ride it as a regular bike using the 7-speed Shimano gears. Keep in mind the bike weighs about 75 lbs, so it's heavier than a traditional cruiser, but the gearing makes it manageable for casual riding without power.

How difficult is assembly?

Assembly is straightforward and takes about 30 minutes. You'll need to attach the front wheel, handlebars, and pedals using the included tools. The bike arrives 85% assembled. The user manual includes clear instructions with photos. If you're not comfortable with basic bike assembly, any local bike shop can complete it for a small fee.

Coastal Cruiser Electric Bikes - Manufacturer's Warranty

Eco Bike USA is proud to offer Coastal Cruiser electric bikes, which are backed by the manufacturer's limited warranty against defects in materials and workmanship. This warranty is valid only in the United States and applies to bikes purchased through Eco Bike USA.

Warranty Coverage Period

Coastal Cruiser electric bikes are warranted to be free from manufacturer defects for one (1) year from the date of purchase or delivery, or 1,000 miles—whichever comes first. Replacement parts used in warranty repairs are covered for the remaining balance of the original warranty period.

Note: This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

What's Covered

The following components are covered under this manufacturer's warranty:

• Drive unit
• Frame
• Batteries
• Mechanical components
• Electrical components

First 30 Days - New Bike Guarantee

Within the first 30 days of purchase, Coastal Cruiser will provide full replacement of any defective parts/components with free shipping. After 30 days, customers are responsible for return shipping costs.

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, or improper use
• Racing, competition use, or modifications
• Water damage
• Lack of proper maintenance
• Installation of non-compatible or third-party parts
• Accidents, collisions, or road hazards
• Commercial use (cargo transport, deliveries, rentals)
• Battery capacity degradation (warranty covers batteries with 50%+ capacity and 200 or fewer charging cycles)
• Natural deterioration (paint fading, tire cracking, etc.)
• Cosmetic damage

Warranty Void Conditions

The warranty will be voided if:

• The bike has been commercially rented, leased, or lent
• Third-party battery chargers were used
• Non-original or incompatible parts were installed
• The bike was altered, modified, or disassembled without manufacturer authorization
• Electrical components were opened or tampered with
• The bike was improperly maintained, stored, or transported
• Maximum weight recommendations were exceeded

Shipping Damage Claims

Inspect your bike immediately upon delivery. Damage claims must be reported within 7 days of delivery. Document any damage with photographs and note damage on the delivery receipt. Keep all packaging materials until inspection is complete.

How to File a Warranty Claim

1. Register your bike with Coastal Cruiser promptly after purchase
2. Keep your original packaging for potential returns
3. Submit a support ticket to Coastal Cruiser with photos/videos of the defect
4. Provide proof of purchase from Eco Bike USA
5. Coastal Cruiser will review your claim and arrange for repair or replacement at their discretion

Important: Do not attempt repairs yourself before contacting Coastal Cruiser, as this may void your warranty.

Customer Responsibilities

• Operate, maintain, and store the bike according to the owner's manual
• Report defects within 7 days of discovery
• Provide requested documentation and evidence for warranty claims
• Arrange and insure return shipping (after the first 30 days)
• Provide original packaging for returns

Warranty Limitations

This warranty is exclusive and in lieu of all other warranties. Coastal Cruiser makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, which may vary by state.

Contact Information

For warranty claims and technical support, contact Coastal Cruiser directly at: sales@coastalcruiserbikes.com

For questions about your Eco Bike USA order, please contact our customer service team.

This warranty policy is provided by Coastal Cruiser Bikes, the manufacturer. Eco Bike USA facilitates warranty claims but all warranty service is performed directly by Coastal Cruiser.

Coastal Cruiser Electric Bikes - Returns Policy

At Eco Bike USA, we want you to be completely satisfied with your Coastal Cruiser electric bike purchase. If you need to return your bike, please review our returns policy below.

Return Window

You may return most new, unopened items within 7 days of delivery for a full refund of the product cost (shipping charges are non-refundable). Return eligibility begins from the date of delivery, not the order date.

