Aostirmotor

Aostirmotor G350 36V/10Ah 350W Commuter Electric Bike

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Your Perfect City Companion: Elegant, Efficient, and Effortless

The AOSTIRMOTOR G350 redefines urban commuting with its elegant step-through design, lightweight construction, and reliable 350W motor. Built for riders who value comfort, convenience, and style, this city electric bike makes every journey—from morning commutes to afternoon errands—smooth, enjoyable, and effortless.

Perfect for: Urban commuters, seniors, women seeking easy mounting, casual riders, errands and shopping trips, short-distance travel, and anyone wanting a comfortable, low-maintenance city bike.


Key Features & Benefits

🚴 Efficient 350W Motor

  • Smooth acceleration for city riding
  • Reach speeds up to 25 mph with pedal assist
  • Quiet brushless motor for peaceful urban rides
  • Perfect power for flat terrain and moderate hills

🔋 Reliable 36V/10Ah Battery

  • Range: 16-22 miles per charge (depending on terrain and assist level)
  • Charge Time: 4-6 hours with included smart charger
  • Removable battery for convenient charging at home or office
  • Lightweight design keeps the bike nimble and easy to handle

🚪 Low Step-Through Frame

  • Easy mounting and dismounting—no high leg lift required
  • Perfect for seniors, women, and riders with mobility limitations
  • Lightweight 6061 aluminum alloy construction
  • Comfortable, upright riding position reduces back strain

🛞 26" x 2.1" City Tires

  • Smooth rolling on pavement and bike paths
  • Puncture-resistant design for worry-free commuting
  • Narrower profile than fat tires for better efficiency
  • Ideal balance of comfort and speed

Complete Specifications

Specification Details
Motor 350W brushless rear hub motor (TRUCK brand, comparable to Bafang quality)
Battery 36V 10Ah lithium-ion (removable)
Range 16-22 miles per charge
Top Speed 25 mph (pedal assist)
Tires 26" x 2.1" puncture-resistant
Frame Material 6061 aluminum alloy (step-through design)
Brakes Front and rear mechanical disc brakes (180mm front, 160mm rear)
Gears 7-speed Shimano/Sunrace drivetrain
Display M5-LCD display (speed, battery, distance, assist level)
Pedal Assist Levels PAS intelligent pedal assist system
Throttle Twist throttle for pure electric mode
Max Load Capacity 260 lbs
Saddle Height Range 27.5" - 36.2" (70-92 cm)
Lighting Integrated LED headlight
Fenders Front and rear fenders included
Rear Rack Sturdy aluminum rear rack included
Weight Approximately 55 lbs (25 kg)
Product Dimensions 67.7" x 43.3" (172 x 110 cm)
Warranty 1-year limited warranty (varies by component)

Ride Modes: Adapt to Your Needs

The G350 offers three versatile riding modes:

🔌 Pure Electric Mode (Throttle Only)

Twist the throttle and cruise without pedaling. Perfect for when you're tired, carrying cargo, or just want a relaxing ride.

🚴 Pedal Assist Mode (PAS)

The intelligent pedal assist system detects your pedaling and provides smooth electric assistance. Great for exercise while still getting help when you need it.

💪 Manual Mode

Turn off the motor and ride it like a traditional bike. The 7-speed Shimano/Sunrace gears give you plenty of options for any terrain.


Safety & Control Features

Dual Mechanical Disc Brakes - Front 180mm and rear 160mm rotors provide reliable stopping power
Bright LED Headlight - Integrated front light for visibility and safety
M5-LCD Smart Display - Monitor speed, battery level, distance, and assist mode at a glance
Front Fork Suspension - Shock-absorbing front fork smooths out bumps and rough roads
Sturdy Kickstand - Stable parking on any surface
Reflective Elements - Enhanced visibility for safer riding


What's Included

When your AOSTIRMOTOR G350 arrives, you'll receive everything you need to start riding:

  • ✓ AOSTIRMOTOR G350 Electric Bike (90% pre-assembled)
  • ✓ 36V/10Ah Removable Lithium Battery
  • ✓ Smart Battery Charger (110-220V)
  • ✓ Pedals
  • ✓ Tool Kit
  • ✓ User Manual
  • ✓ Front and Rear Fenders (installed)
  • ✓ LED Headlight (installed)
  • ✓ Aluminum Rear Rack (installed)

Assembly Required: Minimal assembly needed - attach handlebars, pedals, front wheel, and display (approximately 20-30 minutes).


Why Choose the AOSTIRMOTOR G350?

Designed for Accessibility

The low step-through frame is a game-changer for riders who struggle with traditional bike frames. No more awkward leg swings or balance issues—just step through and go. This makes the G350 ideal for seniors, women, and anyone with mobility concerns.

🌆 Built for City Life

This isn't an off-road beast—it's a refined city cruiser. The 26" x 2.1" tires roll smoothly on pavement, the upright riding position gives you excellent visibility in traffic, and the lightweight frame makes it easy to maneuver through urban environments.

🎒 Practical Features

The included rear rack is perfect for groceries, a backpack, or even a pet carrier. Add panniers or a basket (sold separately) to transform your G350 into the ultimate errand-running machine.

💰 Outstanding Value

Get a quality electric bike with a reliable motor, removable battery, step-through frame, and practical accessories at a price that won't break the bank. This is smart, affordable transportation.

🔧 Low Maintenance

The G350 is built with proven components that require minimal upkeep. Mechanical disc brakes are easy to service, the Shimano/Sunrace drivetrain is reliable, and the brushless motor is virtually maintenance-free.


Real-World Performance

Estimated Range by Riding Conditions:

Riding Condition Estimated Range
Flat terrain, light pedal assist, 150 lb rider 20-22 miles
Mixed terrain, moderate assist, 180 lb rider 17-19 miles
Hilly terrain, high assist, 200 lb rider 16-18 miles
Throttle only, mixed terrain 15-17 miles

Note: Actual range varies based on rider weight, terrain, wind, temperature, tire pressure, and riding style.


Who Is This Bike For?

Perfect For:

  • Urban commuters (under 10 miles each way)
  • Seniors seeking easy-to-mount transportation
  • Women who prefer step-through frames
  • Casual riders who want electric assistance
  • Errand runners and grocery shoppers
  • Riders with mobility limitations
  • Anyone seeking a lightweight, practical city bike
  • Budget-conscious buyers

⚠️ Consider Alternatives If:

  • You need long-range capability (25+ miles)
  • You plan to ride on rough trails or off-road
  • You're looking for high-speed performance (30+ mph)
  • You need to carry heavy cargo regularly (over 50 lbs)
  • You're taller than 6'3" or shorter than 5'3"

Eco Bikes USA Advantage

When you buy from Eco Bikes USA, you get more than just a great bike:

Free Delivery - We ship to your door at no extra cost
Price Match Guarantee - Find it cheaper? We'll match it
Ships in 1-3 Business Days - Order today, ships fast
Excellent Customer Support - Real people ready to help
1-Year Warranty - Ride with confidence


Ready to Transform Your Commute?

The AOSTIRMOTOR G350 delivers elegant design, practical features, and reliable performance at an unbeatable price. Whether you're commuting to work, running errands, or just enjoying a leisurely ride, this step-through electric bike makes every journey easier and more enjoyable.

Order today and experience the perfect blend of comfort, convenience, and electric power.

Frequently Asked Questions

How long does the battery last?

The 36V/10Ah battery provides 16-22 miles per charge depending on conditions. Battery lifespan is typically 800-1000 charge cycles (3-5 years of regular use). Always recharge regularly to extend battery life.

Is this bike suitable for seniors?

Absolutely! The low step-through frame design makes mounting and dismounting extremely easy, eliminating the need to swing your leg over a high top tube. The upright riding position is comfortable and provides excellent visibility. Many seniors find this to be the perfect electric bike.

Can I ride it in the rain?

Yes, the G350 is water-resistant (not waterproof). Light rain is fine, but avoid deep puddles and never submerge the electrical components. Always dry the bike after riding in wet conditions.

How fast can it go?

The G350 can reach speeds up to 25 mph with pedal assist. Actual speed depends on rider weight, terrain, and assist level.

Is it street legal?

Yes, in most states. The G350 meets Class 2 e-bike specifications (throttle + pedal assist). Check your local regulations as e-bike laws vary by state and municipality.

How much assembly is required?

The bike arrives 90% pre-assembled. You'll need to attach the handlebars, front wheel, pedals, and display. Takes about 20-30 minutes with the included tools and manual.

What's the weight limit?

Maximum load capacity is 260 lbs, including the rider and any cargo.

Can I add a basket or panniers?

Yes! The included rear rack is perfect for adding panniers, baskets, or cargo bags. You can also add a front basket to the handlebars (accessories sold separately).

What is the saddle height range?

The adjustable seat post allows for saddle heights from 27.5" to 36.2" (70-92 cm), accommodating riders approximately 5'3" to 6'3".

Does it come with a warranty?

Yes, the G350 includes a 1-year limited warranty. Coverage varies by component: frame (3 years), battery (18 months), motor (12 months), and other components (6-12 months).