Return Requirements

To be eligible for a full refund, returned merchandise must be:

• In unused condition with no signs of use or wear
• In original packaging (you must retain the original box, even if damaged during shipping)
• Complete with all parts, accessories, and documentation that came with the order

Important: You must keep the original shipping box. If the original box is lost or thrown away, you will be responsible for additional wrapping fees.

Return Authorization Required

You must obtain written approval before returning any item.

To request a return authorization:

1. Contact us at support@ecobikesusa.com within 7 days of delivery
2. Include your order number and reason for return
3. Wait for written approval before shipping anything back

Returns sent without prior written approval will not be accepted for refund, and you will need to pay shipping costs to have the item returned to you or forfeit the item.

Restocking Fees

• Unused merchandise in original condition: No restocking fee
• Merchandise showing signs of use: 10% restocking fee
• Items with physical damage or significant wear: Up to 25% restocking fee
• Misused or improperly cared for items (left in elements, signs of abuse): Not eligible for return

Return Shipping Costs

• Eco Bike USA error: We cover return shipping costs
• Customer preference/change of mind: Customer is responsible for return shipping costs
• After 30 days from purchase: Customer is responsible for all return shipping costs

We recommend insuring your return shipment for the full replacement value, as Eco Bike USA is not liable for items lost or damaged during return transit.

Refund Options

Once your return is approved and received, you may choose:

• Refund to original payment method
• Store credit
• Exchange for another product

Refund Processing Time

Return processing typically takes 10-30 days from when we receive the returned item, though most refunds are processed faster. Refunds are issued to the original form of payment. If we cannot refund to the original payment method, we will offer store credit or an exchange.

Order Cancellations

• Within 24 hours of order confirmation: Free cancellation
• After 24 hours but before shipment: 10% administration fee applies
• After shipment: You will be responsible for return shipping fees plus up to a 25% restocking fee

Refused Deliveries

If a delivery is refused due to Eco Bike USA's error, you will be fully credited or items will be reshipped at our expense. If refused for other reasons, standard return policies and fees apply.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Items returned after the 7-day return window
• Items returned without written authorization
• Items with signs of misuse, abuse, or improper care
• Items missing original packaging
• Items damaged due to customer negligence

Questions?

For return authorization or questions about our returns policy, please contact:

Eco Bike USA Customer Service

Email: support@ecobikesusa.com

Please allow up to 24 hours for a response to your return request.

This returns policy applies to Coastal Cruiser electric bikes purchased through Eco Bike USA. All returns must be coordinated through Eco Bike USA for approval.

Frequently Asked Questions

How long does it take to charge the battery?

The 48V/20Ah battery takes approximately 6-8 hours to fully charge from empty using the included smart charger. The charger automatically stops when the battery is full, so you can safely charge it overnight. For best battery longevity, avoid letting it fully discharge and charge it after each ride.

Can I ride this bike in the rain?

Yes, the Coastal Cruiser is water-resistant and can handle light to moderate rain. The electrical components are sealed to protect against moisture. However, avoid riding through deep water, heavy downpours, or submerging any part of the bike. After riding in wet conditions, wipe down the bike and store it in a dry place.

What's the difference between 750W and 500W motors?

The 750W motor provides significantly more power and torque than a 500W motor. You'll notice the difference when climbing steep hills, accelerating from stops, carrying cargo, or riding with a heavier rider. The 750W motor also maintains higher speeds more easily and handles challenging terrain with greater confidence.

Is this bike suitable for seniors?

Absolutely! The step-through frame design makes mounting and dismounting incredibly easy - no need to swing your leg over a high bar. The upright riding position is comfortable and reduces strain on your back and joints. The throttle mode allows you to ride without pedaling when needed, and the pedal assist makes cycling effortless. Many seniors find this to be the perfect bike for staying active.

How far can I really go on a single charge?

Most riders get 40-50 miles in real-world conditions using moderate pedal assist (Level 2-3). If you use lower assist levels and pedal more, you can reach 55-60 miles. Using high assist or throttle-only will reduce range to 30-40 miles. Factors like rider weight, terrain, wind, temperature, and tire pressure all affect range.

What maintenance does this bike require?