AOSTIRMOTOR Electric Bike Manufacturer's Warranty Policy

Warranty Coverage

All AOSTIRMOTOR electric bikes sold by Eco Bike USA are covered under a 1-year all-inclusive manufacturer's warranty for the original owner against manufacturing defects. This warranty is registered automatically when you receive your product and applies to the original purchaser only.

Note: Free accessories included with your purchase are not covered by warranty service.

Warranty Transfer

The warranty may be transferred to a new owner only if both conditions are met:

  • The 1-year warranty period has not expired since the original owner received the bike
  • The new owner has the original purchaser's name and order number

Comprehensive Coverage

Power System (12-18 months)

  • Battery: 18 months
  • Motor: 12 months
  • Controller: 12 months
  • Charger: 12 months
  • Display: 12 months
  • Throttle/Turn-Handle: 12 months
  • Power Sensor: 12 months

Free replacement parts and free shipping within warranty period

Structural System

  • Frame: 36 months
  • Fork: 12 months
  • Handlebar: 12 months
  • Middle Axle: 12 months
  • Chainring + Crank: 12 months
  • Rear Rack: 12 months

Guaranteed against factory workmanship and material defects

Brake System (12 months)

  • Brake lever
  • Disc brakes
  • Brake components

Free replacement parts and free shipping within warranty period

Wheel System

  • Rims: 12 months
  • Fenders: 6 months
  • Tires: 6 months

Speed System (12 months)

  • Derailleur
  • Gear shift lever
  • Chain
  • Turn-handle

Free replacement parts and free shipping within warranty period

Shock Absorption System (12 months)

  • Front suspension
  • Rear suspension

Other Components

  • Pedals: 12 months
  • Footrest: 12 months
  • Saddle: 6 months
  • Tube clamp: 6 months
  • Lights: 6 months

Warranty Exclusions

This warranty does NOT cover:

  1. Normal wear and tear
  2. Damage from abuse, neglect, improper repair, improper maintenance, alteration, or modification
  3. Improper installation of third-party components, parts, or accessories
  4. Unauthorized modifications
  5. Battery damage from power surges, improper charger use, improper maintenance, or water damage
  6. Wear items such as brake pads, tires, tubes, and chains (normal consumables)
  7. Damage from accidents, misuse, or negligence
  8. Bikes with more than normal usage signs or modifications from original specifications

Customer Responsibilities

For warranty claims, customers are responsible for:

  • Labor costs for installing replacement parts
  • Operating costs associated with part installation
  • Taking the bike to a local certified bicycle repair shop (if applicable)

Warranty Claims Process

If you have any issues with your AOSTIRMOTOR electric bike, please contact Eco Bike USA at support@ecobikesusa.com. We will assist you in filing a warranty claim with the manufacturer.

Please provide:

  • Order information
  • Description of the issue
  • Photos or videos of the problem
  • Odometer reading (if applicable)

Important Notes

  • The warranty is only valid in the country/region where the bicycle was purchased
  • Shipping damage is covered under warranty when reported immediately upon delivery
  • Regular maintenance is required to keep your warranty valid
  • Keep your original order confirmation as proof of purchase

Shipping

When you place your order, you will receive an Order Confirmation with the details about your purchase.

We will process your order within 12 hours. If it's during business hours, it'll be much sooner. We know you want to receive your item(s) ASAP!

After your order is processed, it will ship within 2-3 business days and you'll receive a Shipment Confirmation with your tracking information. We will also notify you when your shipment is out for delivery and when it's been delivered.

Most orders are shipped via USPS, FedEx, UPS.

IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to ensure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

Do we charge sales tax on ebikes and accessories?

No we do not.

How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as other premium couriers.

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

AOSTIRMOTOR Electric Bike Return & Refund Policy

Return Eligibility

We accept return requests for non-defective or non-damaged electric bicycles within 30 days of delivery. Returns must be requested by contacting Eco Bike USA customer service within this timeframe. We will not accept returns after 30 days from the delivery date.

Return Conditions

To be eligible for a return, your AOSTIRMOTOR electric bike must meet ALL of the following conditions:

  • Less than 10 miles on the odometer
  • Free of any wear, dirt, dust, fragrance, or signs of use
  • In the same packaging and condition as received
  • Include ALL original items: bike, charger, keys, tool kit, and all accessories

Return Fees & Refunds

  • 15% processing fee will be charged on all bicycle returns
  • You will receive an 85% refund of the total order price
  • Products that have not yet shipped are subject to a 10% processing fee

Return Process

Important: Return applications are only accepted by email, not by phone.

  1. Submit Return Request

    Email your return request to support@ecobikesusa.com including:

    Order number and information
    Reason for return
    Clear photos of the bike

  2. Pack According to Instructions

    You must pack the bicycle according to our requirements, take photos after packing, and send them to us for approval
  3. Receive Authorization

    After receiving authorization from customer service, we will send you a prepaid return shipping label. Print and affix the label to the box.
  4. Refund Processing

    Your refund will be processed within 3 business days after our warehouse confirms receipt of the returned bike. Bank processing may cause slight delays.

Warning: Products returned without authorization from customer service will be rejected and returned to you at your expense.

Non-Returnable Items

The following items cannot be returned:

  • All parts and accessories
  • Special orders
  • Used products (except for extreme breakage/malfunction covered under warranty)

Defective or Damaged Products

If your bike arrives defective or damaged, this is covered under our warranty policy, not the return policy. Please contact us immediately at support@ecobikesusa.com with photos of the damage. We will be responsible for repairs or replacements at no charge to you.

Quality Guarantee

We promise that all electric bicycles received by our customers are brand new. We will never sell returned, refurbished, or clearance stock bicycles.

Your Perfect City Companion: Elegant, Efficient, and Effortless

The AOSTIRMOTOR G350 redefines urban commuting with its elegant step-through design, lightweight construction, and reliable 350W motor. Built for riders who value comfort, convenience, and style, this city electric bike makes every journey—from morning commutes to afternoon errands—smooth, enjoyable, and effortless.

Perfect for: Urban commuters, seniors, women seeking easy mounting, casual riders, errands and shopping trips, short-distance travel, and anyone wanting a comfortable, low-maintenance city bike.


Key Features & Benefits

🚴 Efficient 350W Motor

  • Smooth acceleration for city riding
  • Reach speeds up to 25 mph with pedal assist
  • Quiet brushless motor for peaceful urban rides
  • Perfect power for flat terrain and moderate hills

🔋 Reliable 36V/10Ah Battery

  • Range: 16-22 miles per charge (depending on terrain and assist level)
  • Charge Time: 4-6 hours with included smart charger
  • Removable battery for convenient charging at home or office
  • Lightweight design keeps the bike nimble and easy to handle

🚪 Low Step-Through Frame

  • Easy mounting and dismounting—no high leg lift required
  • Perfect for seniors, women, and riders with mobility limitations
  • Lightweight 6061 aluminum alloy construction
  • Comfortable, upright riding position reduces back strain

🛞 26" x 2.1" City Tires

  • Smooth rolling on pavement and bike paths
  • Puncture-resistant design for worry-free commuting
  • Narrower profile than fat tires for better efficiency
  • Ideal balance of comfort and speed

Complete Specifications

Specification Details
Motor 350W brushless rear hub motor (TRUCK brand, comparable to Bafang quality)
Battery 36V 10Ah lithium-ion (removable)
Range 16-22 miles per charge
Top Speed 25 mph (pedal assist)
Tires 26" x 2.1" puncture-resistant
Frame Material 6061 aluminum alloy (step-through design)
Brakes Front and rear mechanical disc brakes (180mm front, 160mm rear)
Gears 7-speed Shimano/Sunrace drivetrain
Display M5-LCD display (speed, battery, distance, assist level)
Pedal Assist Levels PAS intelligent pedal assist system
Throttle Twist throttle for pure electric mode
Max Load Capacity 260 lbs
Saddle Height Range 27.5" - 36.2" (70-92 cm)
Lighting Integrated LED headlight
Fenders Front and rear fenders included
Rear Rack Sturdy aluminum rear rack included
Weight Approximately 55 lbs (25 kg)
Product Dimensions 67.7" x 43.3" (172 x 110 cm)
Warranty 1-year limited warranty (varies by component)

Ride Modes: Adapt to Your Needs

The G350 offers three versatile riding modes:

🔌 Pure Electric Mode (Throttle Only)

Twist the throttle and cruise without pedaling. Perfect for when you're tired, carrying cargo, or just want a relaxing ride.

🚴 Pedal Assist Mode (PAS)

The intelligent pedal assist system detects your pedaling and provides smooth electric assistance. Great for exercise while still getting help when you need it.

💪 Manual Mode

Turn off the motor and ride it like a traditional bike. The 7-speed Shimano/Sunrace gears give you plenty of options for any terrain.


Safety & Control Features

Dual Mechanical Disc Brakes - Front 180mm and rear 160mm rotors provide reliable stopping power
Bright LED Headlight - Integrated front light for visibility and safety
M5-LCD Smart Display - Monitor speed, battery level, distance, and assist mode at a glance
Front Fork Suspension - Shock-absorbing front fork smooths out bumps and rough roads
Sturdy Kickstand - Stable parking on any surface
Reflective Elements - Enhanced visibility for safer riding


What's Included

When your AOSTIRMOTOR G350 arrives, you'll receive everything you need to start riding:

  • ✓ AOSTIRMOTOR G350 Electric Bike (90% pre-assembled)
  • ✓ 36V/10Ah Removable Lithium Battery
  • ✓ Smart Battery Charger (110-220V)
  • ✓ Pedals
  • ✓ Tool Kit
  • ✓ User Manual
  • ✓ Front and Rear Fenders (installed)
  • ✓ LED Headlight (installed)
  • ✓ Aluminum Rear Rack (installed)

Assembly Required: Minimal assembly needed - attach handlebars, pedals, front wheel, and display (approximately 20-30 minutes).


Why Choose the AOSTIRMOTOR G350?

Designed for Accessibility

The low step-through frame is a game-changer for riders who struggle with traditional bike frames. No more awkward leg swings or balance issues—just step through and go. This makes the G350 ideal for seniors, women, and anyone with mobility concerns.

🌆 Built for City Life

This isn't an off-road beast—it's a refined city cruiser. The 26" x 2.1" tires roll smoothly on pavement, the upright riding position gives you excellent visibility in traffic, and the lightweight frame makes it easy to maneuver through urban environments.

🎒 Practical Features

The included rear rack is perfect for groceries, a backpack, or even a pet carrier. Add panniers or a basket (sold separately) to transform your G350 into the ultimate errand-running machine.

💰 Outstanding Value

Get a quality electric bike with a reliable motor, removable battery, step-through frame, and practical accessories at a price that won't break the bank. This is smart, affordable transportation.

🔧 Low Maintenance

The G350 is built with proven components that require minimal upkeep. Mechanical disc brakes are easy to service, the Shimano/Sunrace drivetrain is reliable, and the brushless motor is virtually maintenance-free.


Real-World Performance

Estimated Range by Riding Conditions:

Riding Condition Estimated Range
Flat terrain, light pedal assist, 150 lb rider 20-22 miles
Mixed terrain, moderate assist, 180 lb rider 17-19 miles
Hilly terrain, high assist, 200 lb rider 16-18 miles
Throttle only, mixed terrain 15-17 miles

Note: Actual range varies based on rider weight, terrain, wind, temperature, tire pressure, and riding style.


Who Is This Bike For?

Perfect For:

  • Urban commuters (under 10 miles each way)
  • Seniors seeking easy-to-mount transportation
  • Women who prefer step-through frames
  • Casual riders who want electric assistance
  • Errand runners and grocery shoppers
  • Riders with mobility limitations
  • Anyone seeking a lightweight, practical city bike
  • Budget-conscious buyers

⚠️ Consider Alternatives If:

  • You need long-range capability (25+ miles)
  • You plan to ride on rough trails or off-road
  • You're looking for high-speed performance (30+ mph)
  • You need to carry heavy cargo regularly (over 50 lbs)
  • You're taller than 6'3" or shorter than 5'3"

Eco Bikes USA Advantage

When you buy from Eco Bikes USA, you get more than just a great bike:

Free Delivery - We ship to your door at no extra cost
Price Match Guarantee - Find it cheaper? We'll match it
Ships in 1-3 Business Days - Order today, ships fast
Excellent Customer Support - Real people ready to help
1-Year Warranty - Ride with confidence


Ready to Transform Your Commute?

The AOSTIRMOTOR G350 delivers elegant design, practical features, and reliable performance at an unbeatable price. Whether you're commuting to work, running errands, or just enjoying a leisurely ride, this step-through electric bike makes every journey easier and more enjoyable.

Order today and experience the perfect blend of comfort, convenience, and electric power.

Frequently Asked Questions

How long does the battery last?

The 36V/10Ah battery provides 16-22 miles per charge depending on conditions. Battery lifespan is typically 800-1000 charge cycles (3-5 years of regular use). Always recharge regularly to extend battery life.

Is this bike suitable for seniors?

Absolutely! The low step-through frame design makes mounting and dismounting extremely easy, eliminating the need to swing your leg over a high top tube. The upright riding position is comfortable and provides excellent visibility. Many seniors find this to be the perfect electric bike.

Can I ride it in the rain?

Yes, the G350 is water-resistant (not waterproof). Light rain is fine, but avoid deep puddles and never submerge the electrical components. Always dry the bike after riding in wet conditions.

How fast can it go?

The G350 can reach speeds up to 25 mph with pedal assist. Actual speed depends on rider weight, terrain, and assist level.

Is it street legal?

Yes, in most states. The G350 meets Class 2 e-bike specifications (throttle + pedal assist). Check your local regulations as e-bike laws vary by state and municipality.

How much assembly is required?

The bike arrives 90% pre-assembled. You'll need to attach the handlebars, front wheel, pedals, and display. Takes about 20-30 minutes with the included tools and manual.

What's the weight limit?

Maximum load capacity is 260 lbs, including the rider and any cargo.

Can I add a basket or panniers?

Yes! The included rear rack is perfect for adding panniers, baskets, or cargo bags. You can also add a front basket to the handlebars (accessories sold separately).

What is the saddle height range?

The adjustable seat post allows for saddle heights from 27.5" to 36.2" (70-92 cm), accommodating riders approximately 5'3" to 6'3".

Does it come with a warranty?

Yes, the G350 includes a 1-year limited warranty. Coverage varies by component: frame (3 years), battery (18 months), motor (12 months), and other components (6-12 months).

AOSTIRMOTOR Electric Bike Manufacturer's Warranty Policy

Warranty Coverage

All AOSTIRMOTOR electric bikes sold by Eco Bike USA are covered under a 1-year all-inclusive manufacturer's warranty for the original owner against manufacturing defects. This warranty is registered automatically when you receive your product and applies to the original purchaser only.

Note: Free accessories included with your purchase are not covered by warranty service.

Warranty Transfer

The warranty may be transferred to a new owner only if both conditions are met:

  • The 1-year warranty period has not expired since the original owner received the bike
  • The new owner has the original purchaser's name and order number

Comprehensive Coverage

Power System (12-18 months)

  • Battery: 18 months
  • Motor: 12 months
  • Controller: 12 months
  • Charger: 12 months
  • Display: 12 months
  • Throttle/Turn-Handle: 12 months
  • Power Sensor: 12 months

Free replacement parts and free shipping within warranty period

Structural System

  • Frame: 36 months
  • Fork: 12 months
  • Handlebar: 12 months
  • Middle Axle: 12 months
  • Chainring + Crank: 12 months
  • Rear Rack: 12 months

Guaranteed against factory workmanship and material defects

Brake System (12 months)

  • Brake lever
  • Disc brakes
  • Brake components

Free replacement parts and free shipping within warranty period

Wheel System

  • Rims: 12 months
  • Fenders: 6 months
  • Tires: 6 months

Speed System (12 months)

  • Derailleur
  • Gear shift lever
  • Chain
  • Turn-handle

Free replacement parts and free shipping within warranty period

Shock Absorption System (12 months)

  • Front suspension
  • Rear suspension

Other Components

  • Pedals: 12 months
  • Footrest: 12 months
  • Saddle: 6 months
  • Tube clamp: 6 months
  • Lights: 6 months

Warranty Exclusions

This warranty does NOT cover:

  1. Normal wear and tear
  2. Damage from abuse, neglect, improper repair, improper maintenance, alteration, or modification
  3. Improper installation of third-party components, parts, or accessories
  4. Unauthorized modifications
  5. Battery damage from power surges, improper charger use, improper maintenance, or water damage
  6. Wear items such as brake pads, tires, tubes, and chains (normal consumables)
  7. Damage from accidents, misuse, or negligence
  8. Bikes with more than normal usage signs or modifications from original specifications

Customer Responsibilities

For warranty claims, customers are responsible for:

  • Labor costs for installing replacement parts
  • Operating costs associated with part installation
  • Taking the bike to a local certified bicycle repair shop (if applicable)

Warranty Claims Process

If you have any issues with your AOSTIRMOTOR electric bike, please contact Eco Bike USA at support@ecobikesusa.com. We will assist you in filing a warranty claim with the manufacturer.

Please provide:

  • Order information
  • Description of the issue
  • Photos or videos of the problem
  • Odometer reading (if applicable)

Important Notes

  • The warranty is only valid in the country/region where the bicycle was purchased
  • Shipping damage is covered under warranty when reported immediately upon delivery
  • Regular maintenance is required to keep your warranty valid
  • Keep your original order confirmation as proof of purchase

Shipping

When you place your order, you will receive an Order Confirmation with the details about your purchase.

We will process your order within 12 hours. If it's during business hours, it'll be much sooner. We know you want to receive your item(s) ASAP!

After your order is processed, it will ship within 2-3 business days and you'll receive a Shipment Confirmation with your tracking information. We will also notify you when your shipment is out for delivery and when it's been delivered.

Most orders are shipped via USPS, FedEx, UPS.

IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to ensure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

Do we charge sales tax on ebikes and accessories?

No we do not.

How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as other premium couriers.

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

AOSTIRMOTOR Electric Bike Return & Refund Policy

Return Eligibility

We accept return requests for non-defective or non-damaged electric bicycles within 30 days of delivery. Returns must be requested by contacting Eco Bike USA customer service within this timeframe. We will not accept returns after 30 days from the delivery date.