The Coastal Cruiser requires minimal maintenance. Keep tires properly inflated (check monthly), keep the chain clean and lubricated (every 100-200 miles), and check brake pads periodically. The hydraulic brakes are low-maintenance and rarely need adjustment. Charge the battery regularly even when not in use (at least once every 2-3 months). Annual tune-ups at a bike shop are recommended.

Can I use this for daily commuting?

Yes! The Coastal Cruiser is excellent for commuting. The long battery range means you won't need to charge daily for most commutes. The rear rack can carry panniers or a bag for your work items. The fenders keep you clean, and the lights provide visibility. The comfortable riding position makes longer commutes enjoyable rather than exhausting.

What's the weight limit?

The maximum load capacity is 350 lbs, which includes the rider and any cargo. The sturdy aluminum frame and quality components are built to handle heavier riders comfortably and safely.

How fast does it go?

With pedal assist, the bike can reach up to 28 mph. Using throttle only, it tops out at 20 mph. You can adjust the maximum speed in the display settings if you prefer to limit it for safety or legal reasons in your area.

Is it street legal?

The Coastal Cruiser can be configured as either a Class 2 (throttle + pedal assist up to 20 mph) or Class 3 (pedal assist up to 28 mph) e-bike depending on your settings. Most states allow Class 2 e-bikes on bike paths and roads. Class 3 regulations vary by state and locality. Check your local laws to ensure compliance. The bike meets federal safety standards for electric bicycles.

Can I ride it without the motor?

Yes! You can turn off the motor completely and ride it as a regular bike using the 7-speed Shimano gears. Keep in mind the bike weighs about 75 lbs, so it's heavier than a traditional cruiser, but the gearing makes it manageable for casual riding without power.

How difficult is assembly?

Assembly is straightforward and takes about 30 minutes. You'll need to attach the front wheel, handlebars, and pedals using the included tools. The bike arrives 85% assembled. The user manual includes clear instructions with photos. If you're not comfortable with basic bike assembly, any local bike shop can complete it for a small fee.

Coastal Cruiser Electric Bikes - Manufacturer's Warranty

Eco Bike USA is proud to offer Coastal Cruiser electric bikes, which are backed by the manufacturer's limited warranty against defects in materials and workmanship. This warranty is valid only in the United States and applies to bikes purchased through Eco Bike USA.

Warranty Coverage Period

Coastal Cruiser electric bikes are warranted to be free from manufacturer defects for one (1) year from the date of purchase or delivery, or 1,000 miles—whichever comes first. Replacement parts used in warranty repairs are covered for the remaining balance of the original warranty period.

Note: This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

What's Covered

The following components are covered under this manufacturer's warranty:

• Drive unit
• Frame
• Batteries
• Mechanical components
• Electrical components

First 30 Days - New Bike Guarantee

Within the first 30 days of purchase, Coastal Cruiser will provide full replacement of any defective parts/components with free shipping. After 30 days, customers are responsible for return shipping costs.

What's NOT Covered

This warranty does not cover:

• Normal wear and tear
• Damage from abuse, neglect, or improper use
• Racing, competition use, or modifications
• Water damage
• Lack of proper maintenance
• Installation of non-compatible or third-party parts
• Accidents, collisions, or road hazards
• Commercial use (cargo transport, deliveries, rentals)
• Battery capacity degradation (warranty covers batteries with 50%+ capacity and 200 or fewer charging cycles)
• Natural deterioration (paint fading, tire cracking, etc.)
• Cosmetic damage

Warranty Void Conditions

The warranty will be voided if:

• The bike has been commercially rented, leased, or lent
• Third-party battery chargers were used
• Non-original or incompatible parts were installed
• The bike was altered, modified, or disassembled without manufacturer authorization
• Electrical components were opened or tampered with
• The bike was improperly maintained, stored, or transported
• Maximum weight recommendations were exceeded

Shipping Damage Claims

Inspect your bike immediately upon delivery. Damage claims must be reported within 7 days of delivery. Document any damage with photographs and note damage on the delivery receipt. Keep all packaging materials until inspection is complete.