Return Conditions

To be eligible for a return, your AOSTIRMOTOR electric bike must meet ALL of the following conditions:

  • Less than 10 miles on the odometer
  • Free of any wear, dirt, dust, fragrance, or signs of use
  • In the same packaging and condition as received
  • Include ALL original items: bike, charger, keys, tool kit, and all accessories

Return Fees & Refunds

  • 15% processing fee will be charged on all bicycle returns
  • You will receive an 85% refund of the total order price
  • Products that have not yet shipped are subject to a 10% processing fee

Return Process

Important: Return applications are only accepted by email, not by phone.

  1. Submit Return Request

    Email your return request to support@ecobikesusa.com including:

    Order number and information
    Reason for return
    Clear photos of the bike

  2. Pack According to Instructions

    You must pack the bicycle according to our requirements, take photos after packing, and send them to us for approval
  3. Receive Authorization

    After receiving authorization from customer service, we will send you a prepaid return shipping label. Print and affix the label to the box.
  4. Refund Processing

    Your refund will be processed within 3 business days after our warehouse confirms receipt of the returned bike. Bank processing may cause slight delays.

Warning: Products returned without authorization from customer service will be rejected and returned to you at your expense.

Non-Returnable Items

The following items cannot be returned:

  • All parts and accessories
  • Special orders
  • Used products (except for extreme breakage/malfunction covered under warranty)

Defective or Damaged Products

If your bike arrives defective or damaged, this is covered under our warranty policy, not the return policy. Please contact us immediately at support@ecobikesusa.com with photos of the damage. We will be responsible for repairs or replacements at no charge to you.

Quality Guarantee

We promise that all electric bicycles received by our customers are brand new. We will never sell returned, refurbished, or clearance stock bicycles.

Your Perfect City Companion: Elegant, Efficient, and Effortless

The AOSTIRMOTOR G350 redefines urban commuting with its elegant step-through design, lightweight construction, and reliable 350W motor. Built for riders who value comfort, convenience, and style, this city electric bike makes every journey—from morning commutes to afternoon errands—smooth, enjoyable, and effortless.

Perfect for: Urban commuters, seniors, women seeking easy mounting, casual riders, errands and shopping trips, short-distance travel, and anyone wanting a comfortable, low-maintenance city bike.


Key Features & Benefits

🚴 Efficient 350W Motor

  • Smooth acceleration for city riding
  • Reach speeds up to 25 mph with pedal assist
  • Quiet brushless motor for peaceful urban rides
  • Perfect power for flat terrain and moderate hills

🔋 Reliable 36V/10Ah Battery

  • Range: 16-22 miles per charge (depending on terrain and assist level)
  • Charge Time: 4-6 hours with included smart charger
  • Removable battery for convenient charging at home or office
  • Lightweight design keeps the bike nimble and easy to handle

🚪 Low Step-Through Frame

  • Easy mounting and dismounting—no high leg lift required
  • Perfect for seniors, women, and riders with mobility limitations
  • Lightweight 6061 aluminum alloy construction
  • Comfortable, upright riding position reduces back strain

🛞 26" x 2.1" City Tires

  • Smooth rolling on pavement and bike paths
  • Puncture-resistant design for worry-free commuting
  • Narrower profile than fat tires for better efficiency
  • Ideal balance of comfort and speed

Complete Specifications

Specification Details
Motor 350W brushless rear hub motor (TRUCK brand, comparable to Bafang quality)
Battery 36V 10Ah lithium-ion (removable)
Range 16-22 miles per charge
Top Speed 25 mph (pedal assist)
Tires 26" x 2.1" puncture-resistant
Frame Material 6061 aluminum alloy (step-through design)
Brakes Front and rear mechanical disc brakes (180mm front, 160mm rear)
Gears 7-speed Shimano/Sunrace drivetrain
Display M5-LCD display (speed, battery, distance, assist level)
Pedal Assist Levels PAS intelligent pedal assist system
Throttle Twist throttle for pure electric mode
Max Load Capacity 260 lbs
Saddle Height Range 27.5" - 36.2" (70-92 cm)
Lighting Integrated LED headlight
Fenders Front and rear fenders included
Rear Rack Sturdy aluminum rear rack included
Weight Approximately 55 lbs (25 kg)
Product Dimensions 67.7" x 43.3" (172 x 110 cm)
Warranty 1-year limited warranty (varies by component)

Ride Modes: Adapt to Your Needs

The G350 offers three versatile riding modes:

🔌 Pure Electric Mode (Throttle Only)

Twist the throttle and cruise without pedaling. Perfect for when you're tired, carrying cargo, or just want a relaxing ride.

🚴 Pedal Assist Mode (PAS)

The intelligent pedal assist system detects your pedaling and provides smooth electric assistance. Great for exercise while still getting help when you need it.

💪 Manual Mode

Turn off the motor and ride it like a traditional bike. The 7-speed Shimano/Sunrace gears give you plenty of options for any terrain.


Safety & Control Features

Dual Mechanical Disc Brakes - Front 180mm and rear 160mm rotors provide reliable stopping power
Bright LED Headlight - Integrated front light for visibility and safety
M5-LCD Smart Display - Monitor speed, battery level, distance, and assist mode at a glance
Front Fork Suspension - Shock-absorbing front fork smooths out bumps and rough roads
Sturdy Kickstand - Stable parking on any surface
Reflective Elements - Enhanced visibility for safer riding


What's Included

When your AOSTIRMOTOR G350 arrives, you'll receive everything you need to start riding:

  • ✓ AOSTIRMOTOR G350 Electric Bike (90% pre-assembled)
  • ✓ 36V/10Ah Removable Lithium Battery
  • ✓ Smart Battery Charger (110-220V)
  • ✓ Pedals
  • ✓ Tool Kit
  • ✓ User Manual
  • ✓ Front and Rear Fenders (installed)
  • ✓ LED Headlight (installed)
  • ✓ Aluminum Rear Rack (installed)

Assembly Required: Minimal assembly needed - attach handlebars, pedals, front wheel, and display (approximately 20-30 minutes).


Why Choose the AOSTIRMOTOR G350?

Designed for Accessibility

The low step-through frame is a game-changer for riders who struggle with traditional bike frames. No more awkward leg swings or balance issues—just step through and go. This makes the G350 ideal for seniors, women, and anyone with mobility concerns.

🌆 Built for City Life

This isn't an off-road beast—it's a refined city cruiser. The 26" x 2.1" tires roll smoothly on pavement, the upright riding position gives you excellent visibility in traffic, and the lightweight frame makes it easy to maneuver through urban environments.

🎒 Practical Features

The included rear rack is perfect for groceries, a backpack, or even a pet carrier. Add panniers or a basket (sold separately) to transform your G350 into the ultimate errand-running machine.

💰 Outstanding Value

Get a quality electric bike with a reliable motor, removable battery, step-through frame, and practical accessories at a price that won't break the bank. This is smart, affordable transportation.

🔧 Low Maintenance

The G350 is built with proven components that require minimal upkeep. Mechanical disc brakes are easy to service, the Shimano/Sunrace drivetrain is reliable, and the brushless motor is virtually maintenance-free.


Real-World Performance

Estimated Range by Riding Conditions:

Riding Condition Estimated Range
Flat terrain, light pedal assist, 150 lb rider 20-22 miles
Mixed terrain, moderate assist, 180 lb rider 17-19 miles
Hilly terrain, high assist, 200 lb rider 16-18 miles
Throttle only, mixed terrain 15-17 miles

Note: Actual range varies based on rider weight, terrain, wind, temperature, tire pressure, and riding style.


Who Is This Bike For?

Perfect For:

  • Urban commuters (under 10 miles each way)
  • Seniors seeking easy-to-mount transportation
  • Women who prefer step-through frames
  • Casual riders who want electric assistance
  • Errand runners and grocery shoppers
  • Riders with mobility limitations
  • Anyone seeking a lightweight, practical city bike
  • Budget-conscious buyers

⚠️ Consider Alternatives If:

  • You need long-range capability (25+ miles)
  • You plan to ride on rough trails or off-road
  • You're looking for high-speed performance (30+ mph)
  • You need to carry heavy cargo regularly (over 50 lbs)
  • You're taller than 6'3" or shorter than 5'3"

Eco Bikes USA Advantage

When you buy from Eco Bikes USA, you get more than just a great bike:

Free Delivery - We ship to your door at no extra cost
Price Match Guarantee - Find it cheaper? We'll match it
Ships in 1-3 Business Days - Order today, ships fast
Excellent Customer Support - Real people ready to help
1-Year Warranty - Ride with confidence


Ready to Transform Your Commute?

The AOSTIRMOTOR G350 delivers elegant design, practical features, and reliable performance at an unbeatable price. Whether you're commuting to work, running errands, or just enjoying a leisurely ride, this step-through electric bike makes every journey easier and more enjoyable.

Order today and experience the perfect blend of comfort, convenience, and electric power.

Frequently Asked Questions

How long does the battery last?

The 36V/10Ah battery provides 16-22 miles per charge depending on conditions. Battery lifespan is typically 800-1000 charge cycles (3-5 years of regular use). Always recharge regularly to extend battery life.

Is this bike suitable for seniors?

Absolutely! The low step-through frame design makes mounting and dismounting extremely easy, eliminating the need to swing your leg over a high top tube. The upright riding position is comfortable and provides excellent visibility. Many seniors find this to be the perfect electric bike.

Can I ride it in the rain?

Yes, the G350 is water-resistant (not waterproof). Light rain is fine, but avoid deep puddles and never submerge the electrical components. Always dry the bike after riding in wet conditions.

How fast can it go?

The G350 can reach speeds up to 25 mph with pedal assist. Actual speed depends on rider weight, terrain, and assist level.

Is it street legal?

Yes, in most states. The G350 meets Class 2 e-bike specifications (throttle + pedal assist). Check your local regulations as e-bike laws vary by state and municipality.

How much assembly is required?

The bike arrives 90% pre-assembled. You'll need to attach the handlebars, front wheel, pedals, and display. Takes about 20-30 minutes with the included tools and manual.

What's the weight limit?

Maximum load capacity is 260 lbs, including the rider and any cargo.

Can I add a basket or panniers?

Yes! The included rear rack is perfect for adding panniers, baskets, or cargo bags. You can also add a front basket to the handlebars (accessories sold separately).

What is the saddle height range?

The adjustable seat post allows for saddle heights from 27.5" to 36.2" (70-92 cm), accommodating riders approximately 5'3" to 6'3".

Does it come with a warranty?

Yes, the G350 includes a 1-year limited warranty. Coverage varies by component: frame (3 years), battery (18 months), motor (12 months), and other components (6-12 months).

AOSTIRMOTOR Electric Bike Manufacturer's Warranty Policy

Warranty Coverage

All AOSTIRMOTOR electric bikes sold by Eco Bike USA are covered under a 1-year all-inclusive manufacturer's warranty for the original owner against manufacturing defects. This warranty is registered automatically when you receive your product and applies to the original purchaser only.

Note: Free accessories included with your purchase are not covered by warranty service.

Warranty Transfer

The warranty may be transferred to a new owner only if both conditions are met:

  • The 1-year warranty period has not expired since the original owner received the bike
  • The new owner has the original purchaser's name and order number

Comprehensive Coverage

Power System (12-18 months)

  • Battery: 18 months
  • Motor: 12 months
  • Controller: 12 months
  • Charger: 12 months
  • Display: 12 months
  • Throttle/Turn-Handle: 12 months
  • Power Sensor: 12 months

Free replacement parts and free shipping within warranty period

Structural System

  • Frame: 36 months
  • Fork: 12 months
  • Handlebar: 12 months
  • Middle Axle: 12 months
  • Chainring + Crank: 12 months
  • Rear Rack: 12 months

Guaranteed against factory workmanship and material defects

Brake System (12 months)

  • Brake lever
  • Disc brakes
  • Brake components

Free replacement parts and free shipping within warranty period

Wheel System

  • Rims: 12 months
  • Fenders: 6 months
  • Tires: 6 months

Speed System (12 months)

  • Derailleur
  • Gear shift lever
  • Chain
  • Turn-handle

Free replacement parts and free shipping within warranty period

Shock Absorption System (12 months)

  • Front suspension
  • Rear suspension

Other Components

  • Pedals: 12 months
  • Footrest: 12 months
  • Saddle: 6 months
  • Tube clamp: 6 months
  • Lights: 6 months

Warranty Exclusions

This warranty does NOT cover:

  1. Normal wear and tear
  2. Damage from abuse, neglect, improper repair, improper maintenance, alteration, or modification
  3. Improper installation of third-party components, parts, or accessories
  4. Unauthorized modifications
  5. Battery damage from power surges, improper charger use, improper maintenance, or water damage
  6. Wear items such as brake pads, tires, tubes, and chains (normal consumables)
  7. Damage from accidents, misuse, or negligence
  8. Bikes with more than normal usage signs or modifications from original specifications

Customer Responsibilities

For warranty claims, customers are responsible for:

  • Labor costs for installing replacement parts
  • Operating costs associated with part installation
  • Taking the bike to a local certified bicycle repair shop (if applicable)

Warranty Claims Process

If you have any issues with your AOSTIRMOTOR electric bike, please contact Eco Bike USA at support@ecobikesusa.com. We will assist you in filing a warranty claim with the manufacturer.

Please provide:

  • Order information
  • Description of the issue
  • Photos or videos of the problem
  • Odometer reading (if applicable)

Important Notes

  • The warranty is only valid in the country/region where the bicycle was purchased
  • Shipping damage is covered under warranty when reported immediately upon delivery
  • Regular maintenance is required to keep your warranty valid
  • Keep your original order confirmation as proof of purchase

Shipping

When you place your order, you will receive an Order Confirmation with the details about your purchase.

We will process your order within 12 hours. If it's during business hours, it'll be much sooner. We know you want to receive your item(s) ASAP!

After your order is processed, it will ship within 2-3 business days and you'll receive a Shipment Confirmation with your tracking information. We will also notify you when your shipment is out for delivery and when it's been delivered.

Most orders are shipped via USPS, FedEx, UPS.

IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to ensure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

Do we charge sales tax on ebikes and accessories?

No we do not.

How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as other premium couriers.

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

AOSTIRMOTOR Electric Bike Return & Refund Policy

Return Eligibility

We accept return requests for non-defective or non-damaged electric bicycles within 30 days of delivery. Returns must be requested by contacting Eco Bike USA customer service within this timeframe. We will not accept returns after 30 days from the delivery date.

Return Conditions

To be eligible for a return, your AOSTIRMOTOR electric bike must meet ALL of the following conditions:

  • Less than 10 miles on the odometer
  • Free of any wear, dirt, dust, fragrance, or signs of use
  • In the same packaging and condition as received
  • Include ALL original items: bike, charger, keys, tool kit, and all accessories

Return Fees & Refunds

  • 15% processing fee will be charged on all bicycle returns
  • You will receive an 85% refund of the total order price
  • Products that have not yet shipped are subject to a 10% processing fee

Return Process

Important: Return applications are only accepted by email, not by phone.

  1. Submit Return Request

    Email your return request to support@ecobikesusa.com including:

    Order number and information
    Reason for return
    Clear photos of the bike

  2. Pack According to Instructions

    You must pack the bicycle according to our requirements, take photos after packing, and send them to us for approval
  3. Receive Authorization

    After receiving authorization from customer service, we will send you a prepaid return shipping label. Print and affix the label to the box.
  4. Refund Processing

    Your refund will be processed within 3 business days after our warehouse confirms receipt of the returned bike. Bank processing may cause slight delays.

Warning: Products returned without authorization from customer service will be rejected and returned to you at your expense.

Non-Returnable Items

The following items cannot be returned:

  • All parts and accessories
  • Special orders
  • Used products (except for extreme breakage/malfunction covered under warranty)

Defective or Damaged Products

If your bike arrives defective or damaged, this is covered under our warranty policy, not the return policy. Please contact us immediately at support@ecobikesusa.com with photos of the damage. We will be responsible for repairs or replacements at no charge to you.

Quality Guarantee

We promise that all electric bicycles received by our customers are brand new. We will never sell returned, refurbished, or clearance stock bicycles.

Your Perfect City Companion: Elegant, Efficient, and Effortless

The AOSTIRMOTOR G350 redefines urban commuting with its elegant step-through design, lightweight construction, and reliable 350W motor. Built for riders who value comfort, convenience, and style, this city electric bike makes every journey—from morning commutes to afternoon errands—smooth, enjoyable, and effortless.

Perfect for: Urban commuters, seniors, women seeking easy mounting, casual riders, errands and shopping trips, short-distance travel, and anyone wanting a comfortable, low-maintenance city bike.


Key Features & Benefits

🚴 Efficient 350W Motor

  • Smooth acceleration for city riding
  • Reach speeds up to 25 mph with pedal assist
  • Quiet brushless motor for peaceful urban rides
  • Perfect power for flat terrain and moderate hills

🔋 Reliable 36V/10Ah Battery

  • Range: 16-22 miles per charge (depending on terrain and assist level)
  • Charge Time: 4-6 hours with included smart charger
  • Removable battery for convenient charging at home or office
  • Lightweight design keeps the bike nimble and easy to handle

🚪 Low Step-Through Frame

  • Easy mounting and dismounting—no high leg lift required
  • Perfect for seniors, women, and riders with mobility limitations
  • Lightweight 6061 aluminum alloy construction
  • Comfortable, upright riding position reduces back strain

🛞 26" x 2.1" City Tires

  • Smooth rolling on pavement and bike paths
  • Puncture-resistant design for worry-free commuting
  • Narrower profile than fat tires for better efficiency
  • Ideal balance of comfort and speed

Complete Specifications

Specification Details
Motor 350W brushless rear hub motor (TRUCK brand, comparable to Bafang quality)
Battery 36V 10Ah lithium-ion (removable)
Range 16-22 miles per charge
Top Speed 25 mph (pedal assist)
Tires 26" x 2.1" puncture-resistant
Frame Material 6061 aluminum alloy (step-through design)
Brakes Front and rear mechanical disc brakes (180mm front, 160mm rear)
Gears 7-speed Shimano/Sunrace drivetrain
Display M5-LCD display (speed, battery, distance, assist level)
Pedal Assist Levels PAS intelligent pedal assist system
Throttle Twist throttle for pure electric mode
Max Load Capacity 260 lbs
Saddle Height Range 27.5" - 36.2" (70-92 cm)
Lighting Integrated LED headlight
Fenders Front and rear fenders included
Rear Rack Sturdy aluminum rear rack included
Weight Approximately 55 lbs (25 kg)
Product Dimensions 67.7" x 43.3" (172 x 110 cm)
Warranty 1-year limited warranty (varies by component)

Ride Modes: Adapt to Your Needs

The G350 offers three versatile riding modes:

🔌 Pure Electric Mode (Throttle Only)

Twist the throttle and cruise without pedaling. Perfect for when you're tired, carrying cargo, or just want a relaxing ride.