How to File a Warranty Claim

1. Register your bike with Coastal Cruiser promptly after purchase
2. Keep your original packaging for potential returns
3. Submit a support ticket to Coastal Cruiser with photos/videos of the defect
4. Provide proof of purchase from Eco Bike USA
5. Coastal Cruiser will review your claim and arrange for repair or replacement at their discretion

Important: Do not attempt repairs yourself before contacting Coastal Cruiser, as this may void your warranty.

Customer Responsibilities

• Operate, maintain, and store the bike according to the owner's manual
• Report defects within 7 days of discovery
• Provide requested documentation and evidence for warranty claims
• Arrange and insure return shipping (after the first 30 days)
• Provide original packaging for returns

Warranty Limitations

This warranty is exclusive and in lieu of all other warranties. Coastal Cruiser makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, which may vary by state.

Contact Information

For warranty claims and technical support, contact Coastal Cruiser directly at: sales@coastalcruiserbikes.com

For questions about your Eco Bike USA order, please contact our customer service team.

This warranty policy is provided by Coastal Cruiser Bikes, the manufacturer. Eco Bike USA facilitates warranty claims but all warranty service is performed directly by Coastal Cruiser.

Coastal Cruiser Electric Bikes - Returns Policy

At Eco Bike USA, we want you to be completely satisfied with your Coastal Cruiser electric bike purchase. If you need to return your bike, please review our returns policy below.

Return Window

You may return most new, unopened items within 7 days of delivery for a full refund of the product cost (shipping charges are non-refundable). Return eligibility begins from the date of delivery, not the order date.

Return Requirements

To be eligible for a full refund, returned merchandise must be:

• In unused condition with no signs of use or wear
• In original packaging (you must retain the original box, even if damaged during shipping)
• Complete with all parts, accessories, and documentation that came with the order

Important: You must keep the original shipping box. If the original box is lost or thrown away, you will be responsible for additional wrapping fees.

Return Authorization Required

You must obtain written approval before returning any item.

To request a return authorization:

1. Contact us at support@ecobikesusa.com within 7 days of delivery
2. Include your order number and reason for return
3. Wait for written approval before shipping anything back

Returns sent without prior written approval will not be accepted for refund, and you will need to pay shipping costs to have the item returned to you or forfeit the item.

Restocking Fees

• Unused merchandise in original condition: No restocking fee
• Merchandise showing signs of use: 10% restocking fee
• Items with physical damage or significant wear: Up to 25% restocking fee
• Misused or improperly cared for items (left in elements, signs of abuse): Not eligible for return

Return Shipping Costs

• Eco Bike USA error: We cover return shipping costs
• Customer preference/change of mind: Customer is responsible for return shipping costs
• After 30 days from purchase: Customer is responsible for all return shipping costs

We recommend insuring your return shipment for the full replacement value, as Eco Bike USA is not liable for items lost or damaged during return transit.

Refund Options

Once your return is approved and received, you may choose:

• Refund to original payment method
• Store credit
• Exchange for another product

Refund Processing Time

Return processing typically takes 10-30 days from when we receive the returned item, though most refunds are processed faster. Refunds are issued to the original form of payment. If we cannot refund to the original payment method, we will offer store credit or an exchange.

Order Cancellations

• Within 24 hours of order confirmation: Free cancellation
• After 24 hours but before shipment: 10% administration fee applies
• After shipment: You will be responsible for return shipping fees plus up to a 25% restocking fee

Refused Deliveries

If a delivery is refused due to Eco Bike USA's error, you will be fully credited or items will be reshipped at our expense. If refused for other reasons, standard return policies and fees apply.

Items Not Eligible for Return

The following are not eligible for return or refund:

• Items returned after the 7-day return window
• Items returned without written authorization
• Items with signs of misuse, abuse, or improper care
• Items missing original packaging
• Items damaged due to customer negligence

Questions?

For return authorization or questions about our returns policy, please contact:

Eco Bike USA Customer Service

Email: support@ecobikesusa.com

Please allow up to 24 hours for a response to your return request.

This returns policy applies to Coastal Cruiser electric bikes purchased through Eco Bike USA. All returns must be coordinated through Eco Bike USA for approval.