🚴 Pedal Assist Mode (PAS)

The intelligent pedal assist system detects your pedaling and provides smooth electric assistance. Great for exercise while still getting help when you need it.

💪 Manual Mode

Turn off the motor and ride it like a traditional bike. The 7-speed Shimano/Sunrace gears give you plenty of options for any terrain.


Safety & Control Features

Dual Mechanical Disc Brakes - Front 180mm and rear 160mm rotors provide reliable stopping power
Bright LED Headlight - Integrated front light for visibility and safety
M5-LCD Smart Display - Monitor speed, battery level, distance, and assist mode at a glance
Front Fork Suspension - Shock-absorbing front fork smooths out bumps and rough roads
Sturdy Kickstand - Stable parking on any surface
Reflective Elements - Enhanced visibility for safer riding


What's Included

When your AOSTIRMOTOR G350 arrives, you'll receive everything you need to start riding:

  • ✓ AOSTIRMOTOR G350 Electric Bike (90% pre-assembled)
  • ✓ 36V/10Ah Removable Lithium Battery
  • ✓ Smart Battery Charger (110-220V)
  • ✓ Pedals
  • ✓ Tool Kit
  • ✓ User Manual
  • ✓ Front and Rear Fenders (installed)
  • ✓ LED Headlight (installed)
  • ✓ Aluminum Rear Rack (installed)

Assembly Required: Minimal assembly needed - attach handlebars, pedals, front wheel, and display (approximately 20-30 minutes).


Why Choose the AOSTIRMOTOR G350?

Designed for Accessibility

The low step-through frame is a game-changer for riders who struggle with traditional bike frames. No more awkward leg swings or balance issues—just step through and go. This makes the G350 ideal for seniors, women, and anyone with mobility concerns.

🌆 Built for City Life

This isn't an off-road beast—it's a refined city cruiser. The 26" x 2.1" tires roll smoothly on pavement, the upright riding position gives you excellent visibility in traffic, and the lightweight frame makes it easy to maneuver through urban environments.

🎒 Practical Features

The included rear rack is perfect for groceries, a backpack, or even a pet carrier. Add panniers or a basket (sold separately) to transform your G350 into the ultimate errand-running machine.

💰 Outstanding Value

Get a quality electric bike with a reliable motor, removable battery, step-through frame, and practical accessories at a price that won't break the bank. This is smart, affordable transportation.

🔧 Low Maintenance

The G350 is built with proven components that require minimal upkeep. Mechanical disc brakes are easy to service, the Shimano/Sunrace drivetrain is reliable, and the brushless motor is virtually maintenance-free.


Real-World Performance

Estimated Range by Riding Conditions:

Riding Condition Estimated Range
Flat terrain, light pedal assist, 150 lb rider 20-22 miles
Mixed terrain, moderate assist, 180 lb rider 17-19 miles
Hilly terrain, high assist, 200 lb rider 16-18 miles
Throttle only, mixed terrain 15-17 miles

Note: Actual range varies based on rider weight, terrain, wind, temperature, tire pressure, and riding style.


Who Is This Bike For?

Perfect For:

  • Urban commuters (under 10 miles each way)
  • Seniors seeking easy-to-mount transportation
  • Women who prefer step-through frames
  • Casual riders who want electric assistance
  • Errand runners and grocery shoppers
  • Riders with mobility limitations
  • Anyone seeking a lightweight, practical city bike
  • Budget-conscious buyers

⚠️ Consider Alternatives If:

  • You need long-range capability (25+ miles)
  • You plan to ride on rough trails or off-road
  • You're looking for high-speed performance (30+ mph)
  • You need to carry heavy cargo regularly (over 50 lbs)
  • You're taller than 6'3" or shorter than 5'3"

Eco Bikes USA Advantage

When you buy from Eco Bikes USA, you get more than just a great bike:

Free Delivery - We ship to your door at no extra cost
Price Match Guarantee - Find it cheaper? We'll match it
Ships in 1-3 Business Days - Order today, ships fast
Excellent Customer Support - Real people ready to help
1-Year Warranty - Ride with confidence


Ready to Transform Your Commute?

The AOSTIRMOTOR G350 delivers elegant design, practical features, and reliable performance at an unbeatable price. Whether you're commuting to work, running errands, or just enjoying a leisurely ride, this step-through electric bike makes every journey easier and more enjoyable.

Order today and experience the perfect blend of comfort, convenience, and electric power.

Frequently Asked Questions

How long does the battery last?

The 36V/10Ah battery provides 16-22 miles per charge depending on conditions. Battery lifespan is typically 800-1000 charge cycles (3-5 years of regular use). Always recharge regularly to extend battery life.

Is this bike suitable for seniors?

Absolutely! The low step-through frame design makes mounting and dismounting extremely easy, eliminating the need to swing your leg over a high top tube. The upright riding position is comfortable and provides excellent visibility. Many seniors find this to be the perfect electric bike.

Can I ride it in the rain?

Yes, the G350 is water-resistant (not waterproof). Light rain is fine, but avoid deep puddles and never submerge the electrical components. Always dry the bike after riding in wet conditions.

How fast can it go?

The G350 can reach speeds up to 25 mph with pedal assist. Actual speed depends on rider weight, terrain, and assist level.

Is it street legal?

Yes, in most states. The G350 meets Class 2 e-bike specifications (throttle + pedal assist). Check your local regulations as e-bike laws vary by state and municipality.

How much assembly is required?

The bike arrives 90% pre-assembled. You'll need to attach the handlebars, front wheel, pedals, and display. Takes about 20-30 minutes with the included tools and manual.

What's the weight limit?

Maximum load capacity is 260 lbs, including the rider and any cargo.

Can I add a basket or panniers?

Yes! The included rear rack is perfect for adding panniers, baskets, or cargo bags. You can also add a front basket to the handlebars (accessories sold separately).

What is the saddle height range?

The adjustable seat post allows for saddle heights from 27.5" to 36.2" (70-92 cm), accommodating riders approximately 5'3" to 6'3".

Does it come with a warranty?

Yes, the G350 includes a 1-year limited warranty. Coverage varies by component: frame (3 years), battery (18 months), motor (12 months), and other components (6-12 months).

AOSTIRMOTOR Electric Bike Manufacturer's Warranty Policy

Warranty Coverage

All AOSTIRMOTOR electric bikes sold by Eco Bike USA are covered under a 1-year all-inclusive manufacturer's warranty for the original owner against manufacturing defects. This warranty is registered automatically when you receive your product and applies to the original purchaser only.

Note: Free accessories included with your purchase are not covered by warranty service.

Warranty Transfer

The warranty may be transferred to a new owner only if both conditions are met:

  • The 1-year warranty period has not expired since the original owner received the bike
  • The new owner has the original purchaser's name and order number

Comprehensive Coverage

Power System (12-18 months)

  • Battery: 18 months
  • Motor: 12 months
  • Controller: 12 months
  • Charger: 12 months
  • Display: 12 months
  • Throttle/Turn-Handle: 12 months
  • Power Sensor: 12 months

Free replacement parts and free shipping within warranty period

Structural System

  • Frame: 36 months
  • Fork: 12 months
  • Handlebar: 12 months
  • Middle Axle: 12 months
  • Chainring + Crank: 12 months
  • Rear Rack: 12 months

Guaranteed against factory workmanship and material defects

Brake System (12 months)

  • Brake lever
  • Disc brakes
  • Brake components

Free replacement parts and free shipping within warranty period

Wheel System

  • Rims: 12 months
  • Fenders: 6 months
  • Tires: 6 months

Speed System (12 months)

  • Derailleur
  • Gear shift lever
  • Chain
  • Turn-handle

Free replacement parts and free shipping within warranty period

Shock Absorption System (12 months)

  • Front suspension
  • Rear suspension

Other Components

  • Pedals: 12 months
  • Footrest: 12 months
  • Saddle: 6 months
  • Tube clamp: 6 months
  • Lights: 6 months

Warranty Exclusions

This warranty does NOT cover:

  1. Normal wear and tear
  2. Damage from abuse, neglect, improper repair, improper maintenance, alteration, or modification
  3. Improper installation of third-party components, parts, or accessories
  4. Unauthorized modifications
  5. Battery damage from power surges, improper charger use, improper maintenance, or water damage
  6. Wear items such as brake pads, tires, tubes, and chains (normal consumables)
  7. Damage from accidents, misuse, or negligence
  8. Bikes with more than normal usage signs or modifications from original specifications

Customer Responsibilities

For warranty claims, customers are responsible for:

  • Labor costs for installing replacement parts
  • Operating costs associated with part installation
  • Taking the bike to a local certified bicycle repair shop (if applicable)

Warranty Claims Process

If you have any issues with your AOSTIRMOTOR electric bike, please contact Eco Bike USA at support@ecobikesusa.com. We will assist you in filing a warranty claim with the manufacturer.

Please provide:

  • Order information
  • Description of the issue
  • Photos or videos of the problem
  • Odometer reading (if applicable)

Important Notes

  • The warranty is only valid in the country/region where the bicycle was purchased
  • Shipping damage is covered under warranty when reported immediately upon delivery
  • Regular maintenance is required to keep your warranty valid
  • Keep your original order confirmation as proof of purchase

Shipping

When you place your order, you will receive an Order Confirmation with the details about your purchase.

We will process your order within 12 hours. If it's during business hours, it'll be much sooner. We know you want to receive your item(s) ASAP!

After your order is processed, it will ship within 2-3 business days and you'll receive a Shipment Confirmation with your tracking information. We will also notify you when your shipment is out for delivery and when it's been delivered.

Most orders are shipped via USPS, FedEx, UPS.

IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to ensure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

Do we charge sales tax on ebikes and accessories?

No we do not.

How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as other premium couriers.

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

AOSTIRMOTOR Electric Bike Return & Refund Policy

Return Eligibility

We accept return requests for non-defective or non-damaged electric bicycles within 30 days of delivery. Returns must be requested by contacting Eco Bike USA customer service within this timeframe. We will not accept returns after 30 days from the delivery date.

Return Conditions

To be eligible for a return, your AOSTIRMOTOR electric bike must meet ALL of the following conditions:

  • Less than 10 miles on the odometer
  • Free of any wear, dirt, dust, fragrance, or signs of use
  • In the same packaging and condition as received
  • Include ALL original items: bike, charger, keys, tool kit, and all accessories

Return Fees & Refunds

  • 15% processing fee will be charged on all bicycle returns
  • You will receive an 85% refund of the total order price
  • Products that have not yet shipped are subject to a 10% processing fee

Return Process

Important: Return applications are only accepted by email, not by phone.

  1. Submit Return Request

    Email your return request to support@ecobikesusa.com including:

    Order number and information
    Reason for return
    Clear photos of the bike

  2. Pack According to Instructions

    You must pack the bicycle according to our requirements, take photos after packing, and send them to us for approval
  3. Receive Authorization

    After receiving authorization from customer service, we will send you a prepaid return shipping label. Print and affix the label to the box.
  4. Refund Processing

    Your refund will be processed within 3 business days after our warehouse confirms receipt of the returned bike. Bank processing may cause slight delays.

Warning: Products returned without authorization from customer service will be rejected and returned to you at your expense.

Non-Returnable Items

The following items cannot be returned:

  • All parts and accessories
  • Special orders
  • Used products (except for extreme breakage/malfunction covered under warranty)

Defective or Damaged Products

If your bike arrives defective or damaged, this is covered under our warranty policy, not the return policy. Please contact us immediately at support@ecobikesusa.com with photos of the damage. We will be responsible for repairs or replacements at no charge to you.

Quality Guarantee

We promise that all electric bicycles received by our customers are brand new. We will never sell returned, refurbished, or clearance stock bicycles.

Your Perfect City Companion: Elegant, Efficient, and Effortless

The AOSTIRMOTOR G350 redefines urban commuting with its elegant step-through design, lightweight construction, and reliable 350W motor. Built for riders who value comfort, convenience, and style, this city electric bike makes every journey—from morning commutes to afternoon errands—smooth, enjoyable, and effortless.

Perfect for: Urban commuters, seniors, women seeking easy mounting, casual riders, errands and shopping trips, short-distance travel, and anyone wanting a comfortable, low-maintenance city bike.


Key Features & Benefits

🚴 Efficient 350W Motor

  • Smooth acceleration for city riding
  • Reach speeds up to 25 mph with pedal assist
  • Quiet brushless motor for peaceful urban rides
  • Perfect power for flat terrain and moderate hills

🔋 Reliable 36V/10Ah Battery

  • Range: 16-22 miles per charge (depending on terrain and assist level)
  • Charge Time: 4-6 hours with included smart charger
  • Removable battery for convenient charging at home or office
  • Lightweight design keeps the bike nimble and easy to handle

🚪 Low Step-Through Frame

  • Easy mounting and dismounting—no high leg lift required
  • Perfect for seniors, women, and riders with mobility limitations
  • Lightweight 6061 aluminum alloy construction
  • Comfortable, upright riding position reduces back strain

🛞 26" x 2.1" City Tires

  • Smooth rolling on pavement and bike paths
  • Puncture-resistant design for worry-free commuting
  • Narrower profile than fat tires for better efficiency
  • Ideal balance of comfort and speed

Complete Specifications

Specification Details
Motor 350W brushless rear hub motor (TRUCK brand, comparable to Bafang quality)
Battery 36V 10Ah lithium-ion (removable)
Range 16-22 miles per charge
Top Speed 25 mph (pedal assist)
Tires 26" x 2.1" puncture-resistant
Frame Material 6061 aluminum alloy (step-through design)
Brakes Front and rear mechanical disc brakes (180mm front, 160mm rear)
Gears 7-speed Shimano/Sunrace drivetrain
Display M5-LCD display (speed, battery, distance, assist level)
Pedal Assist Levels PAS intelligent pedal assist system
Throttle Twist throttle for pure electric mode
Max Load Capacity 260 lbs
Saddle Height Range 27.5" - 36.2" (70-92 cm)
Lighting Integrated LED headlight
Fenders Front and rear fenders included
Rear Rack Sturdy aluminum rear rack included
Weight Approximately 55 lbs (25 kg)
Product Dimensions 67.7" x 43.3" (172 x 110 cm)
Warranty 1-year limited warranty (varies by component)

Ride Modes: Adapt to Your Needs

The G350 offers three versatile riding modes:

🔌 Pure Electric Mode (Throttle Only)

Twist the throttle and cruise without pedaling. Perfect for when you're tired, carrying cargo, or just want a relaxing ride.

🚴 Pedal Assist Mode (PAS)

The intelligent pedal assist system detects your pedaling and provides smooth electric assistance. Great for exercise while still getting help when you need it.

💪 Manual Mode

Turn off the motor and ride it like a traditional bike. The 7-speed Shimano/Sunrace gears give you plenty of options for any terrain.


Safety & Control Features

Dual Mechanical Disc Brakes - Front 180mm and rear 160mm rotors provide reliable stopping power
Bright LED Headlight - Integrated front light for visibility and safety
M5-LCD Smart Display - Monitor speed, battery level, distance, and assist mode at a glance
Front Fork Suspension - Shock-absorbing front fork smooths out bumps and rough roads
Sturdy Kickstand - Stable parking on any surface
Reflective Elements - Enhanced visibility for safer riding


What's Included

When your AOSTIRMOTOR G350 arrives, you'll receive everything you need to start riding:

  • ✓ AOSTIRMOTOR G350 Electric Bike (90% pre-assembled)
  • ✓ 36V/10Ah Removable Lithium Battery
  • ✓ Smart Battery Charger (110-220V)
  • ✓ Pedals
  • ✓ Tool Kit
  • ✓ User Manual
  • ✓ Front and Rear Fenders (installed)
  • ✓ LED Headlight (installed)
  • ✓ Aluminum Rear Rack (installed)

Assembly Required: Minimal assembly needed - attach handlebars, pedals, front wheel, and display (approximately 20-30 minutes).


Why Choose the AOSTIRMOTOR G350?

Designed for Accessibility

The low step-through frame is a game-changer for riders who struggle with traditional bike frames. No more awkward leg swings or balance issues—just step through and go. This makes the G350 ideal for seniors, women, and anyone with mobility concerns.

🌆 Built for City Life

This isn't an off-road beast—it's a refined city cruiser. The 26" x 2.1" tires roll smoothly on pavement, the upright riding position gives you excellent visibility in traffic, and the lightweight frame makes it easy to maneuver through urban environments.

🎒 Practical Features

The included rear rack is perfect for groceries, a backpack, or even a pet carrier. Add panniers or a basket (sold separately) to transform your G350 into the ultimate errand-running machine.

💰 Outstanding Value

Get a quality electric bike with a reliable motor, removable battery, step-through frame, and practical accessories at a price that won't break the bank. This is smart, affordable transportation.

🔧 Low Maintenance

The G350 is built with proven components that require minimal upkeep. Mechanical disc brakes are easy to service, the Shimano/Sunrace drivetrain is reliable, and the brushless motor is virtually maintenance-free.


Real-World Performance

Estimated Range by Riding Conditions:

Riding Condition Estimated Range
Flat terrain, light pedal assist, 150 lb rider 20-22 miles
Mixed terrain, moderate assist, 180 lb rider 17-19 miles
Hilly terrain, high assist, 200 lb rider 16-18 miles
Throttle only, mixed terrain 15-17 miles

Note: Actual range varies based on rider weight, terrain, wind, temperature, tire pressure, and riding style.


Who Is This Bike For?

Perfect For:

  • Urban commuters (under 10 miles each way)
  • Seniors seeking easy-to-mount transportation
  • Women who prefer step-through frames
  • Casual riders who want electric assistance
  • Errand runners and grocery shoppers
  • Riders with mobility limitations
  • Anyone seeking a lightweight, practical city bike
  • Budget-conscious buyers

⚠️ Consider Alternatives If:

  • You need long-range capability (25+ miles)
  • You plan to ride on rough trails or off-road
  • You're looking for high-speed performance (30+ mph)
  • You need to carry heavy cargo regularly (over 50 lbs)
  • You're taller than 6'3" or shorter than 5'3"

Eco Bikes USA Advantage

When you buy from Eco Bikes USA, you get more than just a great bike:

Free Delivery - We ship to your door at no extra cost
Price Match Guarantee - Find it cheaper? We'll match it
Ships in 1-3 Business Days - Order today, ships fast
Excellent Customer Support - Real people ready to help
1-Year Warranty - Ride with confidence


Ready to Transform Your Commute?

The AOSTIRMOTOR G350 delivers elegant design, practical features, and reliable performance at an unbeatable price. Whether you're commuting to work, running errands, or just enjoying a leisurely ride, this step-through electric bike makes every journey easier and more enjoyable.

Order today and experience the perfect blend of comfort, convenience, and electric power.

Frequently Asked Questions

How long does the battery last?

The 36V/10Ah battery provides 16-22 miles per charge depending on conditions. Battery lifespan is typically 800-1000 charge cycles (3-5 years of regular use). Always recharge regularly to extend battery life.

Is this bike suitable for seniors?

Absolutely! The low step-through frame design makes mounting and dismounting extremely easy, eliminating the need to swing your leg over a high top tube. The upright riding position is comfortable and provides excellent visibility. Many seniors find this to be the perfect electric bike.

Can I ride it in the rain?

Yes, the G350 is water-resistant (not waterproof). Light rain is fine, but avoid deep puddles and never submerge the electrical components. Always dry the bike after riding in wet conditions.

How fast can it go?

The G350 can reach speeds up to 25 mph with pedal assist. Actual speed depends on rider weight, terrain, and assist level.

Is it street legal?

Yes, in most states. The G350 meets Class 2 e-bike specifications (throttle + pedal assist). Check your local regulations as e-bike laws vary by state and municipality.

How much assembly is required?

The bike arrives 90% pre-assembled. You'll need to attach the handlebars, front wheel, pedals, and display. Takes about 20-30 minutes with the included tools and manual.

What's the weight limit?

Maximum load capacity is 260 lbs, including the rider and any cargo.

Can I add a basket or panniers?

Yes! The included rear rack is perfect for adding panniers, baskets, or cargo bags. You can also add a front basket to the handlebars (accessories sold separately).

What is the saddle height range?

The adjustable seat post allows for saddle heights from 27.5" to 36.2" (70-92 cm), accommodating riders approximately 5'3" to 6'3".

Does it come with a warranty?

Yes, the G350 includes a 1-year limited warranty. Coverage varies by component: frame (3 years), battery (18 months), motor (12 months), and other components (6-12 months).

AOSTIRMOTOR Electric Bike Manufacturer's Warranty Policy

Warranty Coverage

All AOSTIRMOTOR electric bikes sold by Eco Bike USA are covered under a 1-year all-inclusive manufacturer's warranty for the original owner against manufacturing defects. This warranty is registered automatically when you receive your product and applies to the original purchaser only.

Note: Free accessories included with your purchase are not covered by warranty service.

Warranty Transfer

The warranty may be transferred to a new owner only if both conditions are met:

  • The 1-year warranty period has not expired since the original owner received the bike
  • The new owner has the original purchaser's name and order number

Comprehensive Coverage

Power System (12-18 months)

  • Battery: 18 months
  • Motor: 12 months
  • Controller: 12 months
  • Charger: 12 months
  • Display: 12 months
  • Throttle/Turn-Handle: 12 months
  • Power Sensor: 12 months

Free replacement parts and free shipping within warranty period

Structural System

  • Frame: 36 months
  • Fork: 12 months
  • Handlebar: 12 months
  • Middle Axle: 12 months
  • Chainring + Crank: 12 months
  • Rear Rack: 12 months

Guaranteed against factory workmanship and material defects

Brake System (12 months)

  • Brake lever
  • Disc brakes
  • Brake components

Free replacement parts and free shipping within warranty period

Wheel System

  • Rims: 12 months
  • Fenders: 6 months
  • Tires: 6 months

Speed System (12 months)

  • Derailleur
  • Gear shift lever
  • Chain
  • Turn-handle

Free replacement parts and free shipping within warranty period

Shock Absorption System (12 months)

  • Front suspension
  • Rear suspension

Other Components

  • Pedals: 12 months
  • Footrest: 12 months
  • Saddle: 6 months
  • Tube clamp: 6 months
  • Lights: 6 months

Warranty Exclusions

This warranty does NOT cover:

  1. Normal wear and tear
  2. Damage from abuse, neglect, improper repair, improper maintenance, alteration, or modification
  3. Improper installation of third-party components, parts, or accessories
  4. Unauthorized modifications
  5. Battery damage from power surges, improper charger use, improper maintenance, or water damage
  6. Wear items such as brake pads, tires, tubes, and chains (normal consumables)
  7. Damage from accidents, misuse, or negligence
  8. Bikes with more than normal usage signs or modifications from original specifications

Customer Responsibilities

For warranty claims, customers are responsible for:

  • Labor costs for installing replacement parts
  • Operating costs associated with part installation
  • Taking the bike to a local certified bicycle repair shop (if applicable)

Warranty Claims Process

If you have any issues with your AOSTIRMOTOR electric bike, please contact Eco Bike USA at support@ecobikesusa.com. We will assist you in filing a warranty claim with the manufacturer.

Please provide:

  • Order information
  • Description of the issue
  • Photos or videos of the problem
  • Odometer reading (if applicable)

Important Notes

  • The warranty is only valid in the country/region where the bicycle was purchased
  • Shipping damage is covered under warranty when reported immediately upon delivery
  • Regular maintenance is required to keep your warranty valid
  • Keep your original order confirmation as proof of purchase

Shipping

When you place your order, you will receive an Order Confirmation with the details about your purchase.

We will process your order within 12 hours. If it's during business hours, it'll be much sooner. We know you want to receive your item(s) ASAP!

After your order is processed, it will ship within 2-3 business days and you'll receive a Shipment Confirmation with your tracking information. We will also notify you when your shipment is out for delivery and when it's been delivered.

Most orders are shipped via USPS, FedEx, UPS.

IMPORTANT: You must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to ensure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

Do we charge sales tax on ebikes and accessories?

No we do not.

How Much Does Shipping Cost?

Shipping is FREE on all of our products (within the continental United States). No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as other premium couriers.

What Should I Do If My Order Is Damaged?

All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.

After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

AOSTIRMOTOR Electric Bike Return & Refund Policy

Return Eligibility

We accept return requests for non-defective or non-damaged electric bicycles within 30 days of delivery. Returns must be requested by contacting Eco Bike USA customer service within this timeframe. We will not accept returns after 30 days from the delivery date.

Return Conditions

To be eligible for a return, your AOSTIRMOTOR electric bike must meet ALL of the following conditions:

  • Less than 10 miles on the odometer
  • Free of any wear, dirt, dust, fragrance, or signs of use
  • In the same packaging and condition as received
  • Include ALL original items: bike, charger, keys, tool kit, and all accessories

Return Fees & Refunds

  • 15% processing fee will be charged on all bicycle returns
  • You will receive an 85% refund of the total order price
  • Products that have not yet shipped are subject to a 10% processing fee

Return Process

Important: Return applications are only accepted by email, not by phone.

  1. Submit Return Request

    Email your return request to support@ecobikesusa.com including:

    Order number and information
    Reason for return
    Clear photos of the bike

  2. Pack According to Instructions

    You must pack the bicycle according to our requirements, take photos after packing, and send them to us for approval
  3. Receive Authorization

    After receiving authorization from customer service, we will send you a prepaid return shipping label. Print and affix the label to the box.
  4. Refund Processing

    Your refund will be processed within 3 business days after our warehouse confirms receipt of the returned bike. Bank processing may cause slight delays.

Warning: Products returned without authorization from customer service will be rejected and returned to you at your expense.

Non-Returnable Items

The following items cannot be returned:

  • All parts and accessories
  • Special orders
  • Used products (except for extreme breakage/malfunction covered under warranty)

Defective or Damaged Products

If your bike arrives defective or damaged, this is covered under our warranty policy, not the return policy. Please contact us immediately at support@ecobikesusa.com with photos of the damage. We will be responsible for repairs or replacements at no charge to you.

Quality Guarantee

We promise that all electric bicycles received by our customers are brand new. We will never sell returned, refurbished, or clearance stock bicycles.

